Originally Posted by
old goat
The whole intersection of online or phone ordering and ordering when you show up is awkward and probably evolving. It's not just food. I run into it getting my tires switched, where I make an appt and skip ahead of walkins, and getting my blood drawn at Kaiser, where I didn't make an appt and had to wait longer. If I ran the word it would be first come first serve, period.
I'm annoyed when I'm waiting to be served and then someone calls in and the clerk takes care of them, even though I was first, and I'm there in person. I get it that it's hard for the clerk to queue the people who show up with people who call and be completely fair. But it still rankles.