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  1. #151
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    ^ I got the same thing, except “we will send you a free upgrade from our beacon line” instead of “offer you an upgrade”

    depending how long it takes I might do them one at a time so I always have a beacon on hand... but it’s gonna be impossible to turn down a free upgrade.

  2. #152
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    May 2009
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    inpdx
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    I wonder how it works with the older units. My DSP sport was a 2015 purchase, but hoping full value as it is still actually under warranty at the moment.

    I also asked about my older DSP (gray slider) and expressed a lack of confidence in it now that this whole public discussion has emerged -- we'll see what they say; not expecting much there.

  3. #153
    Join Date
    Oct 2008
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    The Fish
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    Quote Originally Posted by ::: ::: View Post
    might want to edit out your RA#
    Thanks, anyone that trys to use my RA# I hope you die.
    a positive attitude will not solve all of your problems, but it may annoy enough people to make it worth the effort

    Formerly Rludes025

  4. #154
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    Oct 2008
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    Quote Originally Posted by mall walker View Post
    ^ I got the same thing, except “we will send you a free upgrade from our beacon line” instead of “offer you an upgrade”

    depending how long it takes I might do them one at a time so I always have a beacon on hand... but it’s gonna be impossible to turn down a free upgrade.
    I find it interesting there isn't a standard response. It seems like there has been multiple different responses at different steps in the process.
    a positive attitude will not solve all of your problems, but it may annoy enough people to make it worth the effort

    Formerly Rludes025

  5. #155
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    Aug 2013
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    Western MT
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    Got the shipping label too for a 2016 beacon purchase, but don't have the extended warranty so probably discounted replacement. Mine was purchased from BD Outlet for a significant discount so that's fine with me, but would like to keep the old beacon too for practice. However, I would be surprised if they ship it back after offering up a different option since the concern would be to get it out of use. I guess depending on what a discounted replacement would cost, might be better just keeping it and finding a deal on other options.

  6. #156
    Join Date
    Mar 2005
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    Colorado
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    1,800
    Quote Originally Posted by Eluder View Post
    “We are working on the solution, but right now the data is telling us we don’t have a recallable device according to the standards set for the industry,” explained Dicuollo. “But we’re listening to the community and we know that it’s not necessarily just about data … it also has to do with confidence. We’re interested in the safety of all backcountry skiers and we’re taking it very seriously.”

    At least it seems they are listening.
    Jon Dicuollo works for Backbone Media based out of Carbondale. Backbone Media is the PR agency for BD and everything under their umbrella, including Pieps. DiCuollo manages the BD account for Backbone; he is literally doing his job, and a good one at that, to save BD's face.
    Last edited by Jax; 10-27-2020 at 04:09 PM.

  7. #157
    Join Date
    Dec 2004
    Location
    Amherst, Mass.
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    4,316
    Be sure to listen to all his commentary at the end after the demonstration, since he adds that he had another DSP beacon -- with the same switch design -- which did not display this behavior:
    https://www.instagram.com/p/CGnq_GFjoeD/
    For those stuck in the Northeast, check out the NE Rando Race Series and my avalanche course. (For other avalanche course providers anywhere, feel free to use any of my "homework" assignments for your own courses too.)

  8. #158
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    Nov 2014
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    SLC
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    Quote Originally Posted by Eluder View Post
    I find it interesting there isn't a standard response. It seems like there has been multiple different responses at different steps in the process.
    I would guess they are updating their response in real time as pressure mounts (just a guess though)

  9. #159
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    Sep 2008
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    Not Brooklyn
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    I also received a mailing label. I asked how long it will take and what the "tiered upgrade program" entails. I'm guessing I won't be receiving a new beacon (that won't be free) in time for the start of ski season.

  10. #160
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    Mar 2008
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    northern BC
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    https://www.tetongravity.com/forums/...42#post6104942

    from up in the other thread, it takes .0005 of movement to unlock the slider
    Lee Lau - xxx-er is the laziest Asian canuck I know

  11. #161
    Join Date
    Feb 2014
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    1,719
    ^you added an extra zero, it takes .005"

  12. #162
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    Jun 2009
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    In a pineapple and wants to ski
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    Quote Originally Posted by XXX-er View Post
    https://www.tetongravity.com/forums/...42#post6104942

    from up in the other thread, it takes .0005 of movement to unlock the slider
    Alright. That's scary.

  13. #163
    Join Date
    Jan 2017
    Posts
    288
    what if I say that jetforce backpacks are also absolutely not reliable... and I have a video proof and I was also told to fuck off by bd/pieps CS. I guess I should take that hype train and post video/make thread

  14. #164
    Join Date
    Feb 2005
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    North Vancouver/Whistler
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    12,167
    Quote Originally Posted by Jax View Post
    Jon Dicuollo works for Backbone Media based out of Carbondale. Backbone Media is the PR agency for BD and everything under their umbrella, including Pieps. DiCuollo manages the BD account for Backbone; he is literally doing his job, and a good one at that, to save BD's face.

    ...
    Jax - thanks for the candour. I've worked with Jon. He's thorough and a professional. He's doing his job well but what a mess BD has caused.

  15. #165
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    Mar 2009
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    OR
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    The stock (CLAR) did weird things today

  16. #166
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    Sep 2005
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    PRB
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    Thanks for the insight Jax. For any future products liability suit, your info could be pretty big.

    I have a 4 year old beacon, don't recall doing the extended thing, so no idea what they will offer. Really irritated by how they are going about this. I played around with mine, and like ISBD said, when placed screen out and a little (not much) pressure applied to the harness buckle, the slider could move.
    "fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
    "She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
    "I'd eat a bag of Dicks and wash it down with a Coke any day." - iceman

  17. #167
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    ^^ before I worked with BD, the 'joke' amongst industry peeps was they bench test plenty...on consumer products. The Skyhoy comes to mind, loooong before the 02 fiasco...

    BD managed to reincarnate themselves once before, I hope this gets the ball rolling for a second coming of sorts.

    And to further clarify, at that time as a rep, BD was the distributor for Pieps, but the buck stopped there. That DSP Sport/Pro design is all on Pieps. Unfortunately, the way the corporate cookie crumbled, now it's up to BD to rectify the situation.

    What a mess indeed...
    Last edited by Jax; 10-22-2020 at 07:53 PM.

  18. #168
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    Aug 2013
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    Western MT
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    Quote Originally Posted by Jax View Post
    ^^ before I worked with BD, the 'joke' amongst industry peeps was they bench test plenty...on consumer products. The Skyhoy comes to mind, loooong before the 01 fiasco...

    BD managed to reincarnate themselves once before, I hope this gets the ball rolling for a second coming of sorts.

    And to further clarify, at that time as a rep, BD was the distributor for Pieps, but the buck stopped there. That DSP Sport/Pro design is all on Pieps. Unfortunately, the way the corporate cookie crumbled, now it's up to BD to rectify the situation.

    What a mess indeed...
    01 fiasco? The 4 screw version ripping out, or are you referring to something else?

    Good info in your posts, thanks for that.

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  19. #169
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    Mar 2005
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    Colorado
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    Quote Originally Posted by 3PinGrin View Post
    01 fiasco? The 4 screw version ripping out, or are you referring to something else?

    Good info in your posts, thanks for that.

    Sent from my SAMSUNG-SM-G930A using Tapatalk
    02, my bad. Edited to correct model of tele binding. I can't believe that was 17 years ago.

  20. #170
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    Aug 2013
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    Western MT
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    Quote Originally Posted by Jax View Post
    02, my bad. Edited to correct model of tele binding.
    What was the 02 issue?

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  21. #171
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    Mar 2005
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    Colorado
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    Quote Originally Posted by 3PinGrin View Post
    What was the 02 issue?

    Sent from my SAMSUNG-SM-G930A using Tapatalk

    Here: https://www.blackdiamondequipment.co...0030127-O2.pdf

    And then more here: https://www.blackdiamondequipment.co...inspection.pdf

    Here is a full list of BD recalls going back to 2000, all readily available on BD's website: https://www.blackdiamondequipment.com/en/recalls.html

  22. #172
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    Aug 2013
    Location
    Western MT
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    Quote Originally Posted by Jax View Post
    Here: https://www.blackdiamondequipment.co...0030127-O2.pdf

    And then more here: https://www.blackdiamondequipment.co...inspection.pdf

    Here is a full list of BD recalls going back to 2000, all readily available on BD's website: https://www.blackdiamondequipment.com/en/recalls.html
    I had forgotten all about the end cap issue. Never skied their bindings though, was always a Voile fan for 75mm stuff.

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  23. #173
    Join Date
    Mar 2020
    Posts
    55
    Thank you for your inquiry regarding the warranty on your Pieps beacon. We have undertaken an extensive investigation of all Pieps beacon models, which includes subjecting them to our own analysis, testing by an independent third-party, and evaluating them against the beacon market at large. Through this testing, we have concluded that Pieps beacons perform above industry standards, unless the beacon is compromised. Our rigorous testing is a reflection of our commitment to your safety and to ensuring that our customers feel confident in the field.
    For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, offer you the chance to upgrade your beacon through our tiered trade-in program. Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:

    Pieps Powder BT: $100.00 USD
    Pieps Micro BT or Micro Sensor: $125.00 USD
    Pieps Pro BT: $150.00 USD

    Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA XXXXXX. Once we receive your beacon, we will contact you regarding a replacement. If you have any questions in the meantime, please call our product specialists directly at 800-775-5552. Canadian customers will receive a label in a separate email directly from Fedex. Please remember to check your spam folders.
    For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.


    Here is the deal for those who are out of warranty (>2 years)...

  24. #174
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    May 2009
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    inpdx
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    Quote Originally Posted by beeeom View Post

    Here is the deal for those who are out of warranty (>2 years)...
    ^^^i'm guessing this is where it's headed for me
    i got a response from dsp@pieps.com to submit for warranty claim

  25. #175
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    Mar 2008
    Location
    northern BC
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    Quote Originally Posted by Jax View Post
    What a mess indeed...
    didnt BD do some kind of corporate love fest/ BC ski week at a hut in BC with some of their own gear which promptly failed on them in a rescue ?

    they did get the guy out
    Lee Lau - xxx-er is the laziest Asian canuck I know

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