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  1. #1
    Join Date
    Jan 2004
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    the Low Sierra
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    Mammut Barryvox DOA

    I'm posting this to point out that all transceivers are susceptible to having problems. With all the hype about the Pieps switches, a lot of folks are turning to the Mammut Barryvox and Barryvox S beacons. When looking for new units this season to replace my son's Tracker2 and for a spare unit for me, I decided I would give Mammut a try. I am still using a Pieps DSP Pro BT, and my son now has a Powder BT. I really like the Pieps transceivers, and am not buying into the Pieps/BD hate, but I have not had the customer service issues other people are experiencing.
    For my new spare unit, I decided that the Barryvox was the ticket. I considered the Barryvox S, but ultimately decided to stick with the standard unit due to it's simplicity and ease of use. I do like some of the other functions of the S, and that's probably the next unit I will get.

    Last night I opened the box, scanned the QR code for the extended warranty, put the provided batteries in and fired it up. I have to say that I do like the battery door and the switch. Both seem solid and easy to use.

    But instead of the beacon firing up and going through it's self check cycle, it did nothing. The display did not come on and no sound came out. After a few seconds it beeped and the SEND light flashed, and this repeated every 30 seconds. I turned on my DSP and it did not detect another beacon. I also tried it with the Tracker 2 and got the same result - nothing. I tested both the DSP and Tracker 2 with each other and they were fine. I put both units in SEND and switched the Barryvox to SEARCH, and it continued to beep every 30 seconds with the SEND light flashing.

    As when I posted about my broken DSP switch, or my BCA Tracker's bad battery door, I had never heard of this happening before. I'm sharing this experience with you guys to point out that ANY avalanche transceiver can have problems. These are sophisticated electronic devices that are not always perfect. I've sent an email to Mammut and hopefully they'll send me a new unit right away rather than wait to analyze it. I'll be sharing this with beaconreviews.com and Jonathon S.
    I didn't believe in reincarnation when I was your age either.

  2. #2
    Join Date
    Sep 2008
    Location
    Not Brooklyn
    Posts
    7,199
    So your saying I should buy an Arva, and anyone who doesn't use an Arva is an asshole, right?

  3. #3
    Join Date
    Oct 2006
    Location
    Bellevue
    Posts
    5,895
    Didn't one of the alta guys post about similar issues a few days ago?

  4. #4
    Join Date
    Jan 2004
    Location
    the Low Sierra
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    I dunno. I missed it if they did.
    I didn't believe in reincarnation when I was your age either.

  5. #5
    Join Date
    Aug 2018
    Location
    Cackalacky
    Posts
    1,756
    The only thing I will say is that what you are describing with the Barryvox sounds like a rare malfunction or faulty unit. The thing with the DSP is an inherent design flaw. Another thing is this: if you were to take that Barryvox out into the bc straight out of the box without powering it up beforehand, the issue would be abundantly clear as soon as you conducted a beacon check. With the DSP, there is no problem until there is one, if that makes sense. It isn't until the beacon is checked and secured, when you think that you have the insurance it provides, that the danger of the design flaw arises.
    In the room the women come and go
    Talking of Michelangelo

  6. #6
    Join Date
    Nov 2020
    Location
    Edmonton
    Posts
    9
    Mammut Maintenance Software has a rescue function that should be able to fix this issue.

  7. #7
    Join Date
    Jan 2004
    Location
    the Low Sierra
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    Mammut Barryvox DOA

    got a link?
    I didn't believe in reincarnation when I was your age either.

  8. #8
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    Not DOA, but not reliable.
    Good luck hearing from their warranty department. I emailed them 18 days ago and again 4 days ago. No response.
    https://www.tetongravity.com/forums/...mut?highlight=

    Quote Originally Posted by stealurface831 View Post
    Another thing is this: if you were to take that Barryvox out into the bc straight out of the box without powering it up beforehand, the issue would be abundantly clear as soon as you conducted a beacon check. With the DSP, there is no problem until there is one, if that makes sense. It isn't until the beacon is checked and secured, when you think that you have the insurance it provides, that the danger of the design flaw arises.
    My Mammut was securely in send mode, after a power up and beacon test, when I heard it go thru the startup sequence in my pocket. Multiple times. Multiple fresh sets of batteries. After the second time, I pulled it out of my pocket a few times to check. Indicator light wasn't flashing, partner's beacon wouldn't pick it up. Likely a shitty solder on the switch.

  9. #9
    Join Date
    Nov 2011
    Posts
    1,695
    TLR barryvox ftw

    Sent from my Pixel 3a using Tapatalk

  10. #10
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    Quote Originally Posted by daught View Post
    TLR barryvox ftw
    We got two broken ass Barryvox's and no customer support.

    Maybe I need to check my sarcasm meter.

  11. #11
    Join Date
    Jan 2004
    Location
    the Low Sierra
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    Mammut Barryvox DOA

    I will be the front guy that says “hey - we got a problem”
    I didn't believe in reincarnation when I was your age either.

  12. #12
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    When I heard that the Snowbird Avalanche Office can't even get an answer from them was right about the time I knew I'd using my work beacon every day.

  13. #13
    Join Date
    Mar 2012
    Location
    SW, CO
    Posts
    738
    tBatt were you running the regular Barryvox or the S?

    Interesting that yours started this issue after 100s of days of use while mikey's was right out of the box. I love my S and probably have 150+ days on mine but will be paying close attention for this issue going forward.

  14. #14
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    Regular, not S.
    I have probably 250 days of use with the Barryvox.
    Really wishing I had dealt with this over the summer rather than waiting until now. Testing in the field, the Barryvox has a 25% + greater range than both my Ortovox 3+ and BD Guide BT. I also feel like the processor is quicker and locks onto the signal better. My search times are certainly faster with the Barryvox than the other two.

  15. #15
    Join Date
    Mar 2012
    Location
    SW, CO
    Posts
    738
    Quote Originally Posted by tBatt View Post
    Regular, not S.
    I have probably 250 days of use with the Barryvox.
    Really wishing I had dealt with this over the summer rather than waiting until now. Testing in the field, the Barryvox has a 25% + greater range than both my Ortovox 3+ and BD Guide BT. I also feel like the processor is quicker and locks onto the signal better. My search times are certainly faster with the Barryvox than the other two.
    The Barryvox is the first beacon I've owned that I can say made my search times faster. I recently had it out with my old Tracker 2 and a DSP Sport from my works demo fleet (don't worry we aren't sending them out right now) and my barryvox S had by far the best range. That analog sound based mode was picking up on a signal more than twice what my old tracker 2 would and would switch to digital mode 15-20 meters before the tracker as well. Impressive real world difference.

    I really hope this issue with these beacons is not a widespread problem. And their warranty department better get back to work soon.

  16. #16
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    Got a reply from our local rep within 24 hours. He said they're very busy and have a lot of people in that department out on sick leave. Glad to have some communication.

  17. #17
    Join Date
    Jan 2004
    Location
    the Low Sierra
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    got a contact for me?
    I didn't believe in reincarnation when I was your age either.

  18. #18
    Join Date
    Jan 2019
    Location
    Mid-tomahawk
    Posts
    999
    Weird. I had a great experience with Mammut's CS a couple weeks ago (not beacon related). Super fast replies and got me sorted out promptly. Been very impressed with my Barryvox S and Ms. HAB's regular Barryvox too. Hope these issues are isolated, but I'll be keeping an eye on ours.


    Mikey, PM inbound re: contact info.

  19. #19
    Join Date
    Jan 2004
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    the Low Sierra
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    yeah I know to contact customer service thanks
    I didn't believe in reincarnation when I was your age either.

  20. #20
    Join Date
    Mar 2008
    Location
    northern BC
    Posts
    22,634
    A certain precentage of electronic stuf/ gear in general is going to be DOA for which there is a warranty process, so just use it,every every gear maker has a web site with contact info, so this is ONE anecdote/ ONE data point, now if we hear about a bunch of these failing on powerup that is different but the engineers shouldn't have to answer to every individual failure
    Lee Lau - xxx-er is the laziest Asian canuck I know

  21. #21
    Join Date
    Jan 2004
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    the Low Sierra
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    correct

    I thought the same thing when I posted about my broken Pieps switch. And as in that thread, I’m not throwing a fit. Just putting up my one data point.
    I didn't believe in reincarnation when I was your age either.

  22. #22
    Join Date
    Nov 2006
    Location
    NCW
    Posts
    3,141
    I’ve got one of each model en route. I’ll hold on to the Ortovox’s (ortovi?) but they’re beginning to show their age. I hope this is a one-off incident.

  23. #23
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,422
    Got an RA # this morning


    Sent from my iPhone using TGR Forums

  24. #24
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
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    I’m waiting for a call back.
    I didn't believe in reincarnation when I was your age either.

  25. #25
    Join Date
    Mar 2008
    Location
    northern BC
    Posts
    22,634
    talking about it is one thing but awhile back a particularly high drama failure of some binding plastic changed engineering becuz the mfger correctly assumed the optics were so bad
    Lee Lau - xxx-er is the laziest Asian canuck I know

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