Good to know. I'm sure he is frustrated if he is a good guy trying to do his best. That makes me feel better than if he was some lazy POS who didn't really care about his job or its effects. Perhaps they could make their deliveries after 6:00 though, to minimize interactions with "rush hour".
What protocols did he change? I've heard that the new road surface had something to do with the increased accidents, but I'd be curious to know if he changed something in the way they operate that has lead to an increase?
Unfortunately, this is probably the biggest truth.
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