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Type: Posts; User: Mulletizer

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  1. Replies
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    3 years later and the “beyond repair” hoody from...

    3 years later and the “beyond repair” hoody from the OP is still going strong, being worn 4 - 5 days a week in winter. Starting to look pretty worn but...
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    I dealt with the most senior person dealing with...

    I dealt with the most senior person dealing with Arc'teryx warranty in Europe. The problem wasn't that she was a ramrod especially, more that a corporate decision - outsource European customer...
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    So the outcome of this was that Arc'Teryx...

    So the outcome of this was that Arc'Teryx repaired the jacket. Eventually. I got nowhere with the Euro customer service and had to make multiple contacts with Canada to get anywhere.

    A bunch of...
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    Thanks, I've fired off an email. To be fair,...

    Thanks, I've fired off an email.


    To be fair, they do say what they consider the end-of-life (for warranty purposes) of the garment to be: when it is beyond reasonable repair. And they...
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    I'd love to do this but there are no email...

    I'd love to do this but there are no email addresses on their website - and the enquiry forms all redirect to a UK-specific one. I posted to their twitter asking if they could give me contact details...
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    I had that happen with an Arc'teryx goretex...

    I had that happen with an Arc'teryx goretex jacket and I binned it. I thought there was no way they'd warranty it! :rolleyes:
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    XXX-er - agreed, there are lots of different ways...

    XXX-er - agreed, there are lots of different ways gear can get treated, and lots of ways to interpret the condition of the gear. I guess that's why they have a clear definition of what they will/will...
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    It's actually hard to know: the emails from them...

    It's actually hard to know: the emails from them have the Vancouver address in the signature but the local store I took the garment to said it would be sent to Switzerland.

    I'm having a hard time...
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    So the escalation hasn't gone so well so far....

    So the escalation hasn't gone so well so far. They have not answered my direct questions about why they won't warranty it, only re-stated that they won't. I don't believe there is anything in their...
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    This is staggeringly weak behaviour. Really...

    This is staggeringly weak behaviour. Really unimpressive.
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    Thanks folks. So I escalated this, we'll see what...

    Thanks folks. So I escalated this, we'll see what comes of it. It pisses me off that they refused a repair because the garment is "worn out" (which they define on their site as beyond repair), yet...
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    Has the Arc'teryx warranty gone to shit?

    I sent something back to them in Yurp and have had a considerably less than stellar response. A garment that would have been an open-shut case either of the couple of times I've warrantied with a top...
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