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  1. #1
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,813

    What's Going On At Mammut?

    I purchased a Barryvox Beacon in January of 2018. It saw maybe 10 days of use that year.
    The last two seasons I have used it every day throughout the ski season.
    Last March, shortly after COVID shut down the ski area, I heard the beacon go through the power up sequence in my pocket when I was on the skinner. I heard it twice that day. I changed the batteries and it did the same thing the next day. I pulled it out of my pocket to check and the blinking indicator light was off even though the switch was firmly in send mode.

    I went to Mammut's website and filled out a warranty claim. The beacon has a 5 year warranty. It has been 12 days and I have had no response. I spoke to the neighboring resort's snow safety team who only uses uses only Mammut gear (we use BD/Ortovox) and they said they haven't gotten any of their orders in.

    Is anyone else in the process of ordering or warrantying and not having any communication from them?

    Fortunately I have a work-issued beacon to use, but I really liked the Barryvox.

  2. #2
    Join Date
    Oct 2010
    Posts
    1,953
    I just ordered a BVox from them and received it in less than a week.


    Sent from my iPhone using TGR Forums

  3. #3
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,813
    Quote Originally Posted by Falcon3 View Post
    I just ordered a BVox from them and received it in less than a week.


    Sent from my iPhone using TGR Forums
    Did you order it through them directly or a third party vendor?

  4. #4
    Join Date
    Oct 2010
    Posts
    1,953
    Quote Originally Posted by tBatt View Post
    Did you order it through them directly or a third party vendor?
    Factory direct

  5. #5
    Join Date
    Dec 2004
    Location
    SoCal
    Posts
    6,748
    Mammut has a sale going on now, so they're probably slammed. Whyturn put in an order last week and got it today though.

  6. #6
    Join Date
    Oct 2003
    Location
    In Your Wife
    Posts
    8,291
    Quote Originally Posted by 1000-oaks View Post
    Mammut has a sale going on now, so they're probably slammed. Whyturn put in an order last week and got it today though.

    I didn't know you two were sleeping together.

  7. #7
    Join Date
    Feb 2009
    Location
    BLDR CO
    Posts
    959
    I got a survey from M re a new avy pack - went on and on with different sizing and features (including a roll top possibility). I got a disc code I'll prob post, don't think I need anything from em. So they're working on something. Just maybe not warranty items!

  8. #8
    Join Date
    Dec 2004
    Location
    SoCal
    Posts
    6,748
    Quote Originally Posted by glademaster View Post
    I didn't know you two were sleeping together.
    Lol, they're running a friends and family deal.

  9. #9
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    17,818
    fag jokes - all the rage right now
    I didn't believe in reincarnation when I was your age either.

  10. #10
    Join Date
    Feb 2013
    Posts
    223
    I had mine repaired last year, I had to send to Canada. It took about a month from when i sent it and filled out the warranty claim until I received it back fixed and fresh.

  11. #11
    Join Date
    Oct 2010
    Location
    Funland
    Posts
    1,813
    Quote Originally Posted by Idyllwild View Post
    I had mine repaired last year, I had to send to Canada. It took about a month from when i sent it and filled out the warranty claim until I received it back fixed and fresh.
    How long between sending in your first claim and getting a response back with an RA number?

  12. #12
    Join Date
    Feb 2013
    Posts
    223
    Very quick, 3 days and I think one of them was a weekend day.

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