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  1. #101
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    Quote Originally Posted by hafjell View Post
    They're sending me replacements in time for the weekend. Super easy. When I asked, they cut me off with a yes.
    Going with the Ion LTs, but wish I had a bigger war chest to run two skis and two different bindings as I'd like to try the Zeds properly installed.
    It sounds like your situation turned out to be very positive. Props to G3 with providing what sounds like excellent customer service. You totally handled it the right way.....

    I’m glad it worked for you....nothing sucks more than buying something new and it not “working”....let alone blow up right under your feet.

  2. #102
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    Mar 2012
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    Ya, no doubt they are hoping that this is some really odd set of circumstances and that no more will blow apart like that regardless of how they were installed. It could even be something as weird as them getting freight damaged with tiny cracks that the tech didn't see when installing them. If it isn't something like that then it's going to be big trouble for the vendor and all who are using them. Now we wait and see with fingers crossed hoping nobody else has a similar problem.. and especially with all the parts properly installed.
    Go that way really REALLY fast. If something gets in your way, TURN!

  3. #103
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    Sep 2016
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    NH
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    Quote Originally Posted by BC. View Post
    It sounds like your situation turned out to be very positive. Props to G3 with providing what sounds like excellent customer service. You totally handled it the right way.....

    I’m glad it worked for you....nothing sucks more than buying something new and it not “working”....let alone blow up right under your feet.
    Thanks. And thanks to everybody who helped me sort this out.
    I just hung up the phone after another call from G3. I made a small error in an email, and they called to clarify. Crazily thorough customer service.

  4. #104
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    Mar 2008
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    After the preliminary drama post (which is unusual/strange) the new product failure post is up on the webz with a whole series of great pictures, exactly 6:10 later somebody from G3 is on the job

    It all seems kind of wierd cuz when does this ever happen in real life ?

    I'm thinking some friend-of-G3 seen the post, gave them a heads up, they wisely jumped on it, did some good damage control

    A real conspiracy theorist ( pretty much any american ) might say it was a setup

    but in any case I don't think this is how G3 takes care of warranties on a day2day basis eh ?
    Lee Lau - xxx-er is the laziest Asian canuck I know

  5. #105
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    Mar 2008
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    [a] Van [down by the river]
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    I've only had good experiences with G3 in every regard. Orders/warranties/returns.

  6. #106
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    Aug 2018
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    6
    Quote Originally Posted by XXX-er View Post
    After the preliminary drama post (which is unusual/strange) the new product failure post is up on the webz with a whole series of great pictures, exactly 6:10 later somebody from G3 is on the job

    It all seems kind of wierd cuz when does this ever happen in real life ?

    I'm thinking some friend-of-G3 seen the post, gave them a heads up, they wisely jumped on it, did some good damage control

    A real conspiracy theorist ( pretty much any american ) might say it was a setup

    but in any case I don't think this is how G3 takes care of warranties on a day2day basis eh ?
    It's not surprising that a company would super responsive to a catastrophic failure for a highly anticipated first-year product, especially when the failure has been reported on social media. For a more mundane warranty issue, yeah, I doubt you'd get a direct line to the G3 engineers on the same day.

  7. #107
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    Jan 2017
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    Quote Originally Posted by XXX-er View Post

    A real conspiracy theorist ( pretty much any american ) might say it was a setup
    you overconspired here I think. Negative impact is a lot bigger. At the end of the day people don't want amazing CS, they just want to have a reliable product that will last as long as possible

  8. #108
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    Feb 2010
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    The Chicken Coop, Seattle
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    I waffled back and forth about getting zeds instead of vipecs for longer missions.

    Gonna stick with vipecs for now til there is more beta available. Appreciate G3’s prompt response, though.
    wait!!!! waitwaitwaitwaitwaitwaitwaitwait...Wait!
    Zoolander wasn't a documentary?

  9. #109
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    Jun 2006
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    Couloirfornia
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    Interesting issue.

    This reminds me of older Dynafit Verticals where, if you removed the brakes and ran them brakeless, the tab that supported your heel in the flat touring position could break off if you stomped too hard because it was no longer supported from below. Common failure mode and happened to one of mine (still have them on rock skis). But it didn't really make any difference one way or the other and they still skied and toured fine.
    Quote Originally Posted by Ernest_Hemingway View Post
    I realize there is not much hope for a bullfighting forum. I understand that most of you would prefer to discuss the ingredients of jacket fabrics than the ingredients of a brave man. I know nothing of the former. But the latter is made of courage, and skill, and grace in the presence of the possibility of death. If someone could make a jacket of those three things it would no doubt be the most popular and prized item in all of your closets.

  10. #110
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    Dec 2004
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    Don't buy the stomp pad theory, for a stomp pad to work the boot heel has to be right on it (which would require some fine adjustment), or the pins have to have a lot of vertical play (or housing flex), which new Zeds would not have.

    Big fan of G3 though, really like their stuff.

  11. #111
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    Mar 2008
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    Quote Originally Posted by HukuTa_KydecHuk View Post
    you overconspired here I think. Negative impact is a lot bigger. At the end of the day people don't want amazing CS, they just want to have a reliable product that will last as long as possible
    well probably which is why I said probably some friend-of-G3 gave them the headsup and they acted quick, but look at all the people who have developed a mancrush on G3 as a result of reading about a pretty bad double breakage ?

    Yeah I don't want to use the amazing customer service so I try to pass on stuff that doesn't look like a good idea, the zed did not excite me and so I'm still waiting to see if that guide who broke 6 RAD1's peels the top off his new ZEDS


    overconspired eh? a good example of an overconspiracy would be Santa, some fat guy who slides down millions of chimneys, BUT on less evidence how many millions of americans don't think man walked on the moon OR that the world trade center fell because the CIA planted dynamite so america could go and kill brown people ...
    Lee Lau - xxx-er is the laziest Asian canuck I know

  12. #112
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    Quote Originally Posted by XXX-er View Post
    well probably which is why I said probably some friend-of-G3 gave them the headsup and they acted quick, but look at all the people who have developed a mancrush on G3 as a result of reading about a pretty bad double breakage .
    Or, perhaps they knew there might be a problem with these products out in the wild and have a marketing coordinator/social media manager doing searches a couple times a week with key words G3 and broken or failure.. maybe even ramped up that activity when OP contacted them so they were ready to respond to these threads proactively. Even if there isn't a pervasive problem, it is probably good practice to have a couple staff members doing google searches for their product names with common complaint words to keep ahead of this stuff.
    Go that way really REALLY fast. If something gets in your way, TURN!

  13. #113
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    Sep 2011
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    405
    I am thinking if my role in a company was “social media manager” or some such thing - i would have the google alerts set on high.

  14. #114
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    Quote Originally Posted by 1000-oaks View Post
    Don't buy the stomp pad theory, for a stomp pad to work the boot heel has to be right on it (which would require some fine adjustment), or the pins have to have a lot of vertical play (or housing flex), which new Zeds would not have.

    Big fan of G3 though, really like their stuff.
    https://www.wildsnow.com/25455/zed-g...-2/#more-25455

    me neither, Lou has some good picts towards the bottom of this artical which give you a very clear idea of how the heelpiece goes together and so if i am reading what Lou sez correctly the boot NEVER touches the stomp pad not while skiiing or while touring ??

    " In alpine mode, the pad is ~5 millimeters below your boot heel and presumably supports it when you do something forcefull that causes the binding heel to bend and deflect. During normal skiing, with most tech bindings you want your boot suspended between toe and heel, touching nowhere else. I’m finding it hard to imagine the binding deflecting enough to drop the boot heel 5 mm, but stranger things have happened in Canada. "

    https://www.wildsnow.com/23680/g3-ze...view-look-new/

    an earlier artical on how all the pieces go together, I must have glanced it and at the time was merely put off by the screws holding it all togetehr and didnt notice it was all plastic
    Lee Lau - xxx-er is the laziest Asian canuck I know

  15. #115
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    Feb 2010
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    north aspect
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    Quote Originally Posted by XXX-er View Post
    well probably which is why I said probably some friend-of-G3 gave them the headsup and they acted quick, but look at all the people who have developed a mancrush on G3 as a result of reading about a pretty bad double breakage ?

    Yeah I don't want to use the amazing customer service so I try to pass on stuff that doesn't look like a good idea, the zed did not excite me and so I'm still waiting to see if that guide who broke 6 RAD1's peels the top off his new ZEDS


    overconspired eh? a good example of an overconspiracy would be Santa, some fat guy who slides down millions of chimneys, BUT on less evidence how many millions of americans don't think man walked on the moon OR that the world trade center fell because the CIA planted dynamite so america could go and kill brown people ...
    take it to polyasshat and you’ll find an audience
    bF
    Alpental Indigenous

  16. #116
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    was it over when the germans bombed pearl harbor ?
    Lee Lau - xxx-er is the laziest Asian canuck I know

  17. #117
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    Jul 2005
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    Germans?


    Sent from my iPhone using TGR Forums

  18. #118
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    Sep 2014
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    Quote Originally Posted by SumJongGuy View Post
    Or, perhaps they knew there might be a problem with these products out in the wild and have a marketing coordinator/social media manager doing searches a couple times a week with key words G3 and broken or failure.. maybe even ramped up that activity when OP contacted them so they were ready to respond to these threads proactively. Even if there isn't a pervasive problem, it is probably good practice to have a couple staff members doing google searches for their product names with common complaint words to keep ahead of this stuff.
    No need 4 humans....A.I. and Algos and those bot things?
    What if the hokey pokey really is what it's all about?

  19. #119
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    Sep 2014
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    Quote Originally Posted by XXX-er View Post
    ...the zed did not excite me...
    From a general heelpiece design concept perspective, I am pretty intrigued by the ZED's heel. Toepiece? ho hum. Time will tell, but the larger diameter turret, kinda wide-ish stance mount plate and zero gap heelpiece/boot interface provide, hypothetically, a heel with a better lateral power transmission compared to other pure tech heels on the market.

    Also, I have a mod idea involving a direct underside of boot shell heel area plastic/stomp plate contact power transmission enhancement....that in mind's eye, would work really well with the ZED.

    Hope it's just a defective plastics composition issue and that it gets resolved quickly.

    On the note of G3's warranty program; I've had issues with a few products over the past dozen or so years and they've always been great to deal with. Good tech chats on the phone with c.s., a few chats with engineers and I've always been satisfied with the end results.
    What if the hokey pokey really is what it's all about?

  20. #120
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    I swear on my glass eye,

  21. #121
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    Quote Originally Posted by swissiphic View Post
    No need 4 humans....A.I. and Algos and those bot things?
    Still need a human to sort out real customer issues from trolls and other crap. I spent the past decade working for one of the largest global networking equipment, services, and software companies on the planet.... in the business intelligence, strategy, and planning organization, services and software products. Most of the real world deployed AI right now is being used in call center routing stuff. A small to mid sized ski gear player like G3 might have their web providers pulling the analytics and search algo data but not on the level we're talking about here.
    Go that way really REALLY fast. If something gets in your way, TURN!

  22. #122
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    Sep 2014
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    Quote Originally Posted by SumJongGuy View Post
    Still need a human to sort out real customer issues from trolls and other crap. I spent the past decade working for one of the largest global networking equipment, services, and software companies on the planet.... in the business intelligence, strategy, and planning organization, services and software products. Most of the real world deployed AI right now is being used in call center routing stuff. A small to mid sized ski gear player like G3 might have their web providers pulling the analytics and search algo data but not on the level we're talking about here.
    Roger that. I've been schooled.
    What if the hokey pokey really is what it's all about?

  23. #123
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    Quote Originally Posted by swissiphic View Post
    Roger that. I've been schooled.
    The google alerts are pretty useful easy though..
    Go that way really REALLY fast. If something gets in your way, TURN!

  24. #124
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    Jan 2014
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    Gaperville, CO
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    Quote Originally Posted by SumJongGuy View Post
    Still need a human to sort out real customer issues from trolls and other crap. I spent the past decade working for one of the largest global networking equipment, services, and software companies on the planet.... in the business intelligence, strategy, and planning organization, services and software products. Most of the real world deployed AI right now is being used in call center routing stuff. A small to mid sized ski gear player like G3 might have their web providers pulling the analytics and search algo data but not on the level we're talking about here.
    While I respect your experience -- as someone who works for an organization with relatively small IT resources, the analytics and search algos being discussed here are the sorts of things we have implemented. Basic AI functionality is packaged into all kinds of tools these days -- it's very easy to add such alerts to our social media team of one, and to provide light-AI chat bots to help customers. We rolled out such AI-chat bot services with one of our online hotlines and reduced needed human time by over 30% with similar efficacy rates. And I work for state government in human services -- not exactly high end tech shit. No reason G3 couldn't buy and configure similar software -- it's not that expensive on a small scale these days.

    My better half is also a comp sci grad student working in AI/ML . She has helped implement AI in 3 companies over the past 3 years to make ends meet as a grad student. The idea that AI is so confined just doesn't jive with my experience. Unless you're using a very particular definition.

  25. #125
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    Mar 2008
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    Quote Originally Posted by mtnwriter View Post
    Germans? s
    https://www.youtube.com/watch?v=V8lT1o0sDwI

    yeah you fucking mo-ron dentists
    Lee Lau - xxx-er is the laziest Asian canuck I know

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