Originally Posted by
Danno
In a surprise to nobody, Xfinity is annoying.
You'd think that moving -- and disconnecting at one address and starting at a new address -- is something they do often enough that the process would be smooth. But no.
Saturday, I spent an HOUR on the phone with "Mandy" from India and finally figured out that one coax "plug" in my new house did not work. But it's the one in the living room and I want it to work, I don't want to have my modem in the dining room. So we schedule a tech for today. Yesterday, I get a call from someone I can barely understand, wanting to troubleshoot the problem ahead of the tech today, and asking me to start describing the problem. I tell him no, I was on the phone for an hour the day before and all the info should be there. He keeps pressing but in nice words I tell him to fuck off (in part because I couldn't even understand him). He says ok.
Today, I get a text that the tech will be arriving soon, with the usual "text x to cancel, y to jerk off, and c to buy some flowers" language (I may have edited it from its original language). And there is an "X" already there below it in my text messaging, as if I sent an X, which I did not. So I tap the X because I wanted to see what time was associated it (because that's what you do with sent texts), and THAT sent the X. So they canceled. And there's no way to uncancel. Fuck.
Oh, and did I mention when I log in on my phone there are 2 accounts for my address and it asks me which one I want to look at? And when I log in on the app it tells me my account is inactive and I need to pay my bill? What the everloving fuck. I have to drive to the store to figure this shit out. Great way to spend my first day of work back from vacation.
But they are still better than CenturyLink.