Thank you for contacting CamelBak. The warranty department at CamelBak prides itself on providing superior customer experience. The Got Your Bak™ Lifetime Guarantee is dedicated to servicing our customers who have repair-related issues. Unfortunately, we do not handle exchanges or refunds.
The waist belt provided should fit sizes of 32 up to 34 to standard application. Modifying the belt or making a second (longer webbing) belt for your winter application needs should not be hard. The webbing used is a standard .75 (3/4 inch) as well as the buckles. These can then be connected back to the D-Rings with a strap adjuster.
http://www.strapworks.com/Plastic_St...ters_p/psa.htm
You can most definitely return the product. Exchanges, returns or refunds by any authorized CamelBak dealer are at their sole discretion. Restrictions may apply. Be sure to save your receipt and/or proof of purchase should you need to address this issue.
Regards,
Rowan Jiménez
Consumer Warranty Supervisor
CamelBak Products, LLC
2000 S. McDowell Blvd., Suite 200 Petaluma, CA 94954
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