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  1. #101
    Join Date
    Oct 2016
    Location
    tahoe de chingao
    Posts
    419
    Outdoor Reasearch just sent me a brand new pair of gloves and liners because a 2 yo pair was splitting at the seams. They paid shipping, got it out in like 2 days. All they asked was I write an x on the gloves so no one else warranties them.

  2. #102
    Join Date
    Oct 2010
    Location
    Seattle
    Posts
    151
    Outdoor Research - the BEST as others have stated. Sent a 5 yr old pair of gloves to them that had a torn seam, new pair showed up a couple days later, no questions asked.

    Arcteryx - Never had a problem other than the repair time. Two experiences, sent in a pair of ski pants where the gaiter was detached, repaired for free. Sent in a 8+ year old Sidewinder jacket w/ a broken main zipper and was told to just pick any NEW jacket off their website and they would send it to me, especially nice since the jacket I sent in was purchased at closeout for about $225.

    Patagonia - they routinely repair my kids down jackets for free, if they can't fix it they just give credit for a new one. Outstanding.
    You Will Respect My Authoritah!

  3. #103
    Join Date
    Apr 2006
    Location
    Wasatch
    Posts
    5,067
    Mammut warranting my RAS 3.0
    I need to go to Utah.
    Utah?
    Yeah, Utah. It's wedged in between Wyoming and Nevada. You've seen pictures of it, right?

    So after 15 years we finally made it to Utah.....


    Thanks BCSAR and POWMOW Ski Patrol for rescues

    8, 17, 13, 18, 16, 18, 20, 19, 16

    2018/2019 (24/32)

  4. #104
    Join Date
    Oct 2009
    Location
    seatown
    Posts
    3,299
    Quote Originally Posted by simple View Post
    You should retire that thing anyway. BCA will maybe even help you get a 3 antenna beacon.
    that’s the move, though i question the engineering (with data to back that up) at BCA based on extremely light usage with this one. we’ll see, sending it back to them shortly.

  5. #105
    Join Date
    Feb 2015
    Posts
    45
    Quote Originally Posted by simple View Post
    You should retire that thing anyway. BCA will maybe even help you get a 3 antenna beacon.
    AFAIK Tracker2 IS a 3 antenna beacon.

  6. #106
    Join Date
    Dec 2010
    Posts
    1,887
    Quote Originally Posted by aanev View Post
    AFAIK Tracker2 IS a 3 antenna beacon.
    Ah you are right.

  7. #107
    Join Date
    Sep 2016
    Location
    NH
    Posts
    697
    Just had an excellent experience with Black Diamond replacing a headlamp. Was told it would take a while, and it did. But they were excellent about it.

  8. #108
    Join Date
    Jul 2013
    Location
    Taos Ski Valley or my truck
    Posts
    492
    Intuition Liners

    Skied a pair for three seasons and tongue finally snapped. Emailed photos, explained how long I’ve used them, didn’t expect much.

    About 5 minutes later I get a response asking for size and model.

    Two days later they’re at my door. New ones are at my door.

    Unreal.

    Thanks a ton, Intuition Liners!

  9. #109
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    11,980
    Black Diamond

    I ordered replacement sole blocks last night (Friday night) at 8pm pacific time. Got a shipping confirmation Saturday morning at 6

  10. #110
    Join Date
    Jan 2014
    Location
    Gaperville, CO
    Posts
    3,524
    Quote Originally Posted by hafjell View Post
    Just had an excellent experience with Black Diamond replacing a headlamp. Was told it would take a while, and it did. But they were excellent about it.
    Just got email saying 3-4 weeks before I may get a response on warranty request on Vipec toe I just submitted. Guess I need to figure out something else for spring skiing.

  11. #111
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    11,980

    Props to...rad customer service / warranty experiences

    Quote Originally Posted by doebedoe View Post
    Just got email saying 3-4 weeks before I may get a response on warranty request on Vipec toe I just submitted. Guess I need to figure out something else for spring skiing.
    Give them a call. They’re usually very helpful. They are also very busy.

  12. #112
    Join Date
    Jan 2008
    Location
    truckee
    Posts
    10,328
    Mountain Hardwear replaced the zipper for free on a 7 year old tent that was a warranty replacement for a several year old tent. Took 6 weeks. Before I sent the tent in I called customer service to see what the chances were that they would honor the lifetime warranty. I started to tell them how old it was, not heavily used, blah, blah--never got the chance. They said we replace bad zippers. Send it in.

  13. #113
    Join Date
    Mar 2015
    Posts
    180
    Head Warranty department for sending a comp ski to me for a ski that blew apart!

  14. #114
    Join Date
    Mar 2015
    Posts
    180
    TNF kindly replaced a zipper on a pocket on a pretty old well used pair of ski pants

  15. #115
    Join Date
    Dec 2007
    Location
    In the shadow of the wasatch
    Posts
    2,623
    Stiched specialties in midvale fixed a busted zipper pull on my boat box for free

  16. #116
    Join Date
    Oct 2016
    Location
    tahoe de chingao
    Posts
    419
    Exped repaired a leaking sleeping pad for me for free. The impressive part? It had been warrantied before. I bought it at an rei garage sale, used 3 or 4 times and it started leaking. Had repaired myself, little improvement. Their policy clearly states that REI garage sale items are not available for warrantee, but are eligible to be fixed for a nominal price. Paid to ship the pad to them, they shipped it back repaired, didn't charge me anything. I wouldn't say that's what I would expect from them, but I will be supporting them whenever my wife needs a sleeping pad for snow camping

  17. #117
    Join Date
    Feb 2010
    Location
    north aspect
    Posts
    43,516
    FreeThePowderGloves
    bF
    Alpental Indigenous

  18. #118
    Join Date
    Oct 2007
    Posts
    8,169
    Freeride Systems/Fulsus- Haven't needed warranty service, the jacket is bomber! But when/if I do, Micol will be on it.

  19. #119
    Join Date
    May 2018
    Posts
    268
    Eddie Bauer First Ascent mitts started coming undone at a seam, emailed them, they sent a prepaid label in electronic form, and gonna send me brand new mitts.

  20. #120
    Join Date
    Feb 2007
    Location
    Idaho
    Posts
    928
    Metal tip fell out of Evo branded pole. I asked for just the tip, hehe. They sent new poles right away.

  21. #121
    Join Date
    Mar 2014
    Location
    7B Selkirks USA
    Posts
    597
    Dynafit: Bart at Salewa in Boulder replaced both faulty speed radical housings (cracked and at least 10 yrs old) and threw in some new brakes as well.

  22. #122
    Join Date
    Mar 2008
    Location
    northern BC
    Posts
    17,607
    Dynafit are still warrantying those Radcials which were lemons from the git go ... good to see !
    Lee Lau - xxx-er is the laziest Asian canuck I know

  23. #123
    Join Date
    Oct 2007
    Posts
    8,169
    Blew out the crotch on my Trewth bibs and Trew offered to replace them instead of repair. Unfortunately, they didn't have my size/color but they offered to just send me some when the new line comes out next season.

  24. #124
    Join Date
    Dec 2009
    Location
    The Mayonnaisium
    Posts
    7,030
    Black Diamond's warranty department just tried to convince me gloves are not apparel. When that didn't work the gloves were too old. Here's their warranty.

    We trust what we make because we use what we make. If for any reason, you're not 100% satisfied with your Black Diamond apparel, we'll repair, replace, or refund it. No charge. No fine print. No debate. Guaranteed.


  25. #125
    Join Date
    Jan 2004
    Location
    the Low Sierra
    Posts
    11,980
    Quote Originally Posted by XXX-er View Post
    Dynafit are still warrantying those Radcials which were lemons from the git go ... good to see !
    Yeah they replaced my buddy’s heels.

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