Another Automotive Question

**twodogs** · 07-07-2018, 01:19 PM

GF went to get one of her free oil changes on her one year old truck. Purchase, not a lease, thinking long term.

Drove away from the dealership, about 6-8 miles out of town. Got to town and drove around a bit waiting for an appointment. Getting nails done, blah blah blah.

Truck chimes in: oil level low, "add oil".

She called the dealership and they came down and guaranteed it wouldn't leak any more oil. A little late for a year old $40,000 truck.

So she gets her nails done and comes home and I check the oil and it's in the hash of the bottom of operating range.

I'm fucking pissed, and now she is too. What say the collective? I think they should buy the truck back and offer a deal on something new. They sent this truck out without a drain plug, or oil filter, or filler cap, on a motor with only 20,000 miles on it. And once again, this is a purchase, not a lease.

Numerous calls have been made. Being a Saturday no managers have been available. My father was aggro about things like this, so I am inclined to be the same. A motor with only 20,000 miles should not be driven a single mile, let alone 10+ with a quart or two of oil in an engine that takes 5.5.

**twodogs** · 07-07-2018, 01:35 PM

Domestic. GMC Canyon All Terrain.

**MultiVerse** · 07-07-2018, 01:44 PM

Originally Posted by twodogs

They sent this truck out without a drain plug, or oil filter, or filler cap, on a motor with only 20,000 miles on it. And once again, this is a purchase, not a lease.

A motor with only 20,000 miles should not be driven a single mile, let alone 10+ with a quart or two of oil in an engine that takes 5.5.

Just to clarify, did they not put enough oil in or did they fail to reinstall the drain plug and filter? If it's the former then they still suck but the engine is probably fine since it has only been driven a short distance. If it's the latter then there's a chance the engine life has been shortened.

If they refuse to buy back the truck then you can perform an oil analysis after driving it a 1,000 miles which will help determine the condition of the engine. Also, document everything.

https://www.blackstone-labs.com/

**Kenny Satch** · 07-07-2018, 01:47 PM

Ask to speak with the mechanic that did the work and see if he (assuming) is on the ball or and idiot.
If he (assuming) is an idiot ask him to help check your spare

**twodogs** · 07-07-2018, 01:55 PM

When the mechanic came to check it he parked beside me and came into the salon saying he was going to take it back to the shop to check it out - he saw the puddle of oil. And he likely saw the 4" wide trail all the way into town. I asked him how am I getting home and he says "well let me look at it and see if I can fix it here". He comes back and says you're all good. I asked how many quarts he added and he tells me 3. Hesaid it holds 5 1/2. But I get home and it think I need to add a quart being as it's at the lower hash marks of the dipstick?

Now they have picked it up and left me an equinox. Is there any way they can verify if there is long term damage? My other truck Twodogs drives and was cared for well -270k on it and still going strong. If bearings in the engine wore then this one could have issues at some point. Likely after warranty.

Sicks - my phone got left at work so I'm not seeing that until Monday. Provided the cleaners don't steal it.

**schuss** · 07-07-2018, 01:55 PM

Talk to service manager, get an independent inspection and make them pay for full power train protection out to 100-120k from the manufacturer.
They don't have to eat the cost of a new motor, you have peace of mind that you're covered.

**wooley12** · 07-07-2018, 01:59 PM

Free oil changes aren't worth the money.

The lowest skilled, most stoned employee gets the job.

Shit happens. Lesson learned.

Yer fkd kid.

**mcski** · 07-07-2018, 01:59 PM

Naked pics of the GF covered in oil.

**4matic** · 07-07-2018, 02:13 PM

Dan Samas

**old goat** · 07-07-2018, 02:13 PM

Originally Posted by schuss

Talk to service manager, get an independent inspection and make them pay for full power train protection out to 100-120k from the manufacturer.
They don't have to eat the cost of a new motor, you have peace of mind that you're covered.

This is the most intelligent answer. I would add that if the service manager gives you any less, take it up with the regional manager and with the Bureau of Automotive Repair.

Originally Posted by wooley12

Free oil changes aren't worth the money.

The lowest skilled, most stoned employee gets the job.

Shit happens. Lesson learned.

Yer fkd kid.

This is the least intelligent answer, so far, but odds are worse to follow.

**Sicks** · 07-07-2018, 02:29 PM

Originally Posted by MultiVerse

Just to clarify, did they not put enough oil in or did they fail to reinstall the drain plug and filter? If it's the former then they still suck but the engine is probably fine since it has only been driven a short distance. If it's the latter then there's a chance the engine life has been shortened.

If they refuse to buy back the truck then you can perform an oil analysis after driving it a 1,000 miles which will help determine the condition of the engine. Also, document everything.

https://www.blackstone-labs.com/

Thank you! There's oil all over the hood and running down the frame and I left a trail for miles. Im thinking I put 15 miles on it with no cap. I'm going to push to trade for new.

Wooly- go watch some net porn.

**4matic** · 07-07-2018, 02:55 PM

Engine probably ok if it was top cap. That mess though.. all that oil could affect other things.

**wooley12** · 07-07-2018, 02:58 PM

Originally Posted by old goat

This is the most intelligent answer. I would add that if the service manager gives you any less, take it up with the regional manager and with the Bureau of Automotive Repair.

This is the least intelligent answer, so far, but odds are worse to follow.

I speak from experience. Twodogs was given more truth by me than he deserves. I'm in a good mood. Now, if you think all of the bullshit that is gonna rain on his parade was worth a free oil change done by the least skilled mechanic was worth $40 . . ..

**4matic** · 07-07-2018, 03:03 PM

Originally Posted by wooley12

I speak from experience. Twodogs was given more truth by me than he deserves. I'm in a good mood. Now, if you think all of the bullshit that is gonna rain on his parade was worth a free oil change done by the least skilled mechanic was worth $40 . . ..

If you pay full price at the dealer would you get a better/different tech for oil change?

**Sandbox** · 07-07-2018, 04:02 PM

Yep thats shitty.... I'd ask for a full inspection and then a full powertrain warranty for the longest that they offer. As others have said any oil change at a dealer or oil place is rolling the dice.

**adrenalated** · 07-07-2018, 04:52 PM

Driving 10mi low on oil, especially if it was the top cap, probably did not cause any long term damage to the engine. Unless you drive redlined the whole time, in which case you have bigger things to worry about with regards to engine longevity.

The owe you a free extended warranty. You ain't getting a new truck out of the deal, sorry.

**Todds** · 07-07-2018, 04:55 PM

I'd make a call to GMC customer service. Get them involved.

**wooley12** · 07-07-2018, 04:57 PM

Originally Posted by 4matic

If you pay full price at the dealer would you get a better/different tech for oil change?

Don't know. Never had dealer service after the wife watched the dealer mechanic smoking pot while the 1980 Civic was in for routine service.
I'm big on bringing donuts to MY mechanic.

**wooley12** · 07-07-2018, 05:00 PM

I've been screwed by quickie lubes too. I'm passing on some wisdom here, not advice.

**BCMtnHound** · 07-07-2018, 05:05 PM

Someone poured oil into an engine with no drain plug, filter, or cap?!? That’s a hell of a trifecta of a fuckup. How did someone not notice immediately as that truck was driven out of the bay? And that fluid is probably full synthetic at $40CND a gallon.
As others said, an extended powertrain warranty after a full engine clean and inspection at the least. I would say another 4 free services too, but sounds like this dealer’s service centre is not the place for such care. Is there another affiliated service centre nearby?
Best of luck!

**Cruiser** · 07-07-2018, 05:27 PM

Gotta get the mfg involved. Dealer is gonna go full on cya mode and try to limit their liability. Mfg will, at least, hold their feet to the fire and give you a second point of contact outside the dealer's organization.

**Viva** · 07-07-2018, 05:28 PM

Originally Posted by wooley12

I speak from experience ..

Yeah, we can tell you've been running a couple quarts short your whole life.

Sent from my SM-G960U using TGR Forums mobile app

**old goat** · 07-07-2018, 05:37 PM

I've had a loose drain plug from an excellent small shop--only cost me a quart or so. If you think any shop has their best mechanic do oil changes think again. I suspect every shop in America has fucked up at least one oil change.

**wooley12** · 07-07-2018, 05:38 PM

Another fan. 1 whole suit short of a full deck. Take your car to the dealer, please.

**Rideski** · 07-07-2018, 05:39 PM

Originally Posted by twodogs

They sent this truck out without a drain plug, or oil filter, or filler cap.

I'd see a substantial difference between those, read the rest of replies not sure you know? If oil is on the hood then its the probably the cap so I wouldn't really be worried. If it was the plug or has a filter pointed towards top of engine, yeah totally different.

You didn't look for yourself at the salon?