Results 26 to 50 of 52
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02-04-2020, 09:52 AM #26Registered User
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Yeah, that's where the fiasco happened. Tried to exchange at a store, checked DC inventory that showed a long back order at which point the sales person recommended I call in to customer support due to the fact their inventory system isn't always accurate. Trust me this isn't my first rodeo dealing with a product exchange with a retailer/etailer. In fact I deal with quite a few distributors for various products for work and this situation is a special kind of fucked up.
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02-04-2020, 10:02 AM #27Registered User
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If Eddy Bauer sucks so bad just start giving your money to Patagucci. Sorry for the thread drift here folks but just thought I'd pipe in and say that very recently I once again had a great warranty experience with Patagonia. And one garment was a zipper failure on a seriously old garment whereby I would have fully felt it would have been reasonable for them to play 'exceeding the reasonable lifespan of the garment card, but nope, the honoured their warranty. You can trash them all you want but Patagonia is STILL the Iron Clad Warranty World Heavy Weight Champion (and a 1% for the earth company to boot).
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02-04-2020, 10:46 AM #28"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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02-04-2020, 10:48 AM #29"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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02-04-2020, 11:02 AM #30
I ordered a ski coat from Eddie Bauer online for my wife this year, as a Christmas present. Couple days later got an email telling me the coat was in fact out of stock. Well then why the fuck did you let me order it and pay for it? I guess their online ordering system isn't synced with their inventory, at least not in real time.
Too bad, I thought it looked like a nice coat for a good price. Oh well.
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02-04-2020, 11:03 AM #31Registered User
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I tried to go that route at a physical store, they showed NO INVENTORY without an ETA at which point it was recommended by the sales associate at the physical store to call back and check inventory status for an exchange. I was informed that physical store, online and amazon all run differently while using the same master inventory and the real time inventory is hard to tell.
It seems like in 2020 a simple product exchange should be a fairly simple process but I guess having some expectation of transparency and a simple exchange of product is too much to ask of a company.
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02-04-2020, 11:07 AM #32
I think the point that Danno and I are trying to make here is this: just return your unwanted purchases in the B&M store. Get a refund on the spot.
Go try ordering a totally new order online. If it's not available, no big deal. You have not lost any money.
This way, you avoid having Eddie Bauer lose your exchange and/or not refund you properly.
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02-04-2020, 11:19 AM #33mental projection
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02-04-2020, 11:22 AM #34
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02-04-2020, 11:39 AM #35
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02-04-2020, 11:54 AM #36Registered User
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My point is a simple exchange shouldn't take 30 plus days with zero transparency. It's no wonder they have been circling the drain for the last 15 years. You can't give real time inventory and order/return/exchange status for 21 days in 2020 as a major retailer ? I guess I'm just expecting a bit too much. Looks like plenty of online reviews staying the same things I have experienced from them so at least I'm not the only sucker.
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02-04-2020, 12:00 PM #37Registered User
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Ya so sometimes the inventory gets all fucked up
especialy by the programs written by them fucking college boysLee Lau - xxx-er is the laziest Asian canuck I know
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02-04-2020, 12:27 PM #38Funky But Chic
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Y'all are mansplainin. He doesn't want (an easy and eminently workable) solution, he just wants to bitch.
I have some experience in this area.
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02-04-2020, 12:36 PM #39
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02-04-2020, 12:45 PM #40Funky But Chic
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I dunno, they keep me away from the customers. Well from all of it, actually. Probably a wise decision on their part, god knows they wouldn't want to do anything practical..
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02-04-2020, 12:51 PM #41Registered User
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I don't have any recourse for an easy and eminently workable solution at this point due to the fact I followed their recommendation and instruction of sending the item in for an exchange. Yes you are right, I want to bitch about it and get my kid's coat in 30 days(maybe even a tracking number). I should have just bought a few chicks and let them grow a bit, pluck the down and sewn a coat. It certainly would have been faster. If you order something from EB DON'T EVER return anything to their Ohio warehouse, just return it to their store and pray when you reorder their inventory might be correct.
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02-04-2020, 12:52 PM #42Funky But Chic
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Noted.
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02-04-2020, 01:00 PM #43
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02-04-2020, 01:13 PM #44Registered User
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well just gona point out
buddy is fat and slowLee Lau - xxx-er is the laziest Asian canuck I know
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02-04-2020, 04:36 PM #45
Sounds like a true pain in the ass, but "biggest piece of shit customer service EVER!!!"--there's a lot of competition for that title.
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02-04-2020, 05:13 PM #46
Comcast won the title multiple times.
https://consumerist.com/2014/04/08/c...ica/index.html
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02-04-2020, 05:15 PM #47Funky But Chic
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That's what I'm saying.
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02-04-2020, 05:30 PM #48Banned
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So weird as i had Comcast for years and never had a bad experience with either the service or customer service. Lots of people can be shitty to customer service individuals, myself included sometimes.
Sent from my Pixel 2 using TGR Forums mobile app
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02-04-2020, 05:51 PM #49"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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02-04-2020, 05:56 PM #50"fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
"everybody's got their hooks into you, fuck em....forge on motherfuckers, drag all those bitches across the goal line with you." - (not so) ill-advised strategy
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