Shop messed up a non-adjustable mount and didn’t tell me

[auvgeek]

I know, I know. I should have mounted my own skis.

Here’s the story: I was leaving for a hut trip in BC, staging out of my folk’s place in Montana. Right before the trip, I bought new pow touring skis when they went on sale during ON3Ps spring sale. I really didn’t have time to mount them myself before the trip. So I had a (very reputable) shop do the mount — a race mount with non-bsl-adjustable Superlight 175 heels. This was like maybe 3 weeks ago.

Last night, I pulled the bindings to put them on my spring skis. The shop botched the (heel) mount and did not tell me.

It’s clear that they mounted the heels facing backwards, plugged the holes (plastic plugs), and then remounted the correct direction. Pretty much all of the heel holes overlap with the plastic plugged holes on both skis. I’m very grateful/lucky that the heels didn’t pull out. I’m not comfortable reusing the holes, and it’s a race mount so I’d probably have to switch to different heel piece (or put an adjustment plate for the superlight 175 heel, which I don’t love because I’ve had heels move with set screws … or remount a cm forward or backward). Regardless, it will be 3 sets of heel holes on a nearly new ski.

What’s a reasonable expectation here? It’s been a few weeks. I don’t live locally, I can’t take the skis back to the shop any time soon. The skis (187 Billy Goat 118 tour) aren’t available for purchase any where. Do I just suck it up as another lesson that shops suck?

*except for shop mag ASmileyFace at Cripple Creek Silverton who is the best.

[Westcoaster]

I know, I know. I should have mounted my own skis.

Here’s the story: I was leaving for a hut trip in BC, staging out of my folk’s place in Montana. Right before the trip, I bought new pow touring skis when they went on sale during ON3Ps spring sale. I really didn’t have time to mount them myself before the trip. So I had a (very reputable) shop do the mount — a race mount with non-bsl-adjustable Superlight 175 heels. This was like maybe 3 weeks ago.

Last night, I pulled the bindings to put them on my spring skis. The shop botched the (heel) mount and did not tell me.

It’s clear that they mounted the heels facing backwards, plugged the holes (plastic plugs), and then remounted the correct direction. Pretty much all of the heel holes overlap with the plastic plugged holes on both skis. I’m very grateful/lucky that the heels didn’t pull out. I’m not comfortable reusing the holes, and it’s a race mount so I’d probably have to switch to different heel piece (or put an adjustment plate for the superlight 175 heel, which I don’t love because I’ve had heels move with set screws … or remount a cm forward or backward). Regardless, it will be 3 sets of heel holes on a nearly new ski.

What’s a reasonable expectation here? It’s been a few weeks. I don’t live locally, I can’t take the skis back to the shop any time soon. The skis (187 Billy Goat 118 tour) aren’t available for purchase any where. Do I just suck it up as another lesson that shops suck?

*except for shop mag ASmileyFace at Cripple Creek Silverton who is the best.

Ask them for new skis. If they don't buy you new skis, doxx them.

[hawkgt]

What’s a reasonable expectation here? It’s been a few weeks. I don’t live locally, I can’t take the skis back to the shop any time soon. The skis (187 Billy Goat 118 tour) aren’t available for purchase any where. Do I just suck it up as another lesson that shops suck?

*except for shop mag ASmileyFace at Cripple Creek Silverton who is the best.

well, ur fucked for the short answer, remount on your own time. lesson learned

I would personally write the shop mgt/owners and highlight this, let them know they fucked up. Request the mount charge refund. No need to be a dick about it but really uncool to overlap mount and not let you know. May give you a credit, a middle finger, or the classic no response at all.

[FlimFlamvanHam]

Normally I'd say what hawkgt (you own or did own said very cool, classic Honda?) did, but you said the holes actually overlap? I'd be a dick about that but I'd try being nice first.

And how many skiers are pulling their bindings off a few weeks after they are mounted? Point is, I think you getting back to them now is timely rather than too late.

[kid-kapow]

I have no idea what the relevant consumer laws dictates over yonder in the case of a shop doing something that significantly decreases the vaiue of a good, but it sounds like you should have the fee refunded in full and an apology at the very least. Like, one would not just let it slide if a garage messed up your car, so why should a ski shop be held to a different standard?

At some point in time you might have to consider how much time you want to sink into it, but generally making a bit of a stink if the shop does not suggest an appropriate solution right away could help facilitate some kind of resolution.

but disappointing none less. Really rather pathetic that they do not have enough integrity and honesty to admit that they messed it up.

[Eluder]

but disappointing none less. Really rather pathetic that they do not have enough integrity and honesty to admit that they messed it up.

Yep, mistakes happen. Owning them and then making them right is the key.

[auvgeek]

but you said the holes actually overlap?

Not sure how well it's visible in the photo but 7/8 holes definitely overlap and 1 is (at least) kissing the plug.

[auvgeek]

Yep, mistakes happen. Owning them and then making them right is the key.

Couldn't agree more. At least give me the option to move the mount forward or backward a bit to avoid hole overlap.

[FlimFlamvanHam]

Wow. Wonder what Reddit would say? New skis, bindings, mount, free lattes for life....what else?

I think I am pretty chill about holes in skis but that would piss me off. A good portion of what is holding your binding screws in is a soft bit of plastic. If that was some weight weenie touring ski then it would have been extra shitty. Only the tech knows what he done did.

[garuda]

Wow, that's pretty bad. I'd be asking for a refund of the mount charge and a gift certificate/payment for a new set of ON3Ps for next year, they can take the botched mount skis and do what they want with them (paying for you to ship the flat skis to them). ON3P might confirm for you that this is unacceptable to have a tech binding mounted on their ski with overlapping holes.

[old mexico]

That’s really shady and I’d be a dick about not letting you know alone. But at the same time understanding it was more than likely someone else than who you’re talking too should be considered.

I’d ask them what they think the appropriate solution would be. Saying you ripped the heels off and tomahawked down a big face in Alaska could show the potential gravity of this mistake


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[tuco]

Contact the shop and see what they're offering to make it right.
If I was the shop owner, this is something id like to know about, so it doesn't continue moving forward.

[toast2266]

Contact the shop and see what they're offering to make it right.
If I was the shop owner, this is something id like to know about, so it doesn't continue moving forward.

Yup. That's all there is to be done at this point.

We can't really sharpen the pitchforks any more until we have the response from the shop.

[bennymac]

Start nice - good chance the tech didn’t tell anyone above them. But they should be bending over backwards to make up for this dishonesty.

[auvgeek]

Yup. That's all there is to be done at this point.

We can't really sharpen the pitchforks any more until we have the response from the shop.

I wasn't trying to rouse the TGR mob here, just trying to understand what a reasonable request here might be before I called the shop given that I'm not local and I know there are some good shop mags here.

But yeah, I'll call the shop, explain what happened, and see what they offer.

[Boissal]

Not that it makes a difference at this point but wouldn't the Superlite heel work even when mounted backwards? At least on the old model (the green one) it wouldn't have made much of a difference, there might have been a bit smaller of a platform for the heel to rest on in walk mode but but I'm not sure I would have noticed the difference.

Doesn't excuse the fuck up whatsoever btw, and the remount into plugged holes even less.

[kid-kapow]

I think ON3P's touring skis have the same binding insert as the regular layup skis, so there's that.

Still, from a liability side of things alone partial platic mount seems a bit on the optimistic side of things.

I hope the shop proposes something reasonable. Going full Karen straight away is probably not the way the go

[jackattack]

Not sure how well it's visible in the photo but 7/8 holes definitely overlap and 1 is (at least) kissing the plug.

That’s borderline criminal. How would that even be possible using a factory jig?

Send that picture to the shop owner with your name and date of service. That’s a full replacement or credit plus a set of helicoils installed by a competent tech.

[waxman]

I own a shop. Tech since the 80's. That's a new pair of skis. There is nothing right about that install. If they used a Dynafit jig there's not really any way they could have drilled the heel holes "backwards" so many flags are are being raised.

[alfajores]

Not sure how well it's visible in the photo but 7/8 holes definitely overlap and 1 is (at least) kissing the plug.

Nope. They need to refund your cost on the skis and mount. The overlap is not excusable. They should know this could have resulted in a life changing injury and now botched a whole zone of your use on these skis for mounting.

Not to be dramatic, but if they are a reputable shop, this should not happen. Guessing the tech did it and didn't tell their management. I hate to know the consequences to that tech, but they need to be held accountable to this type of error and lie/cover up.

[gregorys]

One thing I might suggest is that you write it all up and attach pics and send it to the owner as an email.
That gives them a bit of time to consider - where if you called on the phone they might feel pressured to get you an answer right now.
(And I suspect everyone will regret a pressured decision.)

And if they decide to tell you to pound sand, then doxxing them makes perfect sense, because they had more than adequate time to really think about it and make it right.

As for what I think the right solution is - well I lean way toward the "new pair of skis" than just "suck it up buttercup."

That's an ugly, ugly "fix" and that they didn't say anything is triple as bad.

[m2711c]

This is the way…


fact.

[kid-kapow]

One thing I might suggest is that you write it all up and attach pics and send it to the owner as an email.
That gives them a bit of time to consider - where if you called on the phone they might feel pressured to get you an answer right now.
(And I suspect everyone will regret a pressured decision.)

Sound advice. Added bonus of having everything in writing.

[JayPowHound]

Email makes sense to start the process, nothing wrong with documentation!

That's not just a couple of extra holes in the ski. That's a mount leaving the shop that's unsafe. Big difference IMO.

[PNWbrit]

Last night, I pulled the bindings to put them on my spring skis.

Huh?

You're flipping bindings between skis with just regular mounts, no inserts?

They fucked up though.

And why not name names so others here can choose to avoid or even offer an inside line to get assistance?