TNF Warranty Question

[skideeppow]

So I sent back a Patrol Back and TNF got it on the 6th. I received an email this AM saying they just received and checked this item in and it would be another 8 weeks to get it turned around. That is almost 3 months from the time of receipt.

Anyone else have this kind of wait time for a warranty issue?

[XXX-er]

I seem to remember the zipper on an Arcterxy beta shell taking close to 6 weeks after i dropped it off at the head orifice in north van

[waxman]

yep, sounds about right, depending on their repair center or what's in stock to replace it if that's the plan

[Cruiser]

Been a while but my tnf warranty work took forever. They got me hooked up though. Just not a quick process...

[doebedoe]

They've got more teams doing product placement on wikipedia than they do in warranty department these days... https://wikimediafoundation.org/2019...ing-wikipedia/

[hutash]

just dropped off patagucci pants for a warranty issue. Told 8weeks for a repair, but if I wait it wont take as long. WTF???

I was a little surprised that they didnt replace them, after all they were less then a year old. I wasnt given an option, nor did I ask because I would rather they be repaired (all part of Yvon's repair not replace mantra.)

[old goat]

I had a warranty issue with Mountain Hardwear. I heard from them pretty quickly after they got my tent but it took about 6 weeks for them to replace the zipper and get it back to me. Another time with MH it took months but only because I chose to wait for a new model that was coming out.

[lifelinksplit]

BUT PEOPLE ARE DYING ON EVEREST!!!

[bodywhomper]

I just called tnf warranty today. They’ve had my tent for over 3 months. They told me that I should receive it in the next 2 weeks. Repairs were made last week, and it’s in the queue for final qa/qc. The tent is over 35 years old. All zippers were replaced on the tent body. Fnka!

[mooseknuckles]

Sent my TNF ABS vest in for zipper repair in early April '19. On 4/27/19 I received an email that they received my item. No email of plan of action and out of nowhere a large box showed up today. TNF replaced the vest with a new vest AND as a bonus included a canister with trigger/handle (I did not send in my canister & handle). When I spoke to a rep on the phone prior to mailing it in, they were not familiar with the product at all. Very impressed with the replacement by TNF!