Salomon Quest Tech inserts failure thread

[Missiongravity]

As for shitbagging bc.com and evo - it was aimed at management - the corporation - based on what they appeared, in clear print, to be selling on their website. Individual employees obviously shouldn't be feeling representative of what their employer chooses to do.

Then you may want to tone down the rhetoric and angst and direct your anger to the proper folks than rant on some online forum calling hundreds of people shitbags.

Makes you look like an ignorant panty sniffing ass(just saying). See that is a comment directed at one person not an entire staff of a huge company.

[peterslovo]

It appears that BC has appropriately removed/edited the information on their page.

However, it's clear that the boots/touring pads available at evo are the dynafit pads; even the quest boot shown on the evo site is shown with dynafit soles on them.

[Missiongravity]

It appears that BC has appropriately removed/edited the information on their page.

However, it's clear that the boots/touring pads available at evo are the dynafit pads; even the quest boot shown on the evo site is shown with dynafit soles on them.

Alright, Get the Pitch Forks back out.

[nomedia="http://www.youtube.com/watch?v=gmF_yXQkVh0&feature=related"]YouTube - She's a Witch![/nomedia]

[Swizzle]

I can chime in here as I work at Backcountry.com and have been following this thread.

Before the recall we did have pictures of the touring pad with tech inserts and were selling the product as Salomon intended. As soon as we heard of the incident and impending recall we sent the remaining product back and recovered all products from customers. The Salomon Quest Touring Pad that we now sell (we received the new inventory in September), is not compatible with Dynafit bindings. We have changed the product description on the landing page to make that very clear.

http://www.backcountry.com/salomon-quest-touring-pad

I am not sure when the customer chatted with our gearhead, but our customer service supervisors have reminded our entire staff of gearheads that this product may not be recommended for Dynafit bindings.

[zeroforhire]

^. Thanks for the clarification

[Sinecure]

I can chime in here as I work at Backcountry.com and have been following this thread.

Before the recall we did have pictures of the touring pad with tech inserts and were selling the product as Salomon intended. As soon as we heard of the incident and impending recall we sent the remaining product back and recovered all products from customers. The Salomon Quest Touring Pad that we now sell (we received the new inventory in September), is not compatible with Dynafit bindings. We have changed the product description on the landing page to make that very clear.

http://www.backcountry.com/salomon-quest-touring-pad

I am not sure when the customer chatted with our gearhead, but our customer service supervisors have reminded our entire staff of gearheads that this product may not be recommended for Dynafit bindings.

Wow. A company that actually has its shit together. Amazing. I guess that's why so many of us shop there.

[laseranimal]

I can chime in here as I work at Backcountry.com and have been following this thread.

Before the recall we did have pictures of the touring pad with tech inserts and were selling the product as Salomon intended. As soon as we heard of the incident and impending recall we sent the remaining product back and recovered all products from customers. The Salomon Quest Touring Pad that we now sell (we received the new inventory in September), is not compatible with Dynafit bindings. We have changed the product description on the landing page to make that very clear.

http://www.backcountry.com/salomon-quest-touring-pad

I am not sure when the customer chatted with our gearhead, but our customer service supervisors have reminded our entire staff of gearheads that this product may not be recommended for Dynafit bindings.

This is why I <3 BC.com at least SOME companies out there give a fuck about the consumer

[umby]

I just sent an email to someone I know at evo with a link to the thread, link to the wildsnow test of the quest dynafit soles, and pic of TC's boot, and a few sentances about what happened... The people at Evo are awesome and I imagine they will fix their site to show that the soles should not be used with dynafits.

[peterslovo]

I just sent an email to someone I know at evo with a link to the thread, link to the wildsnow test of the quest dynafit soles, and pic of TC's boot, and a few sentances about what happened... The people at Evo are awesome and I imagine they will fix their site to show that the soles should not be used with dynafits.

Awesome.

It just seems strange to me that, at this point, they would actually be selling the soles pictured with the low-tech fittings and clearly referencing that the 2011 soles are dynafit compatible.

Secondly, the 2011 Quest Pro boot clearly shows the low tech fitting and "compatible with all touring bindings" is in the description.

Or maybe it's just a mistake with their pictures; but still, even if that's the case, that is quite misleading to customers, since I thought these items were under recall.

If they actually are selling those items, that seems extremely inappropriate.

Edit: just informed Al's ski barn (untracked.com) of the issue too, as they have it on their site as well.

[umby]

Awesome.

It just seems strange to me that, at this point, they would actually be selling the soles pictured with the low-tech fittings and clearly referencing that the 2011 soles are dynafit compatible.

Secondly, the 2011 Quest Pro boot clearly shows the low tech fitting and "compatible with all touring bindings" is in the description.

Or maybe it's just a mistake with their pictures; but still, even if that's the case, that is quite misleading to customers, since I thought these items were under recall.

If they actually are selling those items, that seems extremely inappropriate.

Edit: just informed Al's ski barn (untracked.com) of the issue too, as they have it on their site as well.

My friend at Evo emailed me back and said she was forwarding it to the correct at Evo people to fix the site so I imagine it will get fixed pretty quick? I don't think she personally had heard about what had happened with the quest dynafit soles and rightfully so seemed shocked by what had happened to TC.

The retailers that are selling the quest obviously do not want to sell a product that could potentially fail horribly and result in serious injury limiting someone's ability to ski in the near future. First off no one (in their right mind) starts or works in a ski shop to get rich, they do it because they love to ski/ride. Second if a customer gets hurt and can't buy more stuff that does not help their business or reputation.

[FitzAlps]

Really sorry to hear about you accident and its consequences and best whishes in your rehabilitation and surgery.

[BrycePhillips]

Hey guys,
I thought I'd enter the fray. Apologies for a late reply to the posts. I actually received a heads up on this Friday and am now just getting to log on. This is my first post and hopefully helpful for those who have engaged in the Salomon Quest/Dynafit thread.

Without digging too far into the details because I'm still waiting to hear back from a couple of people that I work with on the specifics, I thought I'd initially send a quick high level response that addresses some of the sentiment that was posted in regards to those of us running "corporations". I founded evo in 2001 and sit next to the merchandising, product information and marketing teams at our office in Seattle.

I hope it's ok for me to go out on a limb for the other retails mentioned and say that there isn't a business person that I know in this industry that would ever look to sell something at the potential expense of someone else's health and safety. I probably don't need to say that because most reasonable people understand that behind the companies are real humans that love the sports, our surrounded by people who love the sports and wouldn't be in the industry if it was just a way to make $. I've had close friends pass away, sustain traumatic injuries and have had a spectrum of close calls and injuries myself. Knowing how important it is to get good information about gear that you depend on is not something that any of us take lightly.

Saying that, I can guarantee that evo and others that sell the products make mistakes. While I don't know the specifics of what may have slipped through on this particular subject and why, I can say that as close to skiing and passionate about making people happy as we all are, we are far from fault free.

I've had extensive conversations about this specific Salomon boot issue while touring and traveling with people since it first came out quite some time ago. While it surprised me to hear that we may have missed a very important edit, most importantly I hope that it's clear that there are a bunch of people involved in the process, all of whom work hard day in day out to get the best information about the gear to those interested in purchasing.

Enter forums and TGR in particular....

The fact that a strong ski community can help those of us selling the product and in turn, those who could buy it by having a voice is incredible. I feel very strongly about this knowing that I've skied with a long list of people that post on TGR daily and will likely ski with 100's of people on the forum sometime in the future. This isn't me trying to defend evo, bc.com and any others that end up in the firing line but an attempt to let people know that their voices are heard while asking that in the future, when something is caught that needs a fix, never hesitate to reach out but please do hesitate before insulting a long list of people that are really on the same team.

Thanks for taking the to read this. We will follow up as soon as we have a more details in the case there is something of value to add to the thread. Again, in the future, never hesitate to get in touch.

I hope that you are skiing deep snow today and not on the computer like I am! I'll be in Alpental and Whistler later this week and then heading to Switzerland first of February so let me know if we can connect to make some turns.

Thanks again,

Bryce

[Core Shot]

Props to www.EVO.com
I have bought from them. Good to know there is a heart and soul behind the company.

Now, all we need is for Salomon to break through the lawyer bullshit and settle this thing.

[peterslovo]

OK, I'm getting some conflicting information out there regarding the 2011 Quest Pro boot and its compatibility with dynafit bindings using their low-tech touring pads. I just spoke with one online retailer that is currently stocking the 2011 Quest Pro and the replaceable touring pads that do include the low-tech fitting. They indicated to me that all the old touring pads have been recalled, and that the newer, replacement pads are dynafit compatible, and do not have the failure issue.

So, a couple questions....

1) is the recall on the low-tech compatible touring pads still in effect?

2) or has Salomon "fixed" fittings these and re-released them as part of the 2011 Quest Pro boot?

I'm a bit confused.

Anyone got the latest scoop?

[theetruscan]

I haven't heard of a new pad, but I suspect the consensus is that it's not worth your life to risk being the guinea pig for the new salomon touring pad. Their last untested POS nearly killed someone, why be the person to discover they didn't bother testing their next product?

[peterslovo]

I haven't heard of a new pad, but I suspect the consensus is that it's not worth your life to risk being the guinea pig for the new salomon touring pad. Their last untested POS nearly killed someone, why be the person to discover they didn't bother testing their next product?

Thanks - not suggesting that I would be purchasing it at all.

Other online retailers are removing all reference to the dynafit-compatibility of the replacement pads; this is the first I've heard of the 2011 touring pads actually being "fixed" and actually being out for sale to the general public.

[DoWork]

I just spoke with one online retailer that is currently stocking the 2011 Quest Pro and the replaceable touring pads that do include the low-tech fitting. They indicated to me that all the old touring pads have been recalled, and that the newer, replacement pads are dynafit compatible, and do not have the failure issue.

Paging Lou Dawson to the mangled, half-assed Salomon courtesy phone please... I won't believe they're not constructed of compressed dogshit until Lou has his way with it.

Salomon... Even if the new toe pieces are redesigned, I wouldn't make toast in the boot until I was assured that the castings are made by another casting house than the original pieces- with widespread low effort failures in the buckles, the walk mode lever AND the toe pieces, you have really got a material quality issue on your hands. You might be able to push these piles of bat shit on the uninformed, but the more people find this thread the more people realize just how little you've put into this "flagship" boot. With literally NO information put forth by Salomon to quell fears of shitty quality parts, one must ascertain that nothing has changed, or they would be telling us about it to make us feel better and sell more boots.

Thanks to indstry people who chimed in and got things taken care of, it speaks pretty highly of their connection to the people in the industry they serve. Thanks guys. Good to know you're watching and listening.

[ACH]

Hey guys,

Thanks again,

Bryce

Thoughtful response Bryce, thanks for taking the time to weigh in.

As for those who would hurl insults, hater's are going to hate.
It's the internet and while reasonable people can agree about the proper way to handle a discussion, there are plenty of others out there that will always be more than willing to hide behind their anonymity to spread their own .

[buttahflake]

first page bump.

[khyber.pass]

FWIW, the "touring compatible" pads I've seen here in Whistler have no tech/Dynafit inserts.

So they're compatible with... Dukes and Fritschis.

[sfotex]

Saw the new the new tech pads at the Salomon booth at the OR show - it's the same pad without the tech inserts - you can see where they just molded over where the tech insert would be.

[Skidog]

Saw the new the new tech pads at the Salomon booth at the OR show - it's the same pad without the tech inserts - you can see where they just molded over where the tech insert would be.

Yeah and its funny they're really plugging that boot at OR....spread the word..

[sfotex]

Yeah and its funny they're really plugging that boot at OR....spread the word..

And the photos of the new Quest PRO in the handout shows the boots with Dynafit Tech Inserts

[peterslovo]

I'm still confused.

A retailer that I contacted is selling the Quest WITH the low-tech fittings. I even specifically asked if they were aware of the recall, and was told that they were aware, and that the 2011 boots were being supplied with newer dynafit compatible tech fittings.

Here's the link:

http://www.untracked.com/p3721c23b39...ski_boots.html

[DoWork]

I'm still confused.

http://www.untracked.com/p3721c23b39...ski_boots.html

Well that makes two of us then... Any Salomon people want to chime in and let us know what's up? This is after all YOUR thread about YOUR crap boot and we know you're watching.

Will untracked.com send me some toe blocks??? I'd LOVE to tear one apart and compare it to Lou's original analysis... WIll find out and report back.