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  1. #26
    Join Date
    Nov 2010
    Posts
    770
    Since I can't PM pictures any more and in the interest of helping Alpinord sort out:

    I get the screen above using XFi wireless on iPad

    But I get this on my Mac:
    I'm a ski bum - don't have any idea what a website certificate is....

    Click image for larger version. 

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  2. #27
    Join Date
    Oct 2008
    Location
    off on yet another Tangent
    Posts
    2,776
    I do not get that warning using Safari on my Macbook Pro with security set to look for fraudulent sites .

    Attachment 301651
    Best regards, Terry
    (Direct Contact is best vs PMs)

    SlideWright.com
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  3. #28
    Join Date
    Dec 2003
    Location
    Seattle
    Posts
    30,214
    I'd push your host for more help.
    Quote Originally Posted by Downbound Train View Post
    And there will come a day when our ancestors look back...........

  4. #29
    Join Date
    Jun 2018
    Location
    Portland, OR
    Posts
    643

    SPAM! buy from SlideWright

    It's probably that the web services provider hasn't updated their server for a while. If SlideWrite owns their own server, then they just need to patch the web server to whatever the most current stable release is. If they don't, then they need to ride their ISP to do it. Secure browsing encryption protocols are all pretty vulnerable to exploits, and those have been mitigated by new protocols or new versions of protocols. SSL, and TLS are what they're called. Sometimes you can get around these issues by downgrading your browser to a specific version, but then you set yourself up for personal attack.

    Edit: also, less likely, but there could be nothing wrong with the server version, and it could just be that the admin needs to rebuild and reissue the web server's encryption key. Like it's gone stale (92 days, according to the screenshot). It happens, but usually is a sign of a new server being set up and the admin forgot to finish configuring secure browsing encryption.

  5. #30
    Join Date
    Oct 2008
    Location
    off on yet another Tangent
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    2,776
    Quote Originally Posted by lucknau View Post
    It's probably that the web services provider hasn't updated their server for a while. If SlideWrite owns their own server, then they just need to patch the web server to whatever the most current stable release is. If they don't, then they need to ride their ISP to do it. Secure browsing encryption protocols are all pretty vulnerable to exploits, and those have been mitigated by new protocols or new versions of protocols. SSL, and TLS are what they're called. Sometimes you can get around these issues by downgrading your browser to a specific version, but then you set yourself up for personal attack.

    Edit: also, less likely, but there could be nothing wrong with the server version, and it could just be that the admin needs to rebuild and reissue the web server's encryption key. Like it's gone stale (92 days, according to the screenshot). It happens, but usually is a sign of a new server being set up and the admin forgot to finish configuring secure browsing encryption.
    I sent this to our host and received this response"
    Really, the issue lies with Comcast's poor implementation of their "Protected Browsing" service. No idea how widely used it is, or whether it's opt-in or opt-out, but there's a ton of reports out there of false positives including such upstanding organizations as PayPal being blocked.
    Best regards, Terry
    (Direct Contact is best vs PMs)

    SlideWright.com
    Ski, Snowboard & Bike Tools, Wax and Wares
    Repair, Waxing, Tuning, Mounting Tips & more
    Paste 5% TGR Discount code during checkout: 1121TGR
    BIKE TOOL BLOW OUT!

  6. #31
    Join Date
    Oct 2008
    Location
    off on yet another Tangent
    Posts
    2,776
    Well...a huge surprise is via Twitter, someone at Comcast responded pretty quickly and blew sunshine up my skirt. I can see the net result is no real change unless you know a question I should ask to get more under the hood:

    Me: xFinity/Comcast is hurting our business by incorrectly blocking our site http://slidewright.com. How can we get their security to allow their users to access? There's a ton of reports out there of false positives including other upstanding organizations as PayPal being blocked.
    ComcastCares

    Hey there, I apologize for the frustration. I just checked right now and your site is fully available and looks great I might add! If for some reason it is being blocked, you can follow the instruction in the image you sent to have that changed. Enjoy your day! -AT
    Thanks for the quick reply. I was surprised! It's not me that has the problem. It is others using xFinity that are showing our site as 'fraudulent' or 'suspicious'. Why would it look fine for you and not for others?

    ComcastCares
    With the protected browsing, people can set their settings to various levels of security, with an extremely strict option being available, this will usually show the warning screen for sites that have specific security or firewall settings. There is a lot that goes into how the system determines which sites fall into what parameters. Things that get brought into consideration are, online transactions, web traffic levels, how often the particular user is visiting the site, how they came across it. The stricter the settings the more restrictive it gets. Does that sort of clear the air for you somewhat? -AT

    Me: Thanks for the explanation. It's good to know. The person who alerted me to this characterized himself as 'not a techy'. This, unfortunately is true for a lot of people browsing who have no idea about their setting options or are afraid to 'mess them up'. At least I know, but this action has hurt our business and I'm sure others. Have a nice weekend.
    Best regards, Terry
    (Direct Contact is best vs PMs)

    SlideWright.com
    Ski, Snowboard & Bike Tools, Wax and Wares
    Repair, Waxing, Tuning, Mounting Tips & more
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    BIKE TOOL BLOW OUT!

  7. #32
    Join Date
    Jun 2018
    Location
    Portland, OR
    Posts
    643

    SPAM! buy from SlideWright

    Canít recall ever having a good experience with Comcast. I donít know what to tell you. You might ask Comcast to provide EXACT information on how to avoid being blocked. Pass that along to your provider. If they (your provider) say ďout of my handsĒ, take your business elsewhere. At the very least they can report Comcast to the Better Business Bureau for malicious business practices. Iíve had to do it before and had good results. Itís within their means to create an exception for your website at all security levels.

  8. #33
    Join Date
    Oct 2008
    Location
    off on yet another Tangent
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    2,776
    Thanks. I passed that along to Comcast. Should start a pool on what they will or won't do?

    Quote Originally Posted by lucknau View Post
    Can’t recall ever having a good experience with Comcast. I don’t know what to tell you. You might ask Comcast to provide EXACT information on how to avoid being blocked. Pass that along to your provider. If they (your provider) say “out of my hands”, take your business elsewhere. At the very least they can report Comcast to the Better Business Bureau for malicious business practices. I’ve had to do it before and had good results. It’s within their means to create an exception for your website at all security levels.
    Edit: I'll bet their final response without further action to create exception:

    Thank you for your patience. To disable Protected Browsing on the xFi site, you would go to Network, and there Protected Browsing is available to enable or disable. The following has some useful information: https://comca.st/33SaWW1 Some may have XFi Advanced Security. Please see the following link for how to adjust the XFi Advanced Security setting: https://comca.st/2qWAqTJ -WS
    Last edited by Alpinord; 11-16-2019 at 08:27 AM.
    Best regards, Terry
    (Direct Contact is best vs PMs)

    SlideWright.com
    Ski, Snowboard & Bike Tools, Wax and Wares
    Repair, Waxing, Tuning, Mounting Tips & more
    Paste 5% TGR Discount code during checkout: 1121TGR
    BIKE TOOL BLOW OUT!

  9. #34
    Join Date
    Dec 2004
    Location
    Simi Valley, CA
    Posts
    5,340
    Anyone know if there's a Cyber Monday code?

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