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JHMR Provides Operations Update for 20/21 Season

Big Red getting ready to run for the season. Jackson Hole Mountain Resort photo.

With the lifts opening in a little over two weeks and the snow coming down fast, Jackson Hole Mountain Resort released an updated operations plan. They reported earlier this season that they would be reducing tram capacity and taking other measures to keep their guests socially distant in lift lines. The mountain has also limited ticket sales in order to keep the mountain less busy. In their update this week, they announced a new 20 Day Mid-Week By Pass that would have blackout days during the busiest times of year as well as a season pass assurance policy. The press release also detailed some of the changes to transportation and dining that the mountain would be operating under as further measures to encourage physical distancing. 

A letter from Mary Kate Buckley:

Dear Passholders, Guests and Community,

Snow is falling as I write; the top of our mountain is white and quickly filling in at the bottom, and there is snow forecasted far into the future, along with the cold temperatures to make snow. We are cheering this early season snowfall as an indicator that this will be another great snow year, following our past four consecutive years of 500+ inches. We’re looking forward to starting up our lifts, opening our doors and welcoming you back for our 2020-21 winter season on Thanksgiving Day, Nov. 26, 2020, and we intend to remain open all season long. In this crazy year when we have all faced so much change and uncertainty, we are sure that our passion for skiing and riding will be more important in our lives this winter than ever before.

We have spent the months since closing last season planning, modifying, innovating and investing in our processes and procedures in order to adhere to the health and safety guidelines of the state and Teton County Health officials, as well as the protocols that were issued by the National Ski Areas Association (NSAA). We have previously shared that we will limit daily ticket capacity to enable physical distancing, and last week we shared the news of the reduced capacity on our Aerial Tram. Today, we are introducing a new 20-Day Midweek ByPass — blacked out for 10 holiday dates — that will provide access during our quieter days, as well as our Season Pass Assurance Policy in the event of a COVID-19 related closure. Please remember our offer to refund 100% of the price, less the $45 administrative fee, of your pass for any reason is good through Nov. 16.

Our operations have changed extensively, and details regarding this season’s transportation, dining and lift capacities, rental processes, the Ikon Pass reservation system and more details are below. I urge you to review our modified operations and ask questions if anything is not clear. Every operational change was driven by our goal to open and stay healthy through the season. We need your help in complying with all of our procedures in order to do so.

We just launched a new version of our free app, JH Insider, which now has tram and lift line wait times, restaurant capacity information, parking, trail grooming, weather and more. Please consider this the best source for real-time information for the coming season.

When you join us on the mountain, you will experience our extensively gladed Pepi’s Run, the expanded Lower Tram Line Run enhanced with snowmaking as well as additional snowmaking coverage and improvements to our trails and facilities.

Thanks in advance to each and every one of you for your help in making this season at the Jackson Hole Mountain Resort memorable and safe.

Best,

Mary Kate BuckleyJHMR President 

The resorts full operation details can be found here

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