IBM has been doing remote HW and SW support for I'm guessing 25 yrs, i used to talk to country support guys in their basements and it didnt seem to matter, they need an interent connection for the LT and headset, support guy takes a call from the cue and takes another when they finish for 8hrs, it didn't matter if they were in a cubical downtown or at home they generate real on-line stats
but when they gave me an LT that was the end of productivity
Lee Lau - xxx-er is the laziest Asian canuck I know
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