Results 101 to 125 of 189
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01-20-2019, 10:57 AM #101Registered User
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- northern BC
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I kind of agree with you ^^ I have a 16 yr old Arcteryx beta and its just plain worn out cuz clothing does wear out
some products that have been the same forever maybe replaced but consider the same styles may not be around to be replaced after 16 yrs
I warrantied some Blundstone original 505's after 13 yrs and that was easy cuz they been making the same thing foreverLee Lau - xxx-er is the laziest Asian canuck I know
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01-21-2019, 05:46 PM #102Registered User
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- Feb 2007
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- Colorado
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- 3,009
I just took in a 6-season old Stinger bib because the crotch zip self-destructed. I'm not sure how possible it'll be to repair so I'm wondering how it'll turn out. They're otherwise in fine shape.
I had an Atom LT zipper go last season and they replaced it [edit: it = the zipper] PDQ.Last edited by Bean; 01-24-2019 at 12:26 PM.
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Prove me wrong."
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01-24-2019, 12:01 PM #103
Lifetime warranty. Patagonia, OR, and even North Face still honor the tags that say lifetime warranty. regardless of age, I take care of my gear, this piece isn't worn out by any means, it just needed about 6" of seam tape.
I thought part of the bomber precise construction and ridiculous purchase price was part of the package. yes I was hoping they would replace the jacket, I at least wanted it fixed, it has two areas where the seam tape is delaminating, I would of thought that would be easier the a panel replacement I saw a page or two back.It’s the places you ride that are special, not you riding there.”
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01-24-2019, 12:24 PM #104Registered User
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- Mar 2008
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- northern BC
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- 31,085
i fix dry suits as a sometime gig, a run of some of the NRS stuff had really bad tape delam problems which
we were fixing them by painting the seams with plasti-dip / aqua seal but one suit had such extensive delam that I told the guy I was working for I thot it was too fucked up/extensive to deal with and i left it with him for a decision
a week later I seen him around and buddy said they fixed it by ironing the tape back on
I fixed the heat sealed pocket seams on my Arcterxy Beta with AQS that had let go, they seperated after 10 + years and its easier/cheaper for me to fix them than send inLee Lau - xxx-er is the laziest Asian canuck I know
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01-24-2019, 12:34 PM #105Registered User
- Join Date
- Mar 2009
- Location
- Seattle
- Posts
- 212
Arcteryx treated me right this summer. Sent in a pro shell jacket I’ve had for 15 years or so. Both powder belt and seam around bottom coming undone. They not not only fixed those problems but resealed the entire jacket under warranty. Very happy with outcome
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01-24-2019, 12:49 PM #106
I have had 3 different warranties over the last 3 years and all of them have been handled great. It sometimes takes a bit for them to receive and assess the item, but all have been full replacement once the assessment has been made.
3 in 3 years is not as bad as it seems. I own over 20 items and usually wear them for straight 60-80 day periods.
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01-24-2019, 06:33 PM #107
I bought one shell from them in 1997. Wore that thing out, cleaned it, and sent it back for "repair". They gave me a new one. Wore that one out, cleaned it, and sent it back. They gave me a new one. Working on my third one. Not bad for an over 20 year investment.
Would not buy one today, but I'm definitely milking it.
Reminds me that I have a RA# on my bigger touring pack that I need to get into the mail to them. Zippers completely blew out. We'll see how they do.
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01-30-2019, 04:34 PM #108Registered User
- Join Date
- Jan 2018
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- 656
Well I’m pretty annoyed. I bought some Sabre pants about 2 months ago and the crotch already blew out. Only solution they’ll give me is to send my pants in with a 2 month return estimate right in the middle of ski season.
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01-30-2019, 04:58 PM #109
Has the Arc'teryx warranty gone to shit?
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01-30-2019, 06:49 PM #110Registered User
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- Jan 2018
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- 656
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10-15-2019, 07:58 PM #111
Sent in a Tantalus shell that needed a warranty zipper replacement. I bought it used on here for cheap and put a lot of days and abuse in this jacket.
Got an email saying “We’ve just assessed your Tantalus jacket here at the Arc’teryx Product Service Centre and we can see the issue with the zipper. We also see some seam tape delaminating, a tear in the arm, and some glue aging faster than it should.” ... “We would like to offer you a full replacement”.
So, I get a new Sabre LT after paying $100 approx. and putting 100+ days into the old shell. Win!
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10-15-2019, 08:57 PM #112Registered User
- Join Date
- Mar 2005
- Location
- Vinyl Valley
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- 1,812
This past spring I had a ~12 year old Theta AR jacket holding up strong, until a pit zip came unglued on one side of the zipper. Emailed Arc'teryx with a photo and asked if they could repair/re-glue the zipper. They wanted me to mail it in and and would let me know if it's possible to fix.
Well, I knew it was fixable, but I wanted them to do the repair cause they know what they're doing, and they can re-DWR the jacket while it's there. A couple of weeks later they email, say it can be fixed (duh), but it will take a month, or longer, to do the work and get it back to me. OR, I can have the current equivalent of my old jacket, a $650 value. And btw, I can wait until the new colors for next season come out if I don't like the current colors.
Excellent customer service if you ask me.
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10-16-2019, 11:15 AM #113
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10-16-2019, 03:09 PM #114
I had Arcteryx fix a delam issue with the hood a 5 years ago on my hard shell. I had another delam issue one year ago and I wanted Arcteryx to fix it so I could use that jacket for a few more seasons. The jacket at that point was 10 years old and had well over 200 days on it. Arcteryx offered me a new jacket credit of $650 because my jacket was falling apart (it was).
Hope all gets resolved. I would send it back to Arcteryx to get it fixed either way but my guess is that if your jacket is still pretty new they won’t offer you a replacement. That’s been my experience.
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10-16-2019, 03:16 PM #115
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10-16-2019, 03:26 PM #116
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10-16-2019, 09:38 PM #117
I got a grumpy warranty staffer that told me my Sidewinder was too old for them to do anything. I asked "is there anything else we can do" and they responded with an offer to replace it for $120 (which I jumped on!).
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10-24-2019, 08:49 AM #118Registered User
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- Mar 2005
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- Vinyl Valley
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11-13-2019, 05:08 PM #119
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11-13-2019, 05:37 PM #120
Totally - just purchase a few they only wanted my social security number, 2 credit cards, and my bank account number.
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11-13-2019, 06:01 PM #121
$37
OH, MY GAWD! ―John Hillerman Big Billie Eilish fan.
But that's a quibble to what PG posted (at first, anyway, I haven't read his latest book) ―jono
we are not arguing about ski boots or fashionable clothing or spageheti O's which mean nothing in the grand scheme ― XXX-er
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11-13-2019, 06:14 PM #122
Update **
Just got a tracking number seems Le-Jit.
Buy now!
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11-13-2019, 06:22 PM #123
Has the Arc'teryx warranty gone to shit?
Will someone get me one ^^
I don’t have a credit card. When it shows I’ll kick you $60 over 🤣
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11-13-2019, 06:26 PM #124
FIFY
But love the confidence.
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11-13-2019, 06:31 PM #125
I'll only buy those if they come with powder skirts... Also in for $37
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