Results 1 to 5 of 5
  1. #1
    Join Date
    Aug 2011
    Location
    Der Town
    Posts
    6,534

    Social Media / Digital Content / Customer Service Specialist

    I tolerate moderate TGR surfing and going skiing when it's good.

    Reports to: General Manager AKA Leavenworth Skier

    Social Media Duties:
    • Daily: Respond to Customer all Feedback, Questions, DMs, Messages, Comments. Moderate comments when appropriate.
    • Daily: Multiple posts across all relevant social media platforms sharing the brand message
    • Monitor Amazon.com reviews, respond to questions, refute any erroneous or inaccurate claims. Insure any customers interacting with brand on Amazon see an accurate picture of the company and products.
    • Monitor forums, comment areas on key blogs and other online venues to make sure brand is portrayed in a positive and accurate light. Identify key forums to sponsor and interact with.
    • Execute all social media components of advertising campaigns.
    • Identify brands to purchase/trade products with for social media cross-posting/co-branded campaigns.
    • Develop working relationships with social media content producers for brands and individuals in the tactical, hunting and general firearms industries, biased toward high-end ($$$ and experience) user groups.
    • Work with GM to develop email marketing campaigns that link website, social media and email together

    Digital Content Duties:
    • Sort, tag and maintain company image database in Adobe Lightroom.
    • Constantly produce content to support marketing campaigns and product launches.
    • Photograph new products and all product revisions. Edit to have a consistent look and feel across all images. Make sure all product images meet brand standards and additionally meet standards for the relevant platform the images are posted to.
    • Maintain all photography, videography and related equipment for optimal function.
    • Identify to GM any future equipment upgrades or new purchases needed to produce content meeting or exceeding industry standards.
    • Assist in producing fresh and relevant images and other content for brand Website and blog.

    Customer Service Duties:
    • Handle all customer service items originating through Social Media Channels
    • Cover ~35% of weekly call volume
    • Assist Customer Service manager in answering customer questions, taking phone orders
    • Help customers determine the appropriate holster for their firearm and application.

    Ideal Candidate:
    -Team Player
    -Works best in a collaborative setting
    -Extensive knowledge of all Social Media platforms
    -Extensive knowledge of Adobe Creative Suite
    -Experience with customer service and relationship based sales, particularly in a Digital Media context
    -Experience with both Photo and Video content creation for web and print media.
    -Associates or Bachelors degree in Media, Communications, Marketing or Design
    -Basic knowledge of Wordpress, HTML, PHP
    -Experience with firearms either professionally or personally. Prior military, law enforcement or competitive type shooting a plus. Must be comfortable with private gun ownership. Candidate must be in tune with gun culture.
    -Preferably an interest in or experience with high intensity/high adventure outdoor activities such as archery, hunting, mountaineering, hiking, backpacking or other similar. You must be comfortable shooting video and photos in inclement weather and mountainous terrain year-round.

    To apply:
    Send:
    Cover Letter
    Resume
    Picture of you doing something cool in the backcountry
    Portfolio or/links to projects you have worked on

  2. #2
    Join Date
    Jan 2009
    Location
    Behind the Potato Curtain
    Posts
    3,364
    Are you open to hiring contract work for any of this? My brother has a kickass little digital marketing company, and he's the hardest worker I know.

  3. #3
    Join Date
    Aug 2014
    Location
    Imaginationland
    Posts
    4,050
    Quote Originally Posted by snapt View Post
    Are you open to hiring contract work for any of this? My brother has a kickass little digital marketing company, and he's the hardest worker I know.
    They probably need an in-house guy because they currently have an odd number of players for their in office airsoft battles.

  4. #4
    Join Date
    Aug 2011
    Location
    Der Town
    Posts
    6,534
    Are you open to hiring contract work for any of this? My brother has a kickass little digital marketing company, and he's the hardest worker I know.
    Quote Originally Posted by NW_SKIER View Post
    They probably need an in-house guy because they currently have an odd number of players for their in office airsoft battles.
    that's true, and I need someone to answer the phone so I can go skiing more.

    Our workplace is not PC and it would offend MTNGURL.

  5. #5
    Join Date
    May 2002
    Posts
    29,095
    I think this chick would be a perfect fit.....


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •