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  1. #1
    Join Date
    Mar 2005
    Location
    Dystopia
    Posts
    16,082

    PSA skis.com sucks -> the house.com

    Bought two pair of boots for the kids. Nice deal, fast shipping.

    90 day return policy. Need to return one pair. Have spent hours on hold, four separate times.

    And, the hold music is extra annoying.

    They absolutely suck. Going to chargeback on my credit card and make them call me to rectify.

    Just a heads up. I guess they got bought out by the house. They used to be decent.

    Buy something as long as you dont want any service.

  2. #2
    Join Date
    Dec 2009
    Location
    Joisey
    Posts
    2,579
    Nice deal
    fast shipping
    90 day return policy
    and you're complaining about the annoying hold music
    that would go here https://www.tetongravity.com/forums/...hat-annoys-you

    shitty service after the sale should be expected, or at least tolerated, no?

  3. #3
    Join Date
    Sep 2004
    Location
    LV-426
    Posts
    19,215
    I'm still waiting for The House to issue a full refund for an order placed in mid November.

    I placed the order, they charged me in full immediately - although they only had the bindings in stock, which they shipped. Skis were on backorder, which got bumped out farther and farther. By mid December, when it was obvious the skis weren't coming in time for Christmas, I called (waited on hold queue for 2.5 hours) and canceled the backorder. Also requested return shipping cost for bindings to be covered by The House, which they agreed to.

    It took them 3 more weeks to refund the credit card for the skis they never actually shipped. They have still not credited me back for the returned bindings. I opened a dispute with the credit card.

    The House sucks.
    Quote Originally Posted by powder11 View Post
    if you have to resort to taking advice from the nitwits on this forum, then you're doomed.

  4. #4
    Join Date
    May 2015
    Location
    Santa Fe, NM
    Posts
    31
    Tell me you've never worked in the service industry without telling me you've never worked in the service industry...

  5. #5
    Join Date
    Sep 2004
    Location
    LV-426
    Posts
    19,215
    Quote Originally Posted by surfboard View Post
    Tell me you've never worked in the service industry without telling me you've never worked in the service industry...
    Are you defending their shitty business practices?
    Quote Originally Posted by powder11 View Post
    if you have to resort to taking advice from the nitwits on this forum, then you're doomed.

  6. #6
    Join Date
    Apr 2017
    Location
    PDX
    Posts
    69
    "shitty service after the sale should be expected, or at least tolerated, no?"

    I don't think so. They don't answer calls, no matter how long you wait on hold. And don't respond to emails, ever. That's not expected from a reputable business.



  7. #7
    Join Date
    Jan 2006
    Location
    Replicant colony
    Posts
    4,858
    I'd also recommend avoiding Bob's Sport Chalet in CT. The website works to order shit, and they may get it to you, but if you need to talk to people or actually receive emails from their blacklisted email provider, you're fucked.

  8. #8
    Join Date
    Mar 2005
    Location
    Dystopia
    Posts
    16,082
    Just giving a heads up.
    I’ve tried four times to get through. After an hour I can’t take anymore hold music. I figure they’re short staffed. So try another day. Another time of day. Called first thing. Called mid day. Called late. Nothing.

    El Chup makes me even more concerned.
    Going for a credit card chargeback. They suck.

    I used the house years ago when they opened. Great crew. But that was twenty years ago.
    Used skis.com many times. Now house bought them. And together they are non responsive.

  9. #9
    Join Date
    Nov 2013
    Posts
    1,056
    Quote Originally Posted by surfboard View Post
    Tell me you've never worked in the service industry without telling me you've never worked in the service industry...
    Worked in multiple, even one that did more than half of it's $ in online sales. This is shitty customer service, especially holding onto the $ that long.
    TLDR; Ski faster. Quit breathing. Don't crash.

  10. #10
    Join Date
    Oct 2008
    Location
    Somewhere else
    Posts
    4,848
    Quote Originally Posted by surfboard View Post
    Tell me you've never worked in the service industry without telling me you've never worked in the service industry...
    Yeah I'm pretty sure he's not blaming the workers so much as the business model.
    Goal: ski in the 2018/19 season

  11. #11
    Join Date
    Mar 2006
    Location
    People's Republic of MN
    Posts
    5,552
    I used to go to their B&M store in Shoreview MN quite a bit, but after a number of acquisitions and the like, they aren't the company they once were...like many others. 10 years ago - they were awesome.
    Gravity. It's the law.

  12. #12
    Join Date
    Aug 2006
    Location
    The land of lot's of houses, CO
    Posts
    291
    They are owned by camping world
    I think that covers it


    Sent from my iPhone using TGR Forums

  13. #13
    Join Date
    Nov 2007
    Posts
    5,071
    Did you guys get the 14% activejunky cash back by now?

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