Avoid downtown L9 for new boots. Complete joke. I tried to get her to go to a proper fitter but here we are
My fiancé’s google review:
I had a really terrible experience with buying boots here. I was shown one option after being talked out of the brand that I know works for my foot because they are “too mass produced” and the shop kid told me to try Dalbello. In hindsight it felt like they were trying to get me in on the cool factor and not what was best for my foot. The guy said to walk around the house then come get them molded. I made an appointment for this and showed up to get that done only to wait around for 20 minutes and be told that they wouldn’t do that and I should ski them in. I ended up calling Dalbello to see if that was accurate, which it was, so I skied them for 6 runs one day. The heel lift was unbearable and I felt unsafe skiing the boots. I tried to bring them in and have them get me in a boot that would work, store credit, exchange, something, only to be effectively belittled by offering me some heel volume reducers or to consign the boots for $380 after I had paid $700 for them retail. No offer to make the poor fit from their employees right, no attempts at helping besides heel butterflies which only kicks the problem down the road. Really terrible experience and now I’m out $700 and don’t have boots I feel comfortable in. As someone who skis 30+ days a season it’s an unacceptable business model. Avoid this place for boots.
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"If we can't bring the mountain to the party, let's bring the PARTY to the MOUNTAIN!"
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