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  1. #26
    Join Date
    Jan 2019
    Location
    Mid-tomahawk
    Posts
    1,326
    Quote Originally Posted by ~mikey b View Post
    yeah I know to contact customer service thanks
    Yeah my bad. I thought I had a direct contact when I posted that.

  2. #27
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    they responded to my comment on Instagram but have not responded to emails or phone calls. I’m sure they’re busy as hell. I talked to a guy at SVST today who said pretty much everyone is out in the warehouse packing boxes getting orders out.
    I didn't believe in reincarnation when I was your age either.

  3. #28
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    Mammut got back to me today. Their entire CS team has been out sick with COVID. They said they’d never seen this issue. They are sending me a new unit.
    I didn't believe in reincarnation when I was your age either.

  4. #29
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677

    Mammut Barryvox DOA

    I have some 40% off codes I can share.

    PM me
    I didn't believe in reincarnation when I was your age either.

  5. #30
    Join Date
    Jan 2014
    Location
    Gaperville, CO
    Posts
    4,889
    P.S. If you're a patroller or some other type of pro, Mammut NA has been great when reached out to about providing discounts.

    PM me (or Galibeir_numero) for details.

  6. #31
    Join Date
    Nov 2006
    Location
    NCW
    Posts
    3,547
    Both of my units arrived and appear to be working properly. Hoping to take them out for some training this weekend.
    Quote Originally Posted by mfcf13 View Post
    The world needs more Donnely and less Stainless.

  7. #32
    Join Date
    Dec 2014
    Location
    Colorado Front Range
    Posts
    4,393
    Quote Originally Posted by ~mikey b View Post
    Mammut got back to me today. Their entire CS team has been out sick with COVID. They said they’d never seen this issue. They are sending me a new unit.
    I wasn't gonna say anything about COVID, 'coz someone would just say I'm a fanboi, but think about this folks ... we're 10 months into this madness and people seem to have forgotten that businesses are impacted by this.

    ... Thom
    Galibier Design
    crafting technology in service of music

  8. #33
    Join Date
    Jul 2005
    Location
    Verdi NV
    Posts
    9,273
    Curious, you ever try different batteries?
    Own your fail. ~Jer~

  9. #34
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677

    Mammut Barryvox DOA

    yep - several - swapped batteries between units even
    I didn't believe in reincarnation when I was your age either.

  10. #35
    Join Date
    Dec 2014
    Location
    Colorado Front Range
    Posts
    4,393
    Quote Originally Posted by OrangeCSkier View Post
    Mammut Maintenance Software has a rescue function that should be able to fix this issue.
    Are you referring to software that retailers have (https://www.mammut.com/us/en/service...vice-software/)?

    ... Thom
    Galibier Design
    crafting technology in service of music

  11. #36
    Join Date
    Nov 2020
    Location
    Edmonton
    Posts
    12

    Need a dongle

    Quote Originally Posted by galibier_numero_un View Post
    Are you referring to software that retailers have </a>)?<br>
    <br>
    ... Thom
    <br>
    <br>

    Yup, but you need a W-Link, which I blanked in my initial reply. W-Link is pretty pricey but it's available (or was) to public through ExpertVoice.

  12. #37
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677

    Mammut Barryvox DOA

    Mammut customer service was very good.
    I didn't believe in reincarnation when I was your age either.

  13. #38
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    new unit fired right up

    all good
    I didn't believe in reincarnation when I was your age either.

  14. #39
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    I got this email from Mammut regarding my dead unit.

    ——————


    Mike,
    Thanks for reaching out. We found that your original new beacon did not have any firmware on it.

    Mammut had many Barryvox beacons in the warehouse after the 3.4 update came out, so customer service was tasked with updating a very large number of units and this one seemed to have been improperly updated.

    The good news is that it was actually a very simple fix and your original Barryvox is up and running with the newest firmware 3.4 and now in our demo fleet!

    I apologize for the lack of a timely response from Customer Service. We are all deep in the weeds due to Covid as well as an unprecedented uptick in backcountry sales.

    If there is anything you ever need, do not hesitate to reach out.

    Kind Regards,
    I didn't believe in reincarnation when I was your age either.

  15. #40
    Join Date
    Aug 2008
    Location
    PNW
    Posts
    1,479
    ^^ solid follow up. I think its solid that they also shared the "why" details.

    thanks for sharing the conclusion and bringing this full circle.

  16. #41
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    thanks

    and I still have a code they gave me to share
    I didn't believe in reincarnation when I was your age either.

  17. #42
    Join Date
    Sep 2019
    Location
    Bay Area
    Posts
    316
    Anybody had an issue with this beacon where it WONT shut off?

    Got one like a month ago and everything seemed fine while playing with it, picked it up today and turned it on and now it won't turn off unless you remove a battery. Switch isn't stuck or anything, after putting the battery back it stays off until switched on again.

    Hasn't even been outside yet.

  18. #43
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677

    Mammut Barryvox DOA

    that’s a new one on me

    hit up customer service
    I didn't believe in reincarnation when I was your age either.

  19. #44
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    sent you a PM with a direct contact at Mammut Customer Service
    I didn't believe in reincarnation when I was your age either.

  20. #45
    Join Date
    Sep 2010
    Location
    Shuswap Highlands
    Posts
    3,305
    I have several F1 and even an old F2 that I use for practice beacons (although we are starting to rotate modern digital beacons out for new). For shits and giggles, I'll take the F2 and try finding 2 or 3 buried F2's and my current Pieps Pro. In straight forward burials, I am still comparably fast using that old analog. And there was something to be said for activating the unit by attaching the harness, search with a simple dial with a working lock function. No software updates that might affect performance. I do love several of the advanced features and search distance of my Pro, but a part of me wish to have a 3 antenna base digital version of those old F1 beacons.

  21. #46
    Join Date
    Sep 2019
    Location
    Bay Area
    Posts
    316
    Quote Originally Posted by ~mikey b View Post
    sent you a PM with a direct contact at Mammut Customer Service
    Thanks!

    Sent from my Pixel XL using TGR Forums mobile app

  22. #47
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    yeah man
    I didn't believe in reincarnation when I was your age either.

  23. #48
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    14,677
    I got beacons on my mind
    I didn't believe in reincarnation when I was your age either.

  24. #49
    Join Date
    Aug 2006
    Location
    Wasatch
    Posts
    1,078
    Ooh reminds me I gotta see if customer service can help me. Local shop couldn’t flash the upgrade and said I needed to get with the vendor.

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