Originally Posted by
SuperChief
The Answer is yes the highest priced technical gear has the worst customer service and satisfaction.
I sent an Alpha SV with pockets and seam tape delaminated, along with the wire that forms the visor of the hood started poking through. (Its a sharp little bugger.) They wont repair it, they want to replace it with a 50% discount as long as I buy off their website.
The jacket is over 16 yrs old, but is in excellent shape, I seriously doubt if it has seen 100 ski days. I moved to WV a year after I bought it and haven't skied more than 10 days a year here, and the jacket is overkill for anything other than lift serve skiing in January here. The kicker is I can't even take advantage of the replacement discount due to the fact they have no large shells in any model on their website.
I guess Arc'teryx lifetime warranty isn't the same as Patagonia, OR, Mountain Hardware etc...
For the first time in my life I wish I would of bought a Northface. Last winter will be last time I purchase or say anything good about their gear.