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Thread: Pieps Beacons under fire
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10-26-2020, 08:51 AM #201
Just got an email from Pieps... seems all beacons are being replaced regardless.
“For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, we will send you a free replacement from our current beacon family”
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10-26-2020, 08:53 AM #202
Well that finally went the right way!
Sent from my iPhone using TGR ForumsI need to go to Utah.
Utah?
Yeah, Utah. It's wedged in between Wyoming and Nevada. You've seen pictures of it, right?
So after 15 years we finally made it to Utah.....
Thanks BCSAR and POWMOW Ski Patrol for rescues
8, 17, 13, 18, 16, 18, 20, 19, 16, 24, 32, 35
2021/2022 (13/15)
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10-26-2020, 08:55 AM #203
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10-26-2020, 09:19 AM #204
Mine is not, purchased from a buddy 2 years ago. At the time was 2ish years old.
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10-26-2020, 09:23 AM #205
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10-26-2020, 10:20 AM #206
Interesting. Several have received emails saying there was a cost to upgrade if not under warranty. Do you know if they changed that policy?
Thanks kalisto, I just did this as well, thought it didn't apply because purchased in BD outlet sale, but it worked! Now under warranty through next year, so presumably will get a free replacement. Definitely seems liked mixed messages being sent out to consumers regarding warranty/non-warranty replacement vs discount on new though (based on forum posts).Last edited by 3PinGrin; 10-26-2020 at 11:22 AM.
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10-26-2020, 11:23 AM #207
I just got this email back from them
Thank you for your email. As a company of skiers, snowboarders, spilt boarders, ice climbers, and alpinists, we share your passion for the backcountry. Your safety is our top priority, and we are committed to addressing any concerns you may have regarding your DSP Pro or DSP Sport transceiver.
We handle every Pieps Beacon inquiry on an individual basis. For Pieps North America, please file a warranty claim here so we can process your claim as quickly as possible. For Pieps Europe support, please email support@pieps.com. If you have any questions in the meantime, please call our product specialists directly at 1-800-775-5552.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
-Pieps Customer Service Team
North America Pieps warranty link: https://warranty.bdel.com/CreateCase/StepOne
Pieps Europe warranty email address: support@pieps.com
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10-26-2020, 11:27 AM #208
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10-26-2020, 11:29 AM #209
Talk about inconsistent messaging, jesus.
"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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10-26-2020, 11:41 AM #210
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10-26-2020, 11:44 AM #211Registered User
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- Sep 2015
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- 212
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10-26-2020, 11:51 AM #212
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10-26-2020, 11:53 AM #213
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10-26-2020, 10:52 PM #214
Apparently I have to pay still. Inconsistent as fuck, regardless of 5 year warranty apparently.
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10-27-2020, 06:44 AM #215Registered User
- Join Date
- Oct 2010
- Location
- Down East
- Posts
- 265
It took a day and a half from the time I submitted my warrenty claim to the time they sent me the email response and a fedex ground prepaid label. Dropped it with Fedex last Thursday and tracking shows it will be delivered next Monday.
I am feeling it will be turned around quickly. Hopefully I will know more next week.
I would assume they want to get as many of these out of the field as possible...
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10-27-2020, 08:50 AM #216
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10-27-2020, 08:58 AM #217Registered User
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- Oct 2010
- Location
- Down East
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- 265
Older then 2 years but I am pretty sure I did the extended thing when new.
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10-27-2020, 09:27 AM #218
Thanks, mine is under extended warranty but there have been mixed messages on that front. This is the email I received.
Users with Beacons purchased over two years ago are eligible to buy-up to another beacon model at the below rates:
Pieps Powder BT: $100.00 USD
Pieps Micro BT or Micro Sensor: $125.00 USD
Pieps Pro BT: $150.00 USD
Should you choose to send your beacon in and upgrade we will not be returning the DSP.
Regards,
Black Diamond Service Center
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10-27-2020, 09:27 AM #219Registered User
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- Mar 2020
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- 209
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10-27-2020, 09:34 AM #220
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10-27-2020, 10:49 AM #221
Any industry folks have perspective on why this isn't a recall?
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10-27-2020, 10:51 AM #222
I'd also love to know why some people seem to be getting their beacons replaced for free and others seem to have to pay to upgrade, and it doesn't seem to be the 2 year thing either.
"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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10-27-2020, 10:53 AM #223
that too
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10-27-2020, 10:57 AM #224Registered User
- Join Date
- Jan 2014
- Location
- Gaperville, CO
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- 5,852
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10-27-2020, 11:15 AM #225
Yes, it's been pretty confusing with no consistency. If it's under extended warranty having to pay is lame, that should be a free replacement in my mind no matter if it's relatively new or 4 years old. Or at the very least state 2 year warranty only applies, and then stick to it to avoid confusion. That's still not right in my mind, but at least it would be consistent. This seems a pretty wishy washy approach.
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