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Thread: Scarpa Maestrale RS
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12-07-2019, 06:03 PM #551Registered User
- Join Date
- Mar 2019
- Location
- Ludlow, VT
- Posts
- 8
Just found out about the recall. Have gotten the email instructions telling me 1-3 weeks, seen the question asked, but no answers, how does one get new liners also as some appear to have done?
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12-07-2019, 06:57 PM #552
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12-07-2019, 10:12 PM #553
The instructions I got when I emailed them for the recall was to keep my liners and return the shells with their prepaid postage. Upon return I got new shells with new liners as well. I didn’t ask for them. Replacing the shells seemed enough to me but I didn’t lose any ski time with the warranty process.
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12-09-2019, 01:18 PM #554
It took 3-4 weeks turnaround for my size 29.0's a couple months ago. Scarpa replaced only the bottom half of the shell and reused my upper shells and buckles. Not sure why some people got full replacements, including the liners. I can't complain though, as they replaced my Vibram soles, which were totally worn to nothing.
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12-09-2019, 01:39 PM #555Registered User
- Join Date
- Mar 2008
- Location
- northern BC
- Posts
- 30,879
I bet you a case of brown pops it will depend on if they got the parts to fix the boot
OR if they have to send you a complete new boot in order for a reasonable time line on the fix
so what you get is gona be a crap shoot but either way its a strong showing from Scarpa choosing to not get bogged down in a warranty process due to lack of parts.
but I could be wrongLee Lau - xxx-er is the laziest Asian canuck I know
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