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Thread: Santa Cruz

  1. #1
    Join Date
    Dec 2002
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    Santa Cruz

    Decided to test their frame warranty because of a cosmetic issue and much to my surprise they're sending me a new frame. The clear coat (or whatever it is) is peeling off from sweat I believe.

    I was honestly feeling like they'd just say put a sticker over it and here's a tee shirt for your troubles, but no...new frame shipping out. They don't have the black, so Banana Slug yellow it is.

  2. #2
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    Nov 2005
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    That's a lot of fucking sweat, my man.


  3. #3
    Join Date
    Nov 2008
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    5,401
    My friend's son tore the fork out the front of the head tube on his carbon Hightower. He sent pics and they are sending a new frame, shock, and fork.

    Makes me curious if there was something wrong with a batch of carbon they built out with.

  4. #4
    Join Date
    Dec 2006
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    Your sweat is so toxic it eats paint? Fuck man, even I don't drink that much.
    Quote Originally Posted by Norseman View Post
    All ye punterz! Leave thine stupid heavy skis in the past, or at least in the resort category, for the age of lightweight pussy sticks is upon us! Behold! Keep up with the randocommandos on their carbon blades of shortness! Break thine tibias into spiral splinters with pintech extravagance!

  5. #5
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    Quote Originally Posted by Peruvian View Post
    My friend's son tore the fork out the front of the head tube on his carbon Hightower.

    sweet!

    Got any pics?
    Besides the comet that killed the dinosaurs nothing has destroyed a species faster than entitled white people.-ajp

  6. #6
    Join Date
    Sep 2007
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    2,489
    Randomly, I have that same thing happening on my v1 tallboy. Didn't notice it until this year. I'm the second owner, though, so no warranty for me.

    Sent from my SM-N970U using Tapatalk

  7. #7
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    Quote Originally Posted by sethschmautz View Post
    Randomly, I have that same thing happening on my v1 tallboy. Didn't notice it until this year. I'm the second owner, though, so no warranty for me.

    Sent from my SM-N970U using Tapatalk
    Yeah, my bud has a tallboy and the whole top tube is flaked off. He had put a sticker on it previously so he kinda felt like it was his fault...but it wasn't.

    And yeah, my sweat is good ole NE IPA's...high-test!

    I might just turn around a sell it off now with a brand new frame. This certainly has made me a fan of SC. Every company has its issues, but these guys are standing behind it...which is nice.

  8. #8
    Join Date
    Dec 2008
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    You'll love replacement banana slug yellow

  9. #9
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    Jul 2005
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    North Tahoe
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    Question - did you have to send that in to them for them to decide on it?

    Or did you send them pics, etc?

    got the same issue, but don't want to send my frame in until winter ha ha.

  10. #10
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    Quote Originally Posted by guermo View Post
    Question - did you have to send that in to them for them to decide on it?

    Or did you send them pics, etc?

    got the same issue, but don't want to send my frame in until winter ha ha.
    Filled out the warranty claim online and attached pics.

    They are sending the frame out and then I'll swap all the parts over. There is no real downtime without a bike. Just the breakdown and rebuild of new frame. It's almost not worth doing for cosmetic issues maybe. I was concerned with resale value as I might be moving on soon.

  11. #11
    Join Date
    Mar 2008
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    Quote Originally Posted by RootSkier View Post
    That's a lot of fucking sweat, my man.

    I swear I never touched his bike!

  12. #12
    Join Date
    Feb 2014
    Posts
    476
    Santa Cruz's warranty dept is awesome. I had the dropout mount separate on my '17 Chameleon, they offered to replace it for shipping cost, and gave me the option to upgrade to the carbon model for a very low price.

  13. #13
    Join Date
    Jan 2017
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    Can/USA
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    That's great to see! I think the yellow is better anyways! I assume you are the original owner? I've heard they are good with even 2nd owners and offer crash replacement...

  14. #14
    Join Date
    Sep 2018
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    784
    Quote Originally Posted by Sandbox View Post
    That's great to see! I think the yellow is better anyways! I assume you are the original owner? I've heard they are good with even 2nd owners and offer crash replacement...
    They've taken care of me a couple of times, once with a Blur and once with a Stigmata road bike with switchable dropouts (now that's a cool bike. Unlike the new ones, this one could switch between vertical road and horizontal fixie dropouts.)

    Great company, will always recommend. We have 4 of their bikes in the garage right now.

  15. #15
    Join Date
    Jul 2005
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    972
    Quote Originally Posted by jackstraw View Post
    Filled out the warranty claim online and attached pics.

    They are sending the frame out and then I'll swap all the parts over. There is no real downtime without a bike. Just the breakdown and rebuild of new frame. It's almost not worth doing for cosmetic issues maybe. I was concerned with resale value as I might be moving on soon.
    That's interesting as I had the same issue and they wouldn't send me the new/replacement front triangle until I sent them a picture of my old front triangle with the bottom bracket cut out. Once I sent them the picture they had the new frame in the mail the next day. Could have been that my frame was a bit older (6 yrs since purchase) and at that point they only had a 5 year warranty on the frame (now lifetime) but since they had a replacement frame in the same size they were happy to help me out.

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