In their early years of grey market pricing and free world wide shipping, they were selling Shimano parts cheaper than we could buy them in Canada at wholesale.
Whenever a dude-brah got rude and all worked up and told us he was just going to order the part from CRC at half the price, I would calmly say, go right ahead, and I'll just make a note on your profile to charge you full labour costs to install or adjust it in the future.
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