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Thread: Pieps Beacons under fire
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10-22-2020, 10:31 AM #151
^ I got the same thing, except “we will send you a free upgrade from our beacon line” instead of “offer you an upgrade”
depending how long it takes I might do them one at a time so I always have a beacon on hand... but it’s gonna be impossible to turn down a free upgrade.
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10-22-2020, 10:36 AM #152
I wonder how it works with the older units. My DSP sport was a 2015 purchase, but hoping full value as it is still actually under warranty at the moment.
I also asked about my older DSP (gray slider) and expressed a lack of confidence in it now that this whole public discussion has emerged -- we'll see what they say; not expecting much there.
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10-22-2020, 11:00 AM #153
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10-22-2020, 11:42 AM #154a positive attitude will not solve all of your problems, but it may annoy enough people to make it worth the effort
Formerly Rludes025
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10-22-2020, 11:47 AM #155
Got the shipping label too for a 2016 beacon purchase, but don't have the extended warranty so probably discounted replacement. Mine was purchased from BD Outlet for a significant discount so that's fine with me, but would like to keep the old beacon too for practice. However, I would be surprised if they ship it back after offering up a different option since the concern would be to get it out of use. I guess depending on what a discounted replacement would cost, might be better just keeping it and finding a deal on other options.
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10-22-2020, 11:56 AM #156
Jon Dicuollo works for Backbone Media based out of Carbondale. Backbone Media is the PR agency for BD and everything under their umbrella, including Pieps. DiCuollo manages the BD account for Backbone; he is literally doing his job, and a good one at that, to save BD's face.
Last edited by Jax; 10-27-2020 at 03:09 PM.
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10-22-2020, 12:40 PM #157Gel-powered Tech bindings
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Be sure to listen to all his commentary at the end after the demonstration, since he adds that he had another DSP beacon -- with the same switch design -- which did not display this behavior:
https://www.instagram.com/p/CGnq_GFjoeD/Mo' skimo here: NE Rando Race Series
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10-22-2020, 01:22 PM #158
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10-22-2020, 01:25 PM #159
I also received a mailing label. I asked how long it will take and what the "tiered upgrade program" entails. I'm guessing I won't be receiving a new beacon (that won't be free) in time for the start of ski season.
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10-22-2020, 01:26 PM #160Registered User
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https://www.tetongravity.com/forums/...42#post6104942
from up in the other thread, it takes .0005 of movement to unlock the sliderLee Lau - xxx-er is the laziest Asian canuck I know
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10-22-2020, 01:35 PM #161retired ed
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^you added an extra zero, it takes .005"
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10-22-2020, 01:39 PM #162
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10-22-2020, 03:01 PM #163Registered User
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what if I say that jetforce backpacks are also absolutely not reliable... and I have a video proof and I was also told to fuck off by bd/pieps CS. I guess I should take that hype train and post video/make thread
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10-22-2020, 03:10 PM #164
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10-22-2020, 03:54 PM #165
The stock (CLAR) did weird things today
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10-22-2020, 05:15 PM #166
Thanks for the insight Jax. For any future products liability suit, your info could be pretty big.
I have a 4 year old beacon, don't recall doing the extended thing, so no idea what they will offer. Really irritated by how they are going about this. I played around with mine, and like ISBD said, when placed screen out and a little (not much) pressure applied to the harness buckle, the slider could move."fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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10-22-2020, 06:01 PM #167
^^ before I worked with BD, the 'joke' amongst industry peeps was they bench test plenty...on consumer products. The Skyhoy comes to mind, loooong before the 02 fiasco...
BD managed to reincarnate themselves once before, I hope this gets the ball rolling for a second coming of sorts.
And to further clarify, at that time as a rep, BD was the distributor for Pieps, but the buck stopped there. That DSP Sport/Pro design is all on Pieps. Unfortunately, the way the corporate cookie crumbled, now it's up to BD to rectify the situation.
What a mess indeed...Last edited by Jax; 10-22-2020 at 06:53 PM.
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10-22-2020, 06:18 PM #168
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10-22-2020, 06:52 PM #169
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10-22-2020, 06:53 PM #170
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10-22-2020, 07:00 PM #171
Here: https://www.blackdiamondequipment.co...0030127-O2.pdf
And then more here: https://www.blackdiamondequipment.co...inspection.pdf
Here is a full list of BD recalls going back to 2000, all readily available on BD's website: https://www.blackdiamondequipment.com/en/recalls.html
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10-22-2020, 07:15 PM #172
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10-23-2020, 11:14 AM #173Registered User
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Thank you for your inquiry regarding the warranty on your Pieps beacon. We have undertaken an extensive investigation of all Pieps beacon models, which includes subjecting them to our own analysis, testing by an independent third-party, and evaluating them against the beacon market at large. Through this testing, we have concluded that Pieps beacons perform above industry standards, unless the beacon is compromised. Our rigorous testing is a reflection of our commitment to your safety and to ensuring that our customers feel confident in the field.
For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:
Pieps Powder BT: $100.00 USD
Pieps Micro BT or Micro Sensor: $125.00 USD
Pieps Pro BT: $150.00 USD
Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA XXXXXX. Once we receive your beacon, we will contact you regarding a replacement. If you have any questions in the meantime, please call our product specialists directly at 800-775-5552. Canadian customers will receive a label in a separate email directly from Fedex. Please remember to check your spam folders.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
Here is the deal for those who are out of warranty (>2 years)...
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10-23-2020, 11:22 AM #174
^^^i'm guessing this is where it's headed for me
i got a response from dsp@pieps.com to submit for warranty claim
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10-23-2020, 12:13 PM #175Registered User
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