Pieps Beacons under fire

[IceCoastBBPatrol]

If anyone is outside the repair window and has access to a 3d printer, this looks interesting:
https://www.thingiverse.com/thing:46...DUazVrG2_WmeNM

Made by some random guy on facebook, here's the post:
https://www.facebook.com/groups/9995...03377356450893

[SUPERIOR]

Clever solution, But you know it’s fucked when people are resorting to 3-D print further safety mods for safety gear

[frosted flakes]

I bet they were skiing monster lines earlier

That’s exactly what it was. They had all just skied these huge scary lines and then Nick wanted to do a bonus lap. They thought of the earlier spot as being much scarier.

[hatchgreenchile]

Speaking of 300$, the thing that frustrates me all the time is pricing on these beacons. I bet their margin on them is what... 300%? 500%? even more? For hundred bucks you can buy a chinese smartphone that is packed with technology and functions, has camera, tons of different sensors, GPS, etc... And then you have an avalanche beacon that basically has 2 functions, and it costs 3 times more. How is that even working in 2020?

I've personally seen the hardware bill of materials on one of these devices. It was 2015, but the COGS vs Retail number was far from egregious.
Product development is hard work, but I do find it bizarre that in 2020 a device as simple as "Send/Find Signal <200 Feet", yet requires ultra high reliability, does not have a failsafe when critical components are damaged.

[XXX-er]

they will sell about a billion smart phones, but way less avalanche beacons

[I've seen black diamonds!]

BD has had my beacon since last wednesday. Still no word.

[3PinGrin]

BD has had my beacon since last wednesday. Still no word.

Mine got there Thursday and same.

[mikey1299]

I got a service request case number on 10/26 and then nothing. Anybody else still waiting for info?


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[3PinGrin]

I got a service request case number on 10/26 and then nothing. Anybody else still waiting for info?


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So no shipping label? My RA case number email included a prepaid shipping label.

[PNWbrit]

I got a service request case number on 10/26 and then nothing. Anybody else still waiting for info?


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Nothing other than first email. No follow up when I chased for one.

[3PinGrin]

My bad, was confusing the service request case number with the RA#. I got an RA# the day after the service request case number email.

[::: :::]

mine will arrive there Wed...i guess I can expect at least a week waiting

[adrenalated]

Somehow I imagine that the warranty department is completely overwhelmed right at the moment. I'm willing to bet this whole fiasco has led to a substantially higher than normal volume of RA requests.
I submitted claims for two different beacons middle of last week and haven't heard anything yet. Nor am I surprised by that.

[caruzo406]

I just heard back from them today (sent email last week). They also sent a shipping label. And will send a new beacon, no charge.

[I've seen black diamonds!]

Has anyone who sent their beacon heard that it was received along with any info on next steps?

[Eluder]

So BD got my beacon last Wednesday, I just got an email saying an equivalent level beacon will ship to me shortly. I had the registered for the 5 year warranty and included the print off in the box. I owned the beacon for 2.5 years, so out of the 2 year window.

[Mr. Toad]

I sent a warranty claim a week ago and got this email today:

“ For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, we will send you a free replacement from our current beacon family. Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA xxxxx. Once we receive your beacon, we will contact you regarding a replacement. Canadian customers will receive an additional form for customs titled "Pieps Beacon Return Invoice" which they will need to fill out the highlighted fields and attach to the exterior of their returning package. This form is for customs, and our package will not be delivered without it.

Due to the high volume of requests we are fulfilling, please expect 1-2 weeks for your new beacon to ship.”

One beacon was registered 4 years ago. The other one, I couldn’t remember when or where I purchased it. They must be paying attention to SM.

[3PinGrin]

Somehow I imagine that the warranty department is completely overwhelmed right at the moment. I'm willing to bet this whole fiasco has led to a substantially higher than normal volume of RA requests.
I submitted claims for two different beacons middle of last week and haven't heard anything yet. Nor am I surprised by that.

No doubt. I foresaw it coming and kept telling myself that I better get it shipped soon, but still delayed longer than I should have.

I just hope they are more consistent in their response to received beacons than the disparity in email responses.

Have always been supportive of BD. Despite hit or miss on some of their products, I have a day pack that is almost 20 years old with very hard use that just won't die. Also, after trying numerous iterations of other brands of skins, finally settled back on tried and true ascension skins. A little heavy/bulky but couldn't be happier to have gotten back to the basics. No bs, they just work.

Sent from my SAMSUNG-SM-G930A using Tapatalk

[jono]

If anyone is outside the repair window and has access to a 3d printer, this looks interesting:
https://www.thingiverse.com/thing:46...DUazVrG2_WmeNM

Made by some random guy on facebook, here's the post:
https://www.facebook.com/groups/9995...03377356450893

It would be nice if some of the giant pile of DSPs wound up fitted with these and buried in beacon practice holes instead of a landfill.

[Drazzamatazz]

So much for consistency.

"For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:



Pieps Micro BT or Micro Sensor: $100.00 USD

Pieps Pro BT: $100.00 USD"

Generally I'm fine with the $100 for an "upgrade" to a new beacon, just confused why some are being offered free replacements regardless whereas others seem to be having to pay differing amounts of money.

I may end up pushing a bit....

[alpinevibes]

It would be nice if some of the giant pile of DSPs wound up fitted with these and buried in beacon practice holes instead of a landfill.

I was thinking last night that it would great if they could design a solution for the returned beacons that replaces/reinforces the lock button and adds a case exoskeleton of some kind to protect that whole area. Who knows, but it would be great if they could get them units back on the market and not just trash them.

[Danno]

So much for consistency.

"For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:



Pieps Micro BT or Micro Sensor: $100.00 USD

Pieps Pro BT: $100.00 USD"

Generally I'm fine with the $100 for an "upgrade" to a new beacon, just confused why some are being offered free replacements regardless whereas others seem to be having to pay differing amounts of money.

I may end up pushing a bit....

there has been zero consistency from what I can tell, and it's maddening.

[HukuTa_KydecHuk]

At least you got an RA. It's been 10 days since I sent my warranty certificate and no reply whatsoever

[::: :::]

someone signed for the delivery so my units are at BD now

[doebedoe]

there has been zero consistency from what I can tell, and it's maddening.

Yep -- my buddy requested replacement, paid for the base model. Got it today. Randomly got upgraded to the Pro version.

Very consistent.