I understand what the rep was getting at, but damn if that is a dumb thing to say.
And besides, even considering that returns cost a shitton, that's obviously built in to the price of the bed. I mean, they have some estimation of how many will get returned, and price accordingly. Sure, if more than expected get returned they may lose money and go out of business, but if less than expected get returned they make more money. If returns were not built into the price, then even the most awesome bed would have a hard time making money, because some people are still going to return it.
"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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