Pieps Beacons under fire

[mall walker]

^ I got the same thing, except “we will send you a free upgrade from our beacon line” instead of “offer you an upgrade”

depending how long it takes I might do them one at a time so I always have a beacon on hand... but it’s gonna be impossible to turn down a free upgrade.

[::: :::]

I wonder how it works with the older units. My DSP sport was a 2015 purchase, but hoping full value as it is still actually under warranty at the moment.

I also asked about my older DSP (gray slider) and expressed a lack of confidence in it now that this whole public discussion has emerged -- we'll see what they say; not expecting much there.

[Eluder]

might want to edit out your RA#

Thanks, anyone that trys to use my RA# I hope you die.

[Eluder]

^ I got the same thing, except “we will send you a free upgrade from our beacon line” instead of “offer you an upgrade”

depending how long it takes I might do them one at a time so I always have a beacon on hand... but it’s gonna be impossible to turn down a free upgrade.

I find it interesting there isn't a standard response. It seems like there has been multiple different responses at different steps in the process.

[3PinGrin]

Got the shipping label too for a 2016 beacon purchase, but don't have the extended warranty so probably discounted replacement. Mine was purchased from BD Outlet for a significant discount so that's fine with me, but would like to keep the old beacon too for practice. However, I would be surprised if they ship it back after offering up a different option since the concern would be to get it out of use. I guess depending on what a discounted replacement would cost, might be better just keeping it and finding a deal on other options.

[Jax]

“We are working on the solution, but right now the data is telling us we don’t have a recallable device according to the standards set for the industry,” explained Dicuollo. “But we’re listening to the community and we know that it’s not necessarily just about data … it also has to do with confidence. We’re interested in the safety of all backcountry skiers and we’re taking it very seriously.”

At least it seems they are listening.

Jon Dicuollo works for Backbone Media based out of Carbondale. Backbone Media is the PR agency for BD and everything under their umbrella, including Pieps. DiCuollo manages the BD account for Backbone; he is literally doing his job, and a good one at that, to save BD's face.

[Jonathan S.]

Be sure to listen to all his commentary at the end after the demonstration, since he adds that he had another DSP beacon -- with the same switch design -- which did not display this behavior:
https://www.instagram.com/p/CGnq_GFjoeD/

[mall walker]

I find it interesting there isn't a standard response. It seems like there has been multiple different responses at different steps in the process.

I would guess they are updating their response in real time as pressure mounts (just a guess though)

[I've seen black diamonds!]

I also received a mailing label. I asked how long it will take and what the "tiered upgrade program" entails. I'm guessing I won't be receiving a new beacon (that won't be free) in time for the start of ski season.

[XXX-er]

https://www.tetongravity.com/forums/...42#post6104942

from up in the other thread, it takes .0005 of movement to unlock the slider

[SKIP IN7RO]

^you added an extra zero, it takes .005"

[pureantigravity]

https://www.tetongravity.com/forums/...42#post6104942

from up in the other thread, it takes .0005 of movement to unlock the slider

Alright. That's scary.

[HukuTa_KydecHuk]

what if I say that jetforce backpacks are also absolutely not reliable... and I have a video proof and I was also told to fuck off by bd/pieps CS. I guess I should take that hype train and post video/make thread

[LeeLau]

Jon Dicuollo works for Backbone Media based out of Carbondale. Backbone Media is the PR agency for BD and everything under their umbrella, including Pieps. DiCuollo manages the BD account for Backbone; he is literally doing his job, and a good one at that, to save BD's face.

...

Jax - thanks for the candour. I've worked with Jon. He's thorough and a professional. He's doing his job well but what a mess BD has caused.

[klauss]

The stock (CLAR) did weird things today

[Danno]

Thanks for the insight Jax. For any future products liability suit, your info could be pretty big.

I have a 4 year old beacon, don't recall doing the extended thing, so no idea what they will offer. Really irritated by how they are going about this. I played around with mine, and like ISBD said, when placed screen out and a little (not much) pressure applied to the harness buckle, the slider could move.

[Jax]

^^ before I worked with BD, the 'joke' amongst industry peeps was they bench test plenty...on consumer products. The Skyhoy comes to mind, loooong before the 02 fiasco...

BD managed to reincarnate themselves once before, I hope this gets the ball rolling for a second coming of sorts.

And to further clarify, at that time as a rep, BD was the distributor for Pieps, but the buck stopped there. That DSP Sport/Pro design is all on Pieps. Unfortunately, the way the corporate cookie crumbled, now it's up to BD to rectify the situation.

What a mess indeed...

[3PinGrin]

^^ before I worked with BD, the 'joke' amongst industry peeps was they bench test plenty...on consumer products. The Skyhoy comes to mind, loooong before the 01 fiasco...

BD managed to reincarnate themselves once before, I hope this gets the ball rolling for a second coming of sorts.

And to further clarify, at that time as a rep, BD was the distributor for Pieps, but the buck stopped there. That DSP Sport/Pro design is all on Pieps. Unfortunately, the way the corporate cookie crumbled, now it's up to BD to rectify the situation.

What a mess indeed...

01 fiasco? The 4 screw version ripping out, or are you referring to something else?

Good info in your posts, thanks for that.

Sent from my SAMSUNG-SM-G930A using Tapatalk

[Jax]

01 fiasco? The 4 screw version ripping out, or are you referring to something else?

Good info in your posts, thanks for that.

Sent from my SAMSUNG-SM-G930A using Tapatalk

02, my bad. Edited to correct model of tele binding. I can't believe that was 17 years ago.

[3PinGrin]

02, my bad. Edited to correct model of tele binding.

What was the 02 issue?

Sent from my SAMSUNG-SM-G930A using Tapatalk

[Jax]

What was the 02 issue?

Sent from my SAMSUNG-SM-G930A using Tapatalk

Here: https://www.blackdiamondequipment.co...0030127-O2.pdf

And then more here: https://www.blackdiamondequipment.co...inspection.pdf

Here is a full list of BD recalls going back to 2000, all readily available on BD's website: https://www.blackdiamondequipment.com/en/recalls.html

[3PinGrin]

Here: https://www.blackdiamondequipment.co...0030127-O2.pdf

And then more here: https://www.blackdiamondequipment.co...inspection.pdf

Here is a full list of BD recalls going back to 2000, all readily available on BD's website: https://www.blackdiamondequipment.com/en/recalls.html

I had forgotten all about the end cap issue. Never skied their bindings though, was always a Voile fan for 75mm stuff.

Sent from my SAMSUNG-SM-G930A using Tapatalk

[beeeom]

Thank you for your inquiry regarding the warranty on your Pieps beacon. We have undertaken an extensive investigation of all Pieps beacon models, which includes subjecting them to our own analysis, testing by an independent third-party, and evaluating them against the beacon market at large. Through this testing, we have concluded that Pieps beacons perform above industry standards, unless the beacon is compromised. Our rigorous testing is a reflection of our commitment to your safety and to ensuring that our customers feel confident in the field.
For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:

Pieps Powder BT: $100.00 USD
Pieps Micro BT or Micro Sensor: $125.00 USD
Pieps Pro BT: $150.00 USD

Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA XXXXXX. Once we receive your beacon, we will contact you regarding a replacement. If you have any questions in the meantime, please call our product specialists directly at 800-775-5552. Canadian customers will receive a label in a separate email directly from Fedex. Please remember to check your spam folders.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.

Here is the deal for those who are out of warranty (>2 years)...

[::: :::]

Here is the deal for those who are out of warranty (>2 years)...

^^^i'm guessing this is where it's headed for me
i got a response from dsp@pieps.com to submit for warranty claim

[XXX-er]

What a mess indeed...

didnt BD do some kind of corporate love fest/ BC ski week at a hut in BC with some of their own gear which promptly failed on them in a rescue ?

they did get the guy out