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  1. #351
    Join Date
    Dec 2004
    Location
    Amherst, Mass.
    Posts
    4,314
    Quote Originally Posted by goldenboy View Post
    [...] Other companies have issues, too. Anyone else remember the Ortovox M2?- that was a way sketchier beacon with a faulty battery compartment.
    The extent to which that flaw could be replicated was widely disputed. (I certainly couldn't get an M2 to do that.)
    Plus the fix was just getting a new battery compartment door in the mail, with a tool-less swap.
    For those stuck in the Northeast, check out the NE Rando Race Series and my avalanche course. (For other avalanche course providers anywhere, feel free to use any of my "homework" assignments for your own courses too.)

  2. #352
    Join Date
    Jan 2005
    Location
    cb, co
    Posts
    3,951
    Quote Originally Posted by Jonathan S. View Post
    The extent to which that flaw could be replicated was widely disputed. (I certainly couldn't get an M2 to do that.)
    Plus the fix was just getting a new battery compartment door in the mail, with a tool-less swap.
    I had two partners with the M2 that I discovered were not transmitting at the trailhead check. Light tap on the beacon- working. Another light tap- not working. And in one of the two, the replacement did the same thing. Sketchiest beacon I've ever seen, thankfully they're too old for anyone to still use them.

  3. #353
    Join Date
    Dec 2004
    Location
    Amherst, Mass.
    Posts
    4,314
    ^ Interesting -- and scary!
    They still work great though as targets for beacon testing, since the longer slender housing makes the transmitting antenna very easy to align accurately for testing purposes.
    For those stuck in the Northeast, check out the NE Rando Race Series and my avalanche course. (For other avalanche course providers anywhere, feel free to use any of my "homework" assignments for your own courses too.)

  4. #354
    Join Date
    Oct 2020
    Posts
    10

    Still waiting

    I contacted them ~10 days ago. Crickets.

  5. #355
    Join Date
    Jun 2017
    Posts
    42
    Quote Originally Posted by jillybeans View Post
    I contacted them ~10 days ago. Crickets.
    I emailed pieps on 11/12, and they responded in a day or so telling me to fill out a warranty claim through the BD website. A week later and not a word on that.

  6. #356
    Join Date
    Oct 2019
    Posts
    16
    Last I heard from them was. Beacon over 2 years old is eligible for the $100 upgrade to a new unit. Which unit, I don't know? I did ask, but no answer yet.

    Sent from my SM-T380 using Tapatalk

  7. #357
    Join Date
    Dec 2010
    Location
    西 雅 圖
    Posts
    3,802
    Quote Originally Posted by niknoid View Post
    Last I heard from them was. Beacon over 2 years old is eligible for the $100 upgrade to a new unit. Which unit, I don't know? I did ask, but no answer yet.
    When I told them in the RA email that mine was less than 5 years old and I had registered it online to qualify for the 5 year warranty, they said I could get a free beacon of my choice from their current lineup. Have yet to receive the beacon.

    I had another Pieps Pro that I bought for my son at evo - took it to their warranty dept. and they swapped it out for a new Guide BT, charging me the difference in the prices (~$24).

  8. #358
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    13,637
    atta boy
    I didn't believe in reincarnation when I was your age either.

  9. #359
    Join Date
    Sep 2010
    Location
    Salt Lake City
    Posts
    136
    I dropped off my beacons at Black Diamond yesterday. The guy working there said a new batch had just arrived and they estimated a two week turnaround

  10. #360
    Join Date
    Jan 2008
    Location
    tree OH TREE!!!!!
    Posts
    3,617
    ^^ good to know. low tide so no rush from my side.

  11. #361
    Join Date
    Nov 2020
    Posts
    6
    I've been back-and-forth with BD for almost a month. Sent my beacons off over two weeks ago. Got the "this will take longer, blah blah" email a few days later. Then that was it. Nothing.

    I've sent off an email a few days ago asking what's the hold-up and haven't received a reply yet.

    At this rate, I'd be surprised to see anything by Christmas. This experience with them has left a bad impression. I'm never buying a BD product again.

  12. #362
    Join Date
    Sep 2008
    Location
    Not Brooklyn
    Posts
    6,957
    I started the process within hours of when BD announced they'd be replacing beacons. It took a month. My old beacon was over 5 years old, so out of warranty and I had to pay $100. People with beacons still under warranty got their replacement faster.

    Sent from my Pixel 3a using TGR Forums mobile app

  13. #363
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    13,637

    Pieps Beacons under fire

    I can attest to Fritschi warranty website being wonky. Registered a pair of bindings last week, and now the site won’t let me add another. Just goes round and round.

    And a BD return (with an RA) of ski poles has been sitting there over a week with no action.
    I didn't believe in reincarnation when I was your age either.

  14. #364
    Join Date
    Apr 2007
    Location
    Bethel, Maine
    Posts
    813
    Quote Originally Posted by HurtonBair View Post
    I've been back-and-forth with BD for almost a month. Sent my beacons off over two weeks ago. Got the "this will take longer, blah blah" email a few days later. Then that was it. Nothing.

    I've sent off an email a few days ago asking what's the hold-up and haven't received a reply yet.

    At this rate, I'd be surprised to see anything by Christmas. This experience with them has left a bad impression. I'm never buying a BD product again.
    I totally get why they're overwhelmed—trying to scale to replace this many beacons has to be taxing every part of their warranty infrastructure—but I'm also looking at it an example of a silver lining of the current East Coast conditions. If I were living somewhere with skiable backcountry right now, I'd be a lot more anxious.

  15. #365
    Join Date
    Jan 2005
    Location
    cb, co
    Posts
    3,951
    BD got my beacon 11/2, and so far all I have is an email saying it could take 1-2 weeks to get back to me. Right now it's still pretty thin around here so I'm more worried about hitting rocks in an avalanche than getting buried, but that could change quickly. My old BCA tracker works, but it isn't exactly ideal.

  16. #366
    Join Date
    May 2009
    Location
    inpdx
    Posts
    14,090
    I finally sent them a note to get an update on what's going on...
    they've been silent since the fedex confirmation of arrival, which was Fri 10/30

    beacons seem to be avail at retail, but not from the mfr?

  17. #367
    Join Date
    Sep 2008
    Location
    Not Brooklyn
    Posts
    6,957
    Quote Originally Posted by ::: ::: View Post
    beacons seem to be avail at retail, but not from the mfr?
    When BD received my beacon they had the BD branded ones in stock but not the Pieps versions. They would only let me use the discount code on the Pieps version so I had to wait until they were in stock. They are now sold out again.

    When I asked why couldn't get the BD version the customer service rep who responded (several days later) said something like "I have the same question, but I haven't been able to get an answer."

  18. #368
    Join Date
    Dec 2014
    Location
    Colorado Front Range
    Posts
    3,968
    Quote Originally Posted by I've seen black diamonds! View Post
    When BD received my beacon they had the BD branded ones in stock but not the Pieps versions. They would only let me use the discount code on the Pieps version so I had to wait until they were in stock. They are now sold out again.

    When I asked why couldn't get the BD version the customer service rep who responded (several days later) said something like "I have the same question, but I haven't been able to get an answer."
    My bet is that it's the legal and accounting departments ;-)
    Galibier Design
    crafting technology in service of music

  19. #369
    Join Date
    Jan 2008
    Location
    Big Sky/Moonlight Basin
    Posts
    10,399
    Quote Originally Posted by I've seen black diamonds! View Post
    I started the process within hours of when BD announced they'd be replacing beacons. It took a month. My old beacon was over 5 years old, so out of warranty and I had to pay $100. People with beacons still under warranty got their replacement faster.

    Sent from my Pixel 3a using TGR Forums mobile app
    Really ? I am going to take advantage of that. My DSP is 8-10 years old. Thanks !



    Sent from my iPad using TGR Forums
    "Zee damn fat skis are ruining zee piste !" -Oscar Schevlin

    "Hike up your skirt and grow a dick you fucking crybaby" -what Bunion said to Harry at the top of The Headwaters

  20. #370
    Join Date
    Aug 2013
    Location
    Western MT
    Posts
    1,964
    Quote Originally Posted by Harry View Post
    Really ? I am going to take advantage of that. My DSP is 8-10 years old. Thanks !



    Sent from my iPad using TGR Forums
    Harry, that is probably the older version (yellow with gray slider switch) that is not part of the warranty replacement. Although who knows. You should ask and then let me know what they say, ha.

  21. #371
    Join Date
    Sep 2008
    Location
    Not Brooklyn
    Posts
    6,957
    Quote Originally Posted by Harry View Post
    Really ? I am going to take advantage of that. My DSP is 8-10 years old. Thanks !



    Sent from my iPad using TGR Forums
    I think it has to be from the previous generation with the flawed button lock. If it is you should do it.

    Sent from my Pixel 3a using TGR Forums mobile app

  22. #372
    Join Date
    Sep 2006
    Location
    Rossland BC
    Posts
    1,274
    Sent back my wife’s 8 year old beacon, and am getting a brand new one for $100. Wish I could get a similar deal on all my gear.

  23. #373
    Join Date
    Aug 2013
    Location
    Western MT
    Posts
    1,964
    Quote Originally Posted by kootenayskier View Post
    Sent back my wife’s 8 year old beacon, and am getting a brand new one for $100. Wish I could get a similar deal on all my gear.
    Is that the warranty version or the older yellow body / gray switch version like this one?

    Name:  pieps.jpeg
Views: 193
Size:  5.9 KB

  24. #374
    Join Date
    May 2009
    Location
    inpdx
    Posts
    14,090
    I sent one of those ^^^ in and asked for a discount (not full replacement)
    I also had a in-warranty sport model too that I expect replacement for.

    Both Pieps brand, haven’t heard a peep yet (haha) since they’ve been received at BD

  25. #375
    Join Date
    Jan 2008
    Location
    Big Sky/Moonlight Basin
    Posts
    10,399
    Quote Originally Posted by 3PinGrin View Post
    Harry, that is probably the older version (yellow with gray slider switch) that is not part of the warranty replacement. Although who knows. You should ask and then let me know what they say, ha.
    Quote Originally Posted by 3PinGrin View Post
    Is that the warranty version or the older yellow body / gray switch version like this one?

    Name:  pieps.jpeg
Views: 193
Size:  5.9 KB
    ^^^ That is what mine looks like ^^^ .

    It works fine, I inspected the switch carefully, no play or movement. Should I send it in to see what Pieps says ?


    Sent from my iPad using TGR Forums
    "Zee damn fat skis are ruining zee piste !" -Oscar Schevlin

    "Hike up your skirt and grow a dick you fucking crybaby" -what Bunion said to Harry at the top of The Headwaters

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