Results 1 to 5 of 5
  1. #1
    Join Date
    Jul 2004
    Location
    R.O.C.
    Posts
    4,026

    Viosport hooked me up

    I trashed the cable on my POV1 during, lets say, questionable practices.I was just hoping that it was just the cable & not something more serious as it took a serious drubbing.I called them & Ian Mcleod,customer service senior associate, sent a used one for free that is in perfect condition as far as I can tell.It arrived in 3 days time & they even paid for the shipping.

    This defines excellent customer service in my book. Their product is pretty bomber to say the least,Thanks Ian, you rule!
    Calmer than you dude

  2. #2
    Join Date
    Mar 2010
    Posts
    69
    I had a similar expirience with VIO, they sent my cam back with free two day shipping!

  3. #3
    Join Date
    Jan 2007
    Location
    In Transit
    Posts
    733
    I lost the a thumb screw to my mount, and was similarly impressed with their customer service. I emailed them about about it, the next day I had a response, and in 3 days the screw was in my mail box for free.

    Keep it up VIO!
    Ελευθερία ή θάνατος
    "Great moments are born from great opportunity."

  4. #4
    Join Date
    Feb 2008
    Posts
    1,093
    I bent the pins on my cable a month ago, and they still haven't sent me a new one after numerous calls/E-mails. Guess I'm doing something wrong....
    I gots the jacket with the blue fox fur

  5. #5
    Join Date
    May 2004
    Location
    Colorado Cartel HQ
    Posts
    15,932
    They did the same thing for me exactly as freshie247 described.

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