Originally Posted by
hercule33
I think people are forgetting to see the big picture. This really isn't a debate as to who is an expert is a mountain operations expert or a debate about dissecting the excuses KSL gives for not opening terrain. The main point is that KSL is really pissing of their customers .
They are pissing of their customers because terrain isn't being opened it a timely manner, the terrain openings aren't being effectively communicated, the parking/traffic situation sucks and when their customers complain on their facebook page, Squaw told them "go ski another mountain."
If that is the customer service that you are looking for from a ski hill then you have nothing to complain about. On the other hand if you don't like that a large part of the best inbound expert ski terrain in Tahoe is being managed in this fashion, you have a right to hold KSL responsible and take appropriate actions such as voicing your opinion and taking your money elsewhere.
Like it or not, the customer is always right. So if we are pissed, we are right. If you are happy, then you are right. What will be interesting to see is the number of pissed vs happy customers that KSL has at the end of the season.
End of rant.