We flew Delta just before new years and four of our bags didn't arrive on time. Three ski bags and one boot bag. Most of our ski gear was packed with the gear. That's the sucky part. The good news is that they got us our bags the next day so we only had to rent for one day. They didn't give us any grief for purchases made and rental expenses. We didn't go nuts with purchases (thanks for the new goggles, though). I submitted the receipts when we got home and got a reply the next morning approving the expenses. Less than a week later we got the check.
It sucks having delayed luggage, but at least they stepped up and covered our expenses without a hassle.
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