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  1. #1
    Join Date
    Jan 2018
    Location
    Inland NW
    Posts
    47

    Saga not sending orders?!?

    Seems like a lot of people, including myself, seem to be having an issue with Saga. I ordered some bibs close to a month ago and havenít received any sort of confirmation or shipping notice. Iíve called, Iíve emailed, Iíve PMíd on Facebook, and still havenít heard a thing. Hoping someone here maybe has some insider info, cause theyíre customer service is sucking. I know they had issues with the stock after being robbed, but itís been 2 years and this product has been in stock all season. So Saga, let the people know whatís up!


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  2. #2
    Join Date
    Mar 2015
    Posts
    193
    Uh-Oh, That is never a good sign for a company. My guess is they are using a third party for shipping and that order might have fallen through the cracks

  3. #3
    Join Date
    Aug 2011
    Location
    Der Town
    Posts
    6,443
    Newschoolers might be better resource.

  4. #4
    Join Date
    Dec 2010
    Posts
    825
    IME it is a little difficult to reach customer service at this time of they year. You do kinda have to realize they are small shop, with a very particular niche so things can and do fall through the cracks. Anytime this has happened to me, i just kept emailing in the same chain of emails and was eventually responded to in a couple weeks, and was given some free swag, or discounts for my trouble. I dont know, but i imagine that this is the time of year they are finalizing next years product and visiting suppliers and the overseas sweatshops that will be producing the product so they are probably very busy.

    They, and consequently their preorder customers got screwed this year with their product being held in Chinese ports for a few months due to Donny throwing a tantrum. But even though it was out of their control they gave everyone whose order was delayed a $50 credit toward a future purchase.

    Just keep sending "Has my order gone through?" in the email chain, and they will respond. Saga has never been shady, and i doubt they will start now.

  5. #5
    Join Date
    Oct 2008
    Location
    Vernon BC
    Posts
    1,675
    Oh no. What are we going to do?

    I mean, bro... the Chile/Argentina snow season is fast approaching and I just don't look fresh enough / thugg enough


    ... said no one on TGR ever.
    "Its not the arrow, its the Indian" - M.Pinto

  6. #6
    Join Date
    Dec 2010
    Posts
    825
    Quote Originally Posted by cmcrawfo View Post
    Oh no. What are we going to do?

    I mean, bro... the Chile/Argentina snow season is fast approaching and I just don't look fresh enough / thugg enough


    ... said no one on TGR ever.
    Meh, as a tall lanky dude they are one of the only companies producing outerwear that fits well, is technical (20k/20k) and is affordable. A smaller company making quality product for affordable prices, owned by snow riders for "core" snow riders is something im happy to support.

  7. #7
    Join Date
    Jul 2004
    Location
    There's no 666 in Outer Space
    Posts
    666
    Quote Originally Posted by cmcrawfo View Post
    Oh no. What are we going to do?

    I mean, bro... the Chile/Argentina snow season is fast approaching and I just don't look fresh enough / thugg enough


    ... said no one on TGR ever.
    Classic 'maggot' virtue signalling. You're not original. You play into an identity just like everyone else.

  8. #8
    Join Date
    Sep 2005
    Location
    Fresh Lake City
    Posts
    3,294
    dispute the credit card charge with your cc company. get refunded, or possibly get Saga to act. go buy ski outerwear from someone else. problem solved.

  9. #9
    Join Date
    Oct 2008
    Location
    Vernon BC
    Posts
    1,675
    Quote Originally Posted by Kirby View Post
    Classic 'maggot' virtue signalling. You're not original. You play into an identity just like everyone else.
    Are new here? this is the cycle.

    Get in line or GTFO.
    "Its not the arrow, its the Indian" - M.Pinto

  10. #10
    Join Date
    Sep 2005
    Location
    Fresh Lake City
    Posts
    3,294
    Quote Originally Posted by californiagrown View Post
    Meh, as a tall lanky dude they are one of the only companies producing outerwear that fits well, is technical (20k/20k) and is affordable.
    I'll give Saga this, they make the best tall Ts in the ski industry.

  11. #11
    Join Date
    Dec 2010
    Posts
    825
    Quote Originally Posted by BRUTAH View Post
    I'll give Saga this, they make the best tall Ts in the ski industry.
    nuthing breathes better than cotton. The fabric of our lives.

  12. #12
    Join Date
    Jan 2018
    Location
    Inland NW
    Posts
    47

    Saga not sending orders?!?

    Iím just trying to get them to do something because Like I said before, ďIíve called, emailed, and PMíd on FacebookĒ. I want the gear, but the customer service is ridiculous. Even if a company is moving or going through tough times they should still keep the consumer happy to stay above water. Thanks for all the obvious ways out, letís not hold the company accountable for their own policies listed on the web site or not doing their part of a transaction, cause me sending money for shipping and gear without receiving shit is super cool

  13. #13
    Join Date
    Nov 2004
    Location
    YetiMan
    Posts
    10,789
    They're probably waiting to get to the pants until they're done touring.


    Don't try to stop them now.
    Tonight they're on the loose!

    No one can tell them how.
    Tonight they're on the loose!

    doesn't really seem like a good customer service attitude, but hey...

  14. #14
    Join Date
    Nov 2004
    Location
    YetiMan
    Posts
    10,789
    On the other hand, I wouldn't have expected them to be late...



    On yet another hand entirely, apparently their lead singer (probably the CEO) also played for the Calgary Flames....so, that's a lot going on, between Flames practices and shipping pants and being on the loose and shit.

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  15. #15
    Join Date
    Nov 2005
    Posts
    2,837
    ^ That would be the gripping hand.

  16. #16
    Join Date
    Nov 2004
    Location
    YetiMan
    Posts
    10,789
    Well, apparently I’ve poisoned yet another thread into oblivion with my rapier wit.

  17. #17
    Join Date
    Sep 2009
    Posts
    1,470
    This is quite the saga.


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