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Thread: Pieps Beacons under fire
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12-03-2020, 01:29 PM #451
This thread is starting to remind me of that automated “this call may monitored for quality control purposes” call centre lead-in.
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12-03-2020, 03:39 PM #452
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12-03-2020, 03:46 PM #453Registered User
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- Nov 2010
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- 1,421
So some folks who purchased beacons used presumably with no transferable warranty are getting replacements at no cost and others who have verifiable proof of purchase within extended warranty are getting $100 upgrade vouchers????
Thats BS!
FWIW waiting patiently with no new info since mine were delivered in SLC 11/16
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12-03-2020, 03:51 PM #454
Many people were originally offered the $100 upgrade. However, it seems that anyone who responded to that offer with a polite email inquiring as to why they were not getting a free replacement, got a free replacement.
Yes, it is a BS way of doing this, but at least it seems like they are replacing them if you ask."fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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12-03-2020, 04:05 PM #455
I'm certainly happy with the outcome for me personally, but was grousing earlier in the thread due to:
a) what sounded like other people getting screwed over on the warranty period
b) wearing my crabby old bastard hat
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12-03-2020, 04:10 PM #456Registered User
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- Nov 2020
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My emails were not so polite and I’m getting free replacements after they initially quoted $100/per (while providing receipts with the initial claim).
Just got a fedex notification to expect them Monday. Almost five weeks without and 6-7 weeks of correspondence and flakey communication on their end.
I’m glad this ordeal is coming to an end. Still will be looking elsewhere for equipment from here on. They need to work on consistency in their messages and manage expectations better (ie not giving optimistic timelines they can’t deliver on).
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12-03-2020, 04:32 PM #457
Well, I was giving everyone the benefit of the doubt on the politeness of the emails, lol. But it seems like everyone who got the $100 offer and emailed them back questioning why it wasn't a free replacement ended up with a free replacement.
It seems as if they prioritized getting $100 from some people (those who didn't ask) over consistent messaging and doing right by everyone from the outset. But I am just guessing."fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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12-03-2020, 05:05 PM #458
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12-03-2020, 05:08 PM #459
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12-03-2020, 05:09 PM #460
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12-03-2020, 05:15 PM #461
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12-03-2020, 05:22 PM #462
“In case of further problems please contact PIEPS”
Uh... no.
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12-03-2020, 05:22 PM #463
I know there’s a lawsuit, but has anyone considered contacting the CPSC about this?
I didn't believe in reincarnation when I was your age either.
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12-03-2020, 05:25 PM #464
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12-03-2020, 05:35 PM #465I didn't believe in reincarnation when I was your age either.
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12-03-2020, 07:54 PM #466Registered User
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Same here. Got a new Pieps Pro BT via UPS today. Looks like it shipped on Nov 30. They received my old model on Nov 09, which isn't too bad a turn around. Would've been nice if there'd been *any* communication along the way, but kudos to them for making it right.
Updating my beacon was similarly easy to PNWbrit. 36 seconds start to finish. Made an account in the app and updated it straight away.
Mine was bought in Jan of 2018 making it 2.x years old when I sent them the receipt. They never offered me $100 or anything. Just sent me a FedEx label to send in the beacon. It arrived Nov 09, I got an automated email saying they had a lot of volume and would be sending out replacement beacons in the future. I sent an email at the end of Oct and they told me to file a warranty claim, which I did on Nov 1st or 2nd.
Crickets until today when my replacement arrived. They shipped it Nov 30.
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12-05-2020, 06:05 PM #467
Just got a new Pro shipped to me today, about a month of waiting, and my original that I sent in was a week or so past the five year extended warranty.
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12-05-2020, 07:37 PM #468
Same as above, received my bacon yesterday. Fried it up today. All seems to work and very happy with the outcome!
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12-06-2020, 09:06 AM #469
So, you could say, it was over easy?
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12-06-2020, 09:08 AM #470
Definitely, glad we hashed this out.
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12-06-2020, 10:27 AM #471
just way too much stuff to read, I'm after some quick info. Seems like folks are able to file a warranty claim on the old yellow/grey one (I have a DSP Tour from maybe 2012 or 2013) and get the $100 upgrade code?
Are people able to buy BD beacon as well as Pieps or only Pieps?
Seems like only the Pieps Pro is in stock right now but you never know by the time I potentially get a code what's gonna be available.
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12-08-2020, 10:56 AM #472Registered User
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12-08-2020, 12:03 PM #473
New Pro arrived yesterday. Updated and practiced with it, so far so good with the new case/switch.
Still waiting for word on the second Pieps (Sport) I returned at the same time as my Pro. Was hoping that they were both in the same shipment, but unfortunately this didn't occur. Sent an email requesting a update on that one. Might have confused someone with combining them in the same shipment, but I have an email chain directing me to do just that, so we'll see.
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12-08-2020, 12:11 PM #474
got the notice for the second beacon shipping
so, no 3wk wait in the end
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12-08-2020, 05:20 PM #475Registered User
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- Nov 2020
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Mine were supposed to arrive yesterday, but they're stuck in FedEx customs purgatory (I'm in Canada and this is common with FedEx pkgs from the US), so they'll probably arrive on my doorstep before I get my next tracking notification.
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