Anyone have experience dealing with them? Just started the online claim process but they want photos of proof of purchase etc.... currently jacket is at home. If it is pointless then I don't want to bother looking for receipts and taking photos.

3L Gore jacket about 4 years old. The main front zipper has started slowly opening during the day (super annoying on a recent hut trip) and is very hard to close and redo.

Tried vaseline and crimping the zipper cartridge a bit.

Wondering if they have a warranty program similar to Arcteryx.