I suppose it’s still a vacation period so staff is not back?
I timed the answer-our-recorded-questions bullshit: 3min 45s answering/confirming before sending me to the next level: actually ringing a line for a CS agent. And then waited 14mins with no one picking up.
I hung up, re-dialed & just talked over the recorded questions like an octogenarian. 1min 16s to get routed by a human to the appropriate CS agent line. Further 1min 30 to actually talk to someone.