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Thread: Mammut Barryvox DOA
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11-30-2020, 11:45 AM #26
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11-30-2020, 01:51 PM #27
they responded to my comment on Instagram but have not responded to emails or phone calls. I’m sure they’re busy as hell. I talked to a guy at SVST today who said pretty much everyone is out in the warehouse packing boxes getting orders out.
I didn't believe in reincarnation when I was your age either.
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12-01-2020, 11:31 AM #28
Mammut got back to me today. Their entire CS team has been out sick with COVID. They said they’d never seen this issue. They are sending me a new unit.
I didn't believe in reincarnation when I was your age either.
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12-02-2020, 11:29 AM #29
Mammut Barryvox DOA
I have some 40% off codes I can share.
PM meI didn't believe in reincarnation when I was your age either.
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12-02-2020, 11:34 AM #30Registered User
- Join Date
- Jan 2014
- Location
- Gaperville, CO
- Posts
- 5,849
P.S. If you're a patroller or some other type of pro, Mammut NA has been great when reached out to about providing discounts.
PM me (or Galibeir_numero) for details.
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12-03-2020, 11:51 PM #31
Both of my units arrived and appear to be working properly. Hoping to take them out for some training this weekend.
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12-04-2020, 10:15 PM #32Galibier Designcrafting technology in service of music
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12-04-2020, 10:18 PM #33?
- Join Date
- Jul 2005
- Location
- Verdi NV
- Posts
- 10,457
Curious, you ever try different batteries?
Own your fail. ~Jer~
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12-04-2020, 10:22 PM #34
Mammut Barryvox DOA
yep - several - swapped batteries between units even
I didn't believe in reincarnation when I was your age either.
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12-04-2020, 10:22 PM #35
Are you referring to software that retailers have (https://www.mammut.com/us/en/service...vice-software/)?
... ThomGalibier Designcrafting technology in service of music
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12-06-2020, 06:07 PM #36Registered User
- Join Date
- Nov 2020
- Location
- Edmonton
- Posts
- 14
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12-16-2020, 07:31 AM #37
Mammut Barryvox DOA
Mammut customer service was very good.
I didn't believe in reincarnation when I was your age either.
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12-16-2020, 06:33 PM #38
new unit fired right up
all goodI didn't believe in reincarnation when I was your age either.
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12-18-2020, 08:41 AM #39
I got this email from Mammut regarding my dead unit.
——————
Mike,
Thanks for reaching out. We found that your original new beacon did not have any firmware on it.
Mammut had many Barryvox beacons in the warehouse after the 3.4 update came out, so customer service was tasked with updating a very large number of units and this one seemed to have been improperly updated.
The good news is that it was actually a very simple fix and your original Barryvox is up and running with the newest firmware 3.4 and now in our demo fleet!
I apologize for the lack of a timely response from Customer Service. We are all deep in the weeds due to Covid as well as an unprecedented uptick in backcountry sales.
If there is anything you ever need, do not hesitate to reach out.
Kind Regards,I didn't believe in reincarnation when I was your age either.
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12-18-2020, 11:43 AM #40
^^ solid follow up. I think its solid that they also shared the "why" details.
thanks for sharing the conclusion and bringing this full circle.
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12-20-2020, 11:49 PM #41
thanks
and I still have a code they gave me to shareI didn't believe in reincarnation when I was your age either.
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12-28-2020, 02:00 PM #42
Anybody had an issue with this beacon where it WONT shut off?
Got one like a month ago and everything seemed fine while playing with it, picked it up today and turned it on and now it won't turn off unless you remove a battery. Switch isn't stuck or anything, after putting the battery back it stays off until switched on again.
Hasn't even been outside yet.
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12-28-2020, 02:11 PM #43
Mammut Barryvox DOA
that’s a new one on me
hit up customer serviceI didn't believe in reincarnation when I was your age either.
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12-28-2020, 04:35 PM #44
sent you a PM with a direct contact at Mammut Customer Service
I didn't believe in reincarnation when I was your age either.
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12-28-2020, 05:26 PM #45
I have several F1 and even an old F2 that I use for practice beacons (although we are starting to rotate modern digital beacons out for new). For shits and giggles, I'll take the F2 and try finding 2 or 3 buried F2's and my current Pieps Pro. In straight forward burials, I am still comparably fast using that old analog. And there was something to be said for activating the unit by attaching the harness, search with a simple dial with a working lock function. No software updates that might affect performance. I do love several of the advanced features and search distance of my Pro, but a part of me wish to have a 3 antenna base digital version of those old F1 beacons.
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12-28-2020, 06:21 PM #46
Thanks!
Sent from my Pixel XL using TGR Forums mobile app
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12-28-2020, 06:27 PM #47
yeah man
I didn't believe in reincarnation when I was your age either.
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09-27-2021, 12:55 AM #48
I got beacons on my mind
I didn't believe in reincarnation when I was your age either.
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09-27-2021, 06:59 AM #49
Ooh reminds me I gotta see if customer service can help me. Local shop couldn’t flash the upgrade and said I needed to get with the vendor.
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01-24-2022, 11:45 PM #50Registered User
- Join Date
- Oct 2020
- Location
- Estes Park, CO
- Posts
- 28
Just received my Mammut Barryvox in the mail this evening and one thing I noticed is how easily the battery door opens. I can slide it open with minimal pressure using my thumb in the same hand I'm holding it with. Is this common with the device? Not sure if I should reach out. Seems strange that there wouldn't be some form of locking mechanism.
Here is a video I took: https://streamable.com/5tpjpz
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