"You could have it for a week and it could rip, we don't cover that"
My Zeta AR just ripped, after about a year of ownership... it's still almost brand new! I contacted Arcteryx and they said they'd fix it, but that they would charge me for the repair, and that it would take a while. I called and got very short, unhelpful answers from their warranty department, which ultimately ended in "you could have it for a week and it could rip, we don't cover that". I was surprised by this - I was under the impression that with the company's reputation, or even the prices of these jackets, that they would stand behind them if the product didn't live up. I thought Arcteryx would stand behind their products... and their customers... more than this.
At this point I should have just bought a torrentshell - Either Patagonia would fix it or I'd only be out 1/5 the cost. Patagonia or OR will have my support from now on.