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  1. #1
    Join Date
    Jan 2007
    Posts
    418

    Fischer Ski Company Does Not Stand By Their Product

    I had a warranty issue with my Fischer Ranger 108 TI. The sidewall blew out. No base or edge damage - so no obvious reason for a blow out there.

    I reached out to Fischer and was surprised to find that they would not stand by their skis and offered me no recourse. Good ski but if they won't stand by their product I can't buy from them again and could not recommend them.

  2. #2
    Join Date
    Nov 2005
    Location
    Down In A Hole, Up in the Sky
    Posts
    35,358
    [POPCORN] [/POPCORN]....,
    Forum Cross Pollinator, gratuitously strident

  3. #3
    Join Date
    Nov 2002
    Location
    A little to the left
    Posts
    2,346
    Who’d you buy it from?

    Often retailers are more responsive than manufacturers on this stuff...you are “their” customer.

  4. #4
    Join Date
    Mar 2008
    Location
    Aloft
    Posts
    4,074
    I was just skiing along...

  5. #5
    Join Date
    Mar 2005
    Location
    Vinyl Valley
    Posts
    1,806
    More details and maybe photos?

  6. #6
    Join Date
    Jan 2007
    Posts
    418
    I purchased them new from Asianrickcross here on TGR so I tried a few local stores but no one stepped up to help with the return so I had to go through Fischer. I wrote directly to Fischer and eventually ended up speaking with Alexander White @ Warranty and Parts Specialist.
    I'm not sure how the sidewall blew out for sure. I can say I was skiing a groomer - heard a pop. Took it off to explore and noticed the sidewall blow out. I did not feel any impact and there was no base or edge damage.
    Click image for larger version. 

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  7. #7
    Join Date
    Nov 2005
    Location
    Down In A Hole, Up in the Sky
    Posts
    35,358
    Besides, that is compression damage, IMO.
    And I base this on the location of the separation, and almost forty years of evaluating warranties for customers. My guess is possible you hit a log or something that didn’t damage the base? It could have been long before the incident that you noticed. Water got in there, and did some damage, IMO.
    Forum Cross Pollinator, gratuitously strident

  8. #8
    Join Date
    Jan 2007
    Posts
    418
    ^^^^^^ Thanks, I did get a good deal.
    When this all fell through I epoxied them up but they just don't feel like they have the same hold. Frustrated.
    I scraped together some pennies and took the opportunity to buy some Enforcer 104s from Ptex1. Good deal.

  9. #9
    Join Date
    Oct 2010
    Posts
    1,744
    The #1 consequence of buying used skis is they don't have a warranty.

    The #2 consequence is you save money.

    Whether it's worth the risk is up to you.

    FWIW, my Fischer Motives have been really bomber despite my best attempts.
    Last edited by The Tortoise; 01-17-2021 at 08:09 PM.

  10. #10
    Join Date
    Nov 2019
    Posts
    121
    I had a pair of ranger 102s where the topsheet on the tail delaminated. Fischer was out of the 102 in my size for rest of that year, they sent a new pair in July when they were back in stock. I was able to keep the delaminating pair, just glued them and they still ski great. I basically got 2 skis for the price of one, I feel like I came out ahead.

    Also had a pair of Salomon's with the same issue as in your picture. I tried to warranty it but the skis were like 5 year old and not covered under warranty which was a bummer but it was what I expected.

  11. #11
    Join Date
    Nov 2014
    Location
    SLC
    Posts
    5,846
    Quote Originally Posted by Soups View Post
    I was just skiing along...
    lol ya

  12. #12
    Join Date
    Nov 2006
    Location
    NCW
    Posts
    4,577
    Quote Originally Posted by asland View Post
    I can't buy from them again.
    You didn’t even buy from them the first time.

    It has been my experience that ski companies are generally much better at standing behind their products than other consumer goods manufacturers, even when purchased outside the traditional retail channels, in which case you go back through the channel from which the equipment was acquired. Unfortunately, secondhand on a ski forum doesn’t usually deliver on the warranty front. IMO, this thread is bullshit.

  13. #13
    Join Date
    Nov 2009
    Posts
    103
    Quote Originally Posted by jackattack View Post
    this thread is bullshit.
    This. Why would you expect to get any warranty claim when you bought this second hand? I'm all for good customer relations, but this is absolutely ridiculous.


    Sent from my iPhone using TGR Forums

  14. #14
    Join Date
    Feb 2006
    Location
    Among Greatness All Around
    Posts
    6,628
    You contacted the manufacturer on a pair of not new to you (ie used so you have no way of knowing if they happen to have been hit or smashed in some way on an object before you purchased them)? Your beef should never be with the manufacturer unless these were purchased as new boards from a Fischer authorized dealer or even someone that will stand behind the sale if in fact there is a true defect in the boards or the edge, etc.

  15. #15
    Join Date
    Mar 2006
    Location
    People's Republic of MN
    Posts
    5,755
    Put them under your pillow and wait for the Entitlement Fairy to leave you another new/used pair.

    What person buys something gray market and expects the manufacturer to warranty something? Your one pic doesn't really show anything the would suggest an edge "blowout", especially considering the upward curve of the sidewall (or so it appears), which could also just be due to the overall poor quality of the pic. I hope there was something a little more compelling in the other pics you took? Still, I can't understand why you'd think you would have warranty on something you bought on a forum, TGR in particular.

    Garbage thread for plenty reasons.
    Gravity. It's the law.

  16. #16
    Join Date
    Jan 2008
    Location
    truckee
    Posts
    23,111
    It seems like every industry handles warranties differently. Car warranties go with the car until they expire. Martin Guitars' excellent lifetime warranty is valid for the original owner only. The ski industry wants people buying skis at authorized prices from authorized dealers--in exchange for paying more you get a warranty.

  17. #17
    Join Date
    Dec 2004
    Location
    SoCal
    Posts
    6,749
    Not original purchaser (no warranty)
    Compression just forward of binding heel

    Sorry man, all brands would say gtfo, and rightly so.

  18. #18
    Join Date
    Apr 2005
    Location
    A LSD Steakhouse somewhere in the Wasatch
    Posts
    13,234
    dumbfucks gonna save a buck
    "When the child was a child it waited patiently for the first snow and it still does"- Van "The Man" Morrison
    "I find I have already had my reward, in the doing of the thing" - Buzz Holmstrom
    "THIS IS WHAT WE DO"-AML -ski on in eternal peace
    "I have posted in here but haven't read it carefully with my trusty PoliAsshat antenna on."-DipshitDanno

  19. #19
    Join Date
    Sep 2021
    Posts
    4
    I had the sidewall slightly separate from the edge on the bottom on a brand new pair of Fischer Ranger 102's. I bought them from Level 9 in Salt Lake online. I walked back into the store with them & walked out 15 minutes later with a brand new replacement set of the same skis. They pulled my bindings off the bad ones & slapped them on the new ones. I had a good experience with them (Level 9) and am glad I bought them there. Bummer that there was a problem with the skis but hopefully it was an isolated occurance.

  20. #20
    Join Date
    Jul 2005
    Location
    Verdi NV
    Posts
    10,457
    Fisher ski makes skis?

    Who knew
    Own your fail. ~Jer~

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