Brand New Gear Failure

[hafjell]

Without naming the manufacturer, I had two pieces of brand new equipment irrevocably fail today in the backcountry. The shop is offering to investigate, but the more I think about it, the more I think a refund is in order.
Am I out of line in not wanting a replacement? Had I been in higher consequence terrain the results could have been fatal.
Don’t want to flame them online; just want my money back and I’ll go with another company without naming names. Unreasonable?

[I've seen black diamonds!]

Why would you not name names? I don't want to ski that shit.

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[galibier_numero_un]

Maybe we can play 20 questions.

I'll start ... is it something other than a binding starting with the letter "M"?

In all seriousness, I respect that the OP recognizes that this might be an isolated failure, in spite of him not wanting to risk accepting a replacement.

... Thom

[BC.]

Let’s all guess...

Here’s mine.....

your new Salomon Shifts...

[Woolly the Mammoth]

My guess is that is was your butthurt bindings. Wrong forum and go fuck yourself Jong.

[reckless toboggan]

I'm betting:
Zero G Pro Tour
G3 Zed

[El Chupacabra]

I hate it when my Cat Trax fall off too. But I've never demanded a refund because of it.

[reckless toboggan]

[hafjell]

or use the fuckin correct forum tech talk jong

Happy to. As the question wasn’t about a specific piece of gear, but more about what I should expect from the retailer and the manufacturer after their gear exploded after five minutes of use, I thought it pretty General.
Question stands to the folks who own or work in shops or for manufacturers: can I walk away with a refund? Could I ask for replacement with a different model? A different brand? Am I stuck waiting for them to replace the exact same defective piece and counting the seconds until it breaks.

[El Chupacabra]

Gonna need some more info here.

Were you using a size small Cat Trax on a mondo 29.5 boot? That's a recipe for destruction.

[BC.]

My shop would always take it back and get it warrantied/replaced if you wanted to give the brand a second chance. If not, you would just get store credit....which would allow you to do whatever you wanted, but only with something from the shop.

My second guess.....your hands got cold...you want to return your 200.00 Hestras.

[El Chupacabra]

My second guess: Sybian electrical short?

[hafjell]

My shop would always take it back and get it warrantied/replaced if you wanted to give the brand a second chance. If not, you would just get store credit....which would allow you to do whatever you wanted, but only with something from the shop.

My second guess.....your hands got cold...you want to return your 200.00 Hestras.

Good perspective. Thanks. How much of a hassle is it for the retailer to offer store credit? Wish it was the Hestras.

[Doremite]

Same manufacturer? Two pieces?

[SkiLyft]

Haha OP is reading the Shift Thread. It’s totally the shift!


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[Doremite]

Both of them??!!

[stuckathuntermtn]

Is it a first year product?
Come on, just say what they are.
Wooly Mammoth, I lol'd. Thank you.

[hafjell]

Both of them??!!

Yes.


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[SkiLyft]

Are we playing 20 questions or what? Are they blue?

Cuz if they are blue you should have got the red ones.

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[BC.]

Not sure, I’m in the back turning screws......I avoid going out on the floor and dealing with the masses. We warranty stuff pretty easily....not often, but when we do...it’s for real reasons. I’m the one who usually confirms degree of brokenness.....We also have good relationships with the reps.

Almost all returns whether it be soft or hard goods get store credit....so I would assume it’s a pretty easy process that most shops do.

[californiagrown]

Without naming the manufacturer. Had I been in higher consequence terrain the results could have been fatal.

Why would you not name names? I don't want to ski that shit.

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Seriously! WTF, why is OP ok with letting other mags use the same deathtrap equipment in serious terrain? Just fucking name the equipment so we can make sure to pay extra attention to it to make sure its not cracked and is working properly.

[hafjell]

Not sure, I’m in the back turning screws......I avoid going out on the floor and dealing with the masses. We warranty stuff pretty easily....not often, but when we do...it’s for real reasons. I’m the one who usually confirms degree of brokenness.....We also have good relationships with the reps.

Almost all returns whether it be soft or hard goods get store credit....so I would assume it’s a pretty easy process that most shops do.

Thanks. Expecting this one will be a lay up. Good to know that an outright refund probably isn’t happening but credit is reasonable. Appreciate the detail.

[hafjell]

Haha OP is reading the Shift Thread. It’s totally the shift!

Nope.

[El Chupacabra]

Sybian it is then.

[BC.]

Haha OP is reading the Shift Thread. It’s totally the shift!


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If it turns out it’s the Shifts..and I guessed first.....my prize should be his broken Shift bindings!