It went all the way up and down the line. Companies were told by manufacturers that they had to order 5 x (or whatever figure) to insure that they could even get 1X. Retailers were told by companies that they had to order 10 x just to get 5x, and so on. Retailers were also being pressured to order more in order to compete with shipping breaks, financing breaks, etc, that the ‘company’ stores were ‘enjoying’.
The companies and retailers got cocky, and stopped taking care of lifelong customers, because there were just no bikes, and 10x as many new customers in line.
Some retailers basically stopped even answering phone calls and messages.
Pro forms/pro deals were shut down, due to availability and demand.
A lot of ill will was created that still hasn’t totally come back, precisely when the small shops are struggling more than ever. There is more than a little schadenfrued to go around, but it’s actually kind of depressing.
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