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Thread: Santa Cruz

  1. #1
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    Santa Cruz

    Decided to test their frame warranty because of a cosmetic issue and much to my surprise they're sending me a new frame. The clear coat (or whatever it is) is peeling off from sweat I believe.

    I was honestly feeling like they'd just say put a sticker over it and here's a tee shirt for your troubles, but no...new frame shipping out. They don't have the black, so Banana Slug yellow it is.

  2. #2
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    That's a lot of fucking sweat, my man.


  3. #3
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    Nov 2008
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    My friend's son tore the fork out the front of the head tube on his carbon Hightower. He sent pics and they are sending a new frame, shock, and fork.

    Makes me curious if there was something wrong with a batch of carbon they built out with.

  4. #4
    Join Date
    Dec 2006
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    Your sweat is so toxic it eats paint? Fuck man, even I don't drink that much.
    Quote Originally Posted by Norseman View Post
    All ye punterz! Leave thine stupid heavy skis in the past, or at least in the resort category, for the age of lightweight pussy sticks is upon us! Behold! Keep up with the randocommandos on their carbon blades of shortness! Break thine tibias into spiral splinters with pintech extravagance!

  5. #5
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    Quote Originally Posted by Peruvian View Post
    My friend's son tore the fork out the front of the head tube on his carbon Hightower.

    sweet!

    Got any pics?
    Besides the comet that killed the dinosaurs nothing has destroyed a species faster than entitled white people.-ajp

  6. #6
    Join Date
    Sep 2007
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    Randomly, I have that same thing happening on my v1 tallboy. Didn't notice it until this year. I'm the second owner, though, so no warranty for me.

    Sent from my SM-N970U using Tapatalk

  7. #7
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    Quote Originally Posted by sethschmautz View Post
    Randomly, I have that same thing happening on my v1 tallboy. Didn't notice it until this year. I'm the second owner, though, so no warranty for me.

    Sent from my SM-N970U using Tapatalk
    Yeah, my bud has a tallboy and the whole top tube is flaked off. He had put a sticker on it previously so he kinda felt like it was his fault...but it wasn't.

    And yeah, my sweat is good ole NE IPA's...high-test!

    I might just turn around a sell it off now with a brand new frame. This certainly has made me a fan of SC. Every company has its issues, but these guys are standing behind it...which is nice.

  8. #8
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    Dec 2008
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    You'll love replacement banana slug yellow

  9. #9
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    Jul 2005
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    North Tahoe
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    Question - did you have to send that in to them for them to decide on it?

    Or did you send them pics, etc?

    got the same issue, but don't want to send my frame in until winter ha ha.

  10. #10
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    Quote Originally Posted by guermo View Post
    Question - did you have to send that in to them for them to decide on it?

    Or did you send them pics, etc?

    got the same issue, but don't want to send my frame in until winter ha ha.
    Filled out the warranty claim online and attached pics.

    They are sending the frame out and then I'll swap all the parts over. There is no real downtime without a bike. Just the breakdown and rebuild of new frame. It's almost not worth doing for cosmetic issues maybe. I was concerned with resale value as I might be moving on soon.

  11. #11
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    Mar 2008
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    Quote Originally Posted by RootSkier View Post
    That's a lot of fucking sweat, my man.

    I swear I never touched his bike!

  12. #12
    Join Date
    Feb 2014
    Posts
    500
    Santa Cruz's warranty dept is awesome. I had the dropout mount separate on my '17 Chameleon, they offered to replace it for shipping cost, and gave me the option to upgrade to the carbon model for a very low price.

  13. #13
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    Jan 2017
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    That's great to see! I think the yellow is better anyways! I assume you are the original owner? I've heard they are good with even 2nd owners and offer crash replacement...

  14. #14
    Join Date
    Sep 2018
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    Quote Originally Posted by Sandbox View Post
    That's great to see! I think the yellow is better anyways! I assume you are the original owner? I've heard they are good with even 2nd owners and offer crash replacement...
    They've taken care of me a couple of times, once with a Blur and once with a Stigmata road bike with switchable dropouts (now that's a cool bike. Unlike the new ones, this one could switch between vertical road and horizontal fixie dropouts.)

    Great company, will always recommend. We have 4 of their bikes in the garage right now.

  15. #15
    Join Date
    Jul 2005
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    998
    Quote Originally Posted by jackstraw View Post
    Filled out the warranty claim online and attached pics.

    They are sending the frame out and then I'll swap all the parts over. There is no real downtime without a bike. Just the breakdown and rebuild of new frame. It's almost not worth doing for cosmetic issues maybe. I was concerned with resale value as I might be moving on soon.
    That's interesting as I had the same issue and they wouldn't send me the new/replacement front triangle until I sent them a picture of my old front triangle with the bottom bracket cut out. Once I sent them the picture they had the new frame in the mail the next day. Could have been that my frame was a bit older (6 yrs since purchase) and at that point they only had a 5 year warranty on the frame (now lifetime) but since they had a replacement frame in the same size they were happy to help me out.

  16. #16
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    Took it for a short rip with the dogs and the new frame and tune-build rides tight! So nice...

  17. #17
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    Mar 2008
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    and that yellow is tight!

    Great example of keeping your customers happy.

  18. #18
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    Worst color ever, woof.
    crab in my shoe mouth

  19. #19
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    Quote Originally Posted by buttahflake View Post
    Worst color ever, woof.
    Ha! The color is growing on me, but at least it's a mtn bike, not some weenie thing with dropped bars right?

  20. #20
    Join Date
    Sep 2018
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    897
    Love the yellow. Needs light blue grips to match the decals.


    Sent from my iPhone using TGR Forums

  21. #21
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    Quote Originally Posted by jackstraw View Post
    Ha! The color is growing on me, but at least it's a mtn bike, not some weenie thing with dropped bars right?
    But drop bar bikes are so sexy

    Click image for larger version. 

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    Unlike a yellow "Ferrari"

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    www.apriliaforum.com

    "If the road You followed brought you to this,of what use was the road"?

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  22. #22
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    When you're over the hill in need of little blue pills is that when one begins to refer to a bicycle or car as "sexy"?

    I can only relate to definition (1) or (A) when using that term. So yeah, you've lost me. Do you want to fuck your bike?

  23. #23
    Join Date
    Dec 2011
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    4,941
    Don't eat yellow snow.
    Quote Originally Posted by XXX-er View Post
    the situation strikes me as WAY too much drama at this point

  24. #24
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    Dec 2002
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    Anybody want to buy a Yellow SC Hightower? Brand new frame!

  25. #25
    Join Date
    Jan 2006
    Location
    Carbondale
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    10,425
    Well the darndest thing... My top tube paint is starting to look like it's delaminating...

    Now I have to find my receipt and go down the warranty road.... I sweat a lot, but am pretty good about wiping down/washing this bike, so I'm a little surprised.

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