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  1. #76
    Join Date
    Oct 2006
    Location
    8530' MST/200' EST
    Posts
    2,543
    Would file Dynafit under "the mediocre" my Vertical FT's cracked on the plastic baseplate under the carbon. Forward pressure is fully fucked on one ski, failed at the top of an ascent. Had to ski strap my boot in to get to the car and they only response was that they were discontinued, and should probably be retired anyways. Granted they are 9 years old, they maybe have 70 days on them. Now I'm out a pair of bindings and a pair of skis, considering I had just remounted the bindings on a new (to me) pair of skis with one set of holes.
    "If we can't bring the mountain to the party, let's bring the PARTY to the MOUNTAIN!"

  2. #77
    Join Date
    Sep 2008
    Posts
    9,283

    Props to...rad customer service / warranty experiences

    Quote Originally Posted by Cravenmorhead View Post
    Impressed with Moosejaw recently. Ordered a climbing rope from them their site listed as dry-treated. It wasn't. Messaged them; they honored the non-treated price for a dry-treated replacement, and allowed a return on the incorrectly-described rope.

    Also had good luck with Evo's price match post-purchase. Direct refund of the difference + 5% to my credit card.
    thatís a cool story but moose ljaw has been bought by walmart tho so iíll be taking my money elsewhere anyway. wouldnít expect the customer service to continue like that, either. shame, that shop was always ok
    .....I hope you know that this will go down on your permanent record

    http://procatinator.com/?cat=80

  3. #78
    Join Date
    Apr 2006
    Location
    Wasatch
    Posts
    5,205
    Smith and BCA. Goggles foam fail and replacement was new and BCA radio failed and being replaced
    I need to go to Utah.
    Utah?
    Yeah, Utah. It's wedged in between Wyoming and Nevada. You've seen pictures of it, right?

    So after 15 years we finally made it to Utah.....


    Thanks BCSAR and POWMOW Ski Patrol for rescues

    8, 17, 13, 18, 16, 18, 20, 19, 16

    2018/2019 (24/32)

  4. #79
    Join Date
    Sep 2018
    Posts
    895
    Quote Originally Posted by bodywhomper View Post
    Osprey packs. Great every time.
    Agreed. "Lifetime warranty" has been just that.

  5. #80
    Join Date
    Nov 2014
    Location
    SLC
    Posts
    4,420
    no secret to anyone here but both BD and OR have been good to me lately

  6. #81
    Join Date
    Feb 2015
    Location
    Boston
    Posts
    2,814
    Backcountry.com is always pretty good to me

  7. #82
    Join Date
    May 2004
    Location
    Colorado Cartel HQ
    Posts
    16,033
    Quote Originally Posted by Phall View Post
    Would file Dynafit under "the mediocre" my Vertical FT's cracked on the plastic baseplate under the carbon. Forward pressure is fully fucked on one ski, failed at the top of an ascent. Had to ski strap my boot in to get to the car and they only response was that they were discontinued, and should probably be retired anyways. Granted they are 9 years old, they maybe have 70 days on them. Now I'm out a pair of bindings and a pair of skis, considering I had just remounted the bindings on a new (to me) pair of skis with one set of holes.
    I have a brand new pair of dynafit boots I'm having issues with. Have sent them a message a few days ago and zero response. tbc....
    Follow me on Instagram

    brett.mcnary

  8. #83
    Join Date
    Jul 2018
    Location
    MSP
    Posts
    73
    Props to Tecnica
    I have a pair of Cochise 130 boots, and the ski/hike mode selector broke on one boot last weekend. I emailed the warranty department on Tues evening, by Wed morning they sent a postage-paid next-day return label, no questions asked. I sent the shells out Wed afternoon at 2:00 pm, and received the boots back with BOTH ski/hike modes replaced by Fri morning by 10:00 am. 1.5 business days! To top it off, they replaced a broken buckle catch latch that keeps the buckle from slapping around when you walk. All this was done at no charge to me. I'm absolutely blown away by the amazing customer service Tecnica provided with my issue. Customer for life!

  9. #84
    Join Date
    Oct 2004
    Posts
    163
    FTP has great customer service and props to Smith warranty for taking care of a pair of glasses that I had purchased many years ago.

  10. #85
    Join Date
    Nov 2014
    Location
    Your couch?
    Posts
    185
    Scarpa Japan for a maestrale walk mode fix Hokkaido to hakuba and back in 3 days gets a props. Dynafit hasn't responded to emails about broken buckles yet...

  11. #86
    Join Date
    Sep 2006
    Location
    No longer somewhere in Idaho
    Posts
    916
    BD got me taken care of with two pairs of 18/19 tecton toes to replace my 17/18ís. Pretty quick, definitely painless.

    Skimo.com is amazing- all the spare parts, and quick shipping.


    Sent from my iPhone using TGR Forums
    Gravity always wins...

  12. #87
    Join Date
    Mar 2008
    Location
    northern BC
    Posts
    17,978
    Quote Originally Posted by phallic-menace View Post
    Scarpa Japan for a maestrale walk mode fix Hokkaido to hakuba and back in 3 days gets a props.
    same experience a few years ago with Scarpa Japan, got the walk mode levers really quick
    Lee Lau - xxx-er is the laziest Asian canuck I know

  13. #88
    Join Date
    Nov 2003
    Location
    close enough
    Posts
    1,107
    Flylow CS is top notch in my book.
    Harvest the ride.

  14. #89
    Join Date
    Jan 2004
    Location
    Boulder
    Posts
    771
    Black Diamond again for the win. Broke a tele binding toe piece a few weeks ago, and despite the binding being discontinued 4 years ago, they still sent me a replacement. Stellar CS always.

  15. #90
    Join Date
    Oct 2006
    Posts
    133
    Goode Skis - won a pair of Goode Carbon Sorcerer last season that were too long - Goode offered to replace when new production came out this past fall . . . and, they did!!! Awesome CS through the whole process!!! May end up selling for price of binding!??!?!?!

    Spy - had two lenses develop a rainbow shade - one while skiing . . . no response!

    Spyder - bought a pair of shell pants at end of last season. Vent zippers have caused a slice on the edge of the taped zipper on each leg . . . no response!! Duck tape!!

  16. #91
    Join Date
    Jul 2005
    Posts
    996
    Santa Cruz - replace the front triangle on my carbon frame due to some chipping on the clear coat finish even though the warranty was 2 years expired (did luck out that they had the frame in stock).

    Kuat - replaced multiple parts in a few days from inquiring about replacements w free shipping no questions asked.

    Patagonia - brought in 5 year old fleece and told them that the sleeves shrunk. They credited me full value of the jacket and I was able to replace it with a nano air jacket at no cost.

  17. #92
    Join Date
    May 2004
    Location
    Colorado Cartel HQ
    Posts
    16,033
    A week later and still no response from Dynafit. About to go HAM with a TGR style callout on them.
    Follow me on Instagram

    brett.mcnary

  18. #93
    Join Date
    Nov 2014
    Location
    Your couch?
    Posts
    185
    Props to blackcrows for a zipper break full refund hassle free pronto.

    Its been so long since I emailed dynafit that I'd forgotten about it. Put me in for a ham sandwich assualt

  19. #94
    Join Date
    Feb 2018
    Location
    Salt Lake City
    Posts
    81
    EVO-I purchased goggles and paid for their shipping upgrade from economy which ended up being shipped with OnTrac. Not having the best luck with OnTrac in the past I was irritated having paid extra. On the delivery date I checked tracking and saw it was delivered to “front porch”. When I went to grab off the porch there wasn’t a delivery in site. My first call was to OnTrac and got the run around with the request to contact EVO in the morning. When I hit the EVO customer service page and saw email responses were two days I was dreading having to pick up the phone and call. I then saw the “text” option listed to customer service and within 3 minutes the EVO rep sent a replacement pair via UPS.
    Texting as an option for customer service was almost better than getting my goggles.
    FTP is always great.
    Tognar
    Racewax
    The guys in Alf’s at Alta.

    Not so good
    Arc’teryx wouldn’t exchange an incorrect size I bought on a heavy discount. Full price was the only option offered.
    The biggest rental chain in Salt Lake I won’t name since it was one location. Taking my daughter in to rent and I measured her foot at 24.5. They brought out a 26.5 after measuring her themselves. +2 is the policy I was told. I asked for a 25.5 that worked ok for her.
    Not that I want more skiers in the canyon but how could anyone have a good day in boots that big that lead to them buying their own just as big if they don’t quit first.

  20. #95
    Join Date
    Mar 2015
    Posts
    193
    Props to Head skis for replacing a ski that had delaminated that was past it's 1 year warranty

  21. #96
    Join Date
    Dec 2009
    Posts
    194
    I've had two great experiences with Komperdell. Emailed the N.A. distributor and had replacement parts in hand less than a week later at no cost. First time was the upper half of a carbon touring pole that needed a new grip, second time was some baskets and associated pieces that I couldn't source locally.
    I can't say I agree with some of their designs, but the two sets of their poles in our fleet have been great.

  22. #97
    Join Date
    Dec 2010
    Posts
    2,025
    Got warranty parts and gear from Dakine, Smith, and Black Diamond last week. All great experiences every time.

  23. #98
    Join Date
    Jun 2015
    Posts
    42
    Had problem with Contour skins. Excellent and fast service.

  24. #99
    Join Date
    Oct 2009
    Location
    seatown
    Posts
    3,218
    hope i have a similar experience; out of warranty based on serial #. not sure i feel good about buying from BCA again; pretty light usuage on my end.

    Click image for larger version. 

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  25. #100
    Join Date
    Dec 2010
    Posts
    2,025
    You should retire that thing anyway. BCA will maybe even help you get a 3 antenna beacon.

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