This is good advice. I become almost robotic on bad scenes, super detached.Everyone is different, but what I've found works the best for me after 15 years of paramedic/flight/ambo/er nurse stuff is this, as callous as it sounds is........
When I rolled up on horrible shit with tattered bodies laying around in the ditches, I go in to the "I don't give a shit about these people" mentality. Why? Well, because then you are the calm one on scene, not panicking and freaking the hell out running in circles. You think clearly, you do your job better because of it. Emotion has little or no use in EMS, it's best to put up the mental armor. The worst calls are the ones where one EMS person is freaking out and then that escalates and percolates into everyone on the scene, destroying any chance at efficiency and good patient care.
Same with the ER. Patient comes in not doing so hot, take a step back and chill out, slow down, think, and try to help others do the same. No reason to raise your voice or even hurry. Just slow down and be deliberate and THINK.
You'll get some gnarly tunnel vision on your first bad scene call. When you're driving up, just go through your job duties in your head, calm down, focus on your duties for that particular scene.
Good luck. EMS work is a blast.
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