FWIW, prolly a third of that 'climbing history' was bought from the boulder sports recycler.
and give your business to bent gate. good people over there for sure.
They definintely sound like self-important, self-impressed douchebags.
However, "bad for business" is a bullshit call. Not every person who has a business wants to be Bill Gates. Some want only to be able to have their business, instead of going to work in White Collar Hell or Blue Collar Purgatory.
If Neptune can stay in business acting like douche-baguettes to everyone who isn't in their "core" group of regulars, then who the fuck cares? It's not like they are obliged to make anyone happy.
You people seem to think that "the customer always is right." I can tell you for sure that if the customer is a walking pile of horse shit, he's not right. Ever. Nobody's obliged to see the world in a false light "just for business."
Douchebaggery works both ways. Douchebag customers are no "better" or no more "worthy" of attention than douchebag stores or douchebag store employees.
I think uncle crud sounds like the ideal shop owner! Your business model could be a great fit for all the rich yuppies flocking to the state.
The whole idea of running a business is to be successful. You do everything in your power to make that happen. If you don't, the next guy will.
I understand your idea of having a business that you go to just so you don't work in a cube, but that can only last so long when you keep running people off time and time again.
Marsha LOL Son, it's time. It's your calling.
GIT'ER DUN!!!!!!!
"Sarcasm is Freedom"
-Jello Biafra.
From an interview I did with him in Boulder on KAIR in 1985.
Maybe the real problem here might be that addimmen doesn't know how to mount his own skis.
Next year maybe. The boot is not available for reorder this season- we are already sold out at Garmont- all pairs have been spoken for, outside of the random pairs in our demo fleet. Heck, we can't even get ourselves a pair. :cussing:
BTW, they will be available for demo this Saturday at Aspen Highlands, Sunday at Crested Butted. Sizes 25-28. Stop by and break 'em in!
[/shameless plug] :rolleyes2
That's who I thought waited on me when I bought a bunch of stuff at their recent sale. He was a nice guy. Had a bit of a difficult time opening a plastic bag with one hand to put my purchases in. I've shopped there for years and have never had a bad experience. But they should know "the customer is always right!":nonono2:
It's a coin flip every time you walk in there. I've had guys hook me up with free rivets and service on boots and also have felt the Nep-tude. They hire climbers with huge egos and some don't ski. These same asshat are expected to help out in the ski section of the store but aren't humble enough to drop the "I am a climbing legend in the making" bullshit. It's a mountaineering shop with some ski equipment. You may get better info in REI on ski gear depending on who you talk to.
About 7 or 8 years ago I had an employee try to talk me out of buying ski boots because they were "too stiff." These were the T Races with the yellow heels, which were heavily sought after a year later when Scarpa softened the boot up. This same ass also refused to mount some G3s on the old atomic heli guides... maybe 90 under foot 200cm. I had to get another employee to right up the ticket. His argument was that was way too much ski to try and tele on. Funny shit.
So yeah, half of those guys suck, and the other half are helpful. In the end I stopped buying equipment from them due to the tude....
and even that is not always the case! I do believe there are times where you do have to protect/stand up for your employees, and some customers just aren't worth having. But it doesn't seem like the OP falls in this group, nor does it explain the clear pattern of poor service documented here. Hell, I'd just be happy if they actually treated me like a customer!
What the heck happened back there with rimjob and do overr? Who are they and why do they want to fight?
I need to pay more attention, I guess. Or less.
It sounds like the good guy owner has delegated a lot of the day to day management of the shop and the idiots are now running the asylum. Maybe this serves as a wakeup call for them and they get better but who cares in the end? Sounds like you have other good options so fuck em.
If I owned that shop and read this, I'd be raising bloody hell in there today and a copy of this thread would be posted in the staff room (minus the juvenile gangster death circle jerk posts). I could see this thread costing this dude tens of thousands of dollars in sales this year alone. The maggots have a long memory.
adimmen,
Shocked that you got treated that way!! But only shocked cause I have never set foot in the place, and now... I never will.
If I went to a shop to pick up a special order item, and could see it behind the counter... yet the sales guy was trying to tell me it wasnt there. I would have immeadiatly said.. "I am done talking to you, go get your manager"
I think you acted with restraint given the circumstances. The brick and mortar retail establishments days are numbered, the only ones that will be left standing are the ones that offer something that you cant get online.. and that is GOOD CUSTOMER SERVICE!!
I suggest that anyone reading this thread go into Neptune to try on Ski Boots in order to determine proper shell size, and then go buy your boots else where!!
If Gary Neptune is reading this, he ought to realize how big his employee screwed up, call you personally and issue you a sincere apology for the completly unacceptable way in which you were treated. Then he should fire said employee and implement a customer service training program for the remaining ones.
Here in Summit Co I have always been treated well by Wilderness Sports and Mountain Outfitters.
uncle crud is the head of the p.r. department for the City of Missoula.
http://www.ninjapirate.com/images/montana3.jpg