Crystal Mountain Becomes Alterra

**XavierD** · 12-03-2020, 10:42 AM

Yesterday morning was a bit of a shit show, but keeping upper mt closed was the right call. 100mph gusts are no joke especially with chairs at half capacity. Beers in the sun at Campbell basin were pretty good though

**oftpiste** · 12-03-2020, 09:46 PM

A friend and I spent a collective 8 hours on hold trying to get the canceled-but actually-skied-reservation warnings removed. They claimed to add the same 'notes in the system', to our files, but previously on a call I was told there was no way to add notes to my file.

Originally Posted by timeo

I made a reservation for me and my two kids to ski on Monday 11/30. Found out the kids still had school on Monday so I canceled one of the kids reservation on 11/23 and the other on 11/29. So I ski alone on 11/30 and it was great, until Ikon sends me the shitty warning email on 12/1 that two parties on my reservation were no-shows, WTF??

I login to my Ikon account and my 11/30 reservation lists ONE person, so why the warning email??? Double WTF.

Call Ikon and am on hold for over 2 hours?!?! They login to my account and see what I am seeing, they also say that on their end they can see I logged in on 11/23 and 11/29 but can't tell what exactly I did. So long story short, Ikon rep passes me to a supervisor who says, "yeah, this system is messed up since it was put together at the last minute" and claims to add some notes to my account that I canceled the two kids and shouldn't have received the warning.

I am wondering if they will ever start banning people who they claim are not following the reservation policies when their system clearly is not reliable. If they tried to ban me for non-existent violations I would flat out sue them in small claims court.

**timeo** · 12-03-2020, 10:49 PM

Yeah, this is a total clusterfuck on the reservation end, I can't believe they will actually try and enforce it based on all the problems they are having. I have no problem w/ the requirement for reservations to manage COVID but the system clearly isn't working.

If I have to buy day tickets to keep skiing if they ban my pass I will just add the $$ on to the lawsuit or more likely dispute the Ikon pass charges and/or day tickets on my credit card and make Alterra battle my CC company for the $$.

**oftpiste** · 12-04-2020, 11:28 PM

Just noticed reservations are available for tomorrow and Sunday....

**XavierD** · 12-05-2020, 09:02 AM

I think we will see a lot of weekends opening up in the last two days before as people who locked those days in have change of plans. Likely a lot of folks making last minute decisions to do Xmas stuff instead of ski tomorrow. I know I planned to ski tomorrow but had to cancel to get some work done.
Don’t expect Jan/feb storm days to free up though.

**oftpiste** · 12-05-2020, 03:39 PM

Pretty day. little bit of breeze, groomers doing a good job but rocks showing up. Big lift lines by 11.

Notes to self:
Fuck weekends in COVID
Never use the singles line.

**Buster Highmen** · 12-05-2020, 03:50 PM

Rocks on Lucky Shot in December?

Say it's not so!

**pyromaniacman129** · 12-05-2020, 05:22 PM

Thought it was actually skiing pretty decent for early December. Pretty easy to avoid rocks. Green valley had some nice soft snow in spots. Good day of skiing minus the wind.

Crystal operations on the other hand....

Got directed into H lot at 830am thinking how is everything full.

Shuttles were a fucking mess. People loading in b, c, e and then riding down and back up so no one could get on. Waited for ten minutes and walked. Got to b, fucking empty. Asked the director why they were pushing to h lot. "were trying to fill it early so the sledders won't park in our lots" wtf.

**Buster Highmen** · 12-05-2020, 06:38 PM

Originally Posted by pyromaniacman129

Got directed into H lot at 830am thinking how is everything full.

Shuttles were a fucking mess. People loading in b, c, e and then riding down and back up so no one could get on. Waited for ten minutes and walked. Got to b, fucking empty. Asked the director why they were pushing to h lot. "were trying to fill it early so the sledders won't park in our lots" wtf.

Is this a ski area parking policy they teach at the Wharton School?
This has to be the dumbest idea yet.

Frank, please take note.

**pyromaniacman129** · 12-05-2020, 06:46 PM

Originally Posted by Buster Highmen

Is this a ski area parking policy they teach at the Wharton School?
This has to be the dumbest idea yet.

Frank, please take note.

Normally I would have just driven up to b anyway to see if there was anything but we asked the guy if b was full. "yeah that's why you need to park here in H"
Okay sure.
Walk up the hill.
What the fuck?

**Buster Highmen** · 12-05-2020, 06:53 PM

Originally Posted by pyromaniacman129

Normally I would have just driven up to b anyway to see if there was anything but we asked the guy if b was full. "yeah that's why you need to park here in H"
Okay sure.
Walk up the hill.
What the fuck?

Lying to your customers.
What a great way to brand build!

**eSock** · 12-08-2020, 11:04 AM

If anyone has a res for this weekend (either day) that isn't planning to use it, please let me know! Girlfriend has the weekend reserved but I was not so lucky.

**CrystalMountainSkier** · 12-08-2020, 02:25 PM

Everyone knows they never direct anyone to B. Go there anyway.

**jayx** · 12-08-2020, 04:17 PM

Has Crystal/Alterra/Ikon actually penalized anybody yet for showing up without reservations and/or skipped days when they had reservations? I don't mean sending a warning email, I mean actually doing the 30-day ban or whatever the consequence is. I haven't heard a single report of someone facing real consequences from abusing the reservation system, so I'm confused as to whether or not they're actually enforcing things.

**counterfeitfake** · 12-09-2020, 05:48 PM

Irate to find that again today, Crystal had failed to stock the portapotties with TP. I know this is a hard year for everybody. My expectations for a satisfactory pooping experience are very low.

**Vt-Freeheel** · 12-09-2020, 05:50 PM

Crystal stocked and hoarders stole the port-a-potti tp.

**Norseman** · 12-09-2020, 05:50 PM

Hey man they're just maintaining the Shitter Dungeon experience.

**Buster Highmen** · 12-09-2020, 06:37 PM

Originally Posted by counterfeitfake

Irate to find that again today, Crystal had failed to stock the portapotties with TP. I know this is a hard year for everybody. My expectations for a satisfactory pooping experience are very low.

countdown to someone bitching at you to harden the fuck up....

**cstefanic** · 12-09-2020, 06:46 PM

Originally Posted by Buster Highmen

countdown to someone bitching at you to harden the fuck up....

I thought everyone was supposed to just shit in their car?

**2Harsh** · 12-09-2020, 06:57 PM

The porta potty based finger painting at Xtal just got serious.

**Toadman** · 12-09-2020, 08:52 PM

BYOTP. Someone needs to make a sticker.

**XavierD** · 12-09-2020, 10:01 PM

I’ll bring my own TP, but I’d like them to at least clean them before the shit mountains get above the lip of the seat.

**nickwm21** · 12-09-2020, 10:26 PM

Originally Posted by counterfeitfake

Irate to find that again today, Crystal had failed to stock the portapotties with TP. I know this is a hard year for everybody. My expectations for a satisfactory pooping experience are very low.

In Crystal’s defense this is a common fail for first time portajohn customers. The vendor only supplies two rolls with each cleaning. You kinda have to get burned once to learn to prestock extra rolls.

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